• Participated in business development and client projects, from conducting different levels of market research to preparing PowerPoint slides.• Conducted market and industry research. Prepared business proposals for the use of business development. Write business cases. Other tasks including maintaining client relationship, organizing events, and designing marketing materials such as website page, poster and brochure.

• Evaluated the Internet retailing opportunity for consumer electronics in South East Asia (SEA).• Researched the E-commerce industry’s opportunities and challenges in Singapore, Hong Kong and Shanghai. Conducted competitive analysis and consumer behavior surveys. Analyzed the consumer behavior Data in Excel. Assessed the profit and loss of entering the selected SEA markets.

• Conducted a concrete management strategy for PTR, a National Park in South India, to enhance PTR’s reputation, upgrade travellers’ visiting experience, and improve PTR’s talent management efficiency.• Analyzed the economic and political environment of Kerala. Researched on the local tourism industry, animal conservation industry, and labor market environment. Liaised with internal and external stakeholders.

Governed accounting and financial affairs; wrote handbook, designed an Excel bookkeeping system, documented transactions, and created annual financial statements; increased the annual income of CSSA by 120%.Supported with committee decision making; built budgets, assessed CSSA’s financial capability, proposed financing plan for events, and interacted with outsiders such as sponsors. Kept financial health of the society leading to 2012 Student Union Gold award.

Assisted in managing customer relationship; provided professional customer service in front office; contributed to mitigate reputational risk and maintain customer confidence; developed one new customer and received 100% customer satisfaction in survey. Excelled in employee training courses such as foreign trade policy; delivered professional advisory service to customers in front office and built good relationship with colleagues and customers; praised by manager for outstanding performance.