Lu Chen Email & Phone Number

澳洲 Victoria 墨尔本

• First point of contact for existing and potential tenants; managed daily activities for company-wide projects and served as Direct Assistant to Property Manager.• Posted recruitment ads, screened candidates, conducted interviews; also on-boarded and trained several new staff.• Analysed and resolved employee, customer and body corporate conflicts.• Managed telephone and email communications; independently managed all office work including data entry, filing, ordering supplies.•… Show more • First point of contact for existing and potential tenants; managed daily activities for company-wide projects and served as Direct Assistant to Property Manager.• Posted recruitment ads, screened candidates, conducted interviews; also on-boarded and trained several new staff.• Analysed and resolved employee, customer and body corporate conflicts.• Managed telephone and email communications; independently managed all office work including data entry, filing, ordering supplies.• Conducted inspections, managed maintenance requests and all general admin works. Show less

• Captured incoming individual and group reservations, increased total annual hotel sales by 5%; awarded Rising Star Award and Staff of the Year Runner-Up.• Handled all check-in, checkout and billing responsibilities including group bookings, VIP guests and airline rooming lists.• Conducted group audit checks using Opera to ensure accurate financial records.• Trained new and existing employees to maintain high level of service standards and meet Company goals.

中国

• Evaluated business clients’ profiles, eligibility for financial support, compliance with regulations, and business approval.• Planned, coordinated and executed daily operations including telephone/email enquiries, walk-ins and prearranged meetings.• Worked under pressure while handling sensitive issues independently and within team environments.• Handled and resolved all clients complaints

Usa、

主要负责在正式晚宴和非正式晚宴提供照相服务，并销售照片及相机等配件，同时兼任中英翻译，为中国客人提供翻译服务。积累了丰富的服务经验，以及处理突发应急事件的能力.Take photos for formal and informal night, prepare set up, manage equipment ,maintain equipment. Sell photos, display art work, daily report, maintain good communication with customers, translate while needed.

Bachelor'S Degree, English Education

Activities and Societies: 2007年9月 四川师范大学成都学院 编舞及舞蹈演员 参加大一新生迎新晚会，组织并参与舞蹈节目的编排。 2008年 四川师范大学成都学院 编舞及舞蹈演员 参加大二外语系新老生交流会组织并参与活动安排，参加表演。.

Associate'S Degree, Business Administration, 7.5

Activities and Societies: 外语，戏剧。