- Welcoming and assisting guests, addressing inquiries, and resolving issues to ensure a seamless stay- Utilizing Opera Property Management System to manage reservations, process payments, and maintain accurate guest records, enhancing operational efficiency- Working closely with housekeeping and maintenance teams to promptly address guest requests and maintenance issues, improving overall satisfaction- Successfully upselling room upgrades and hotel services, contributing to increased revenue and enhancing the guest experience- Consistently receiving positive feedback, reflected in high ratings on review platforms

- Facilitated holistic personal and professional growth by engaging in transformational experiences and educational opportunities, contributing to a community-focused environment.- Maintained and enhanced the physical spaces through mindful and sustainable practices, ensuring a harmonious and nurturing environment for all residents and guests.- Promoted sustainability and regeneration by supporting initiatives that reduce waste and utilize local resources, aligned with Esalen's vision for a sustainable hospitality model.

- Served coffee, food, and pastries to 100-300 customers per shift four-five times a week in order to ensure customer satisfaction- Built rapport with new and recurring customers to maximize customer loyalty- Maintained register, make drinks, and distribute pastries and food- Maintained a clean workspace and cafe

- Conducted directed research with 2 peers and Professor Leon Mach regarding the local surf community in Bocas del Toro and their sense of environmental stewardship.- Compiled said research in order to understand the unique perspectives of Bocas residents regarding environmental threats and challenges.- Our findings are in the process of being published through Frontiers.*

- Successfully communicated to greet guests, answer questions, and manage reservations efficiently.- Handled multiple tasks simultaneously, such as greeting guests, managing phone calls, and coordinating with servers and management.- Managed incoming reservation requests via phone, email, or in-person, and accurately recorded reservations in the system (OpenTable proficiency).

- Provided friendly and helpful assistance to customers by answering questions, locating products, and offering recommendations.- Managed and processed online orders, including order placement, tracking, and fulfillment, ensuring accuracy and timeliness.- Assisted customers in locating products, providing information about product features, and offering personalized recommendations based on their preferences and needs.