-Business Strategy: Led the development of strategic direction, scenario planning and analysis, and business case development to accelerate the China business to reach 5 times growth. The program includes initiatives covering field force expansion, registration, clinical, manufacturing, customer engagement, market access, etc. - Program Management: Expedited the China launch timeline for pipeline products by 1- 3 years; Led the Green Channel (breakthrough device designation for China) application preparation and NMPA panel meeting, received the 1st Green Channel approval in the history of Medtronic Cardiac Ablation Business; Have oversight of multiple project teams for the China growth initiatives; Drive the project execution in collaboration with multiple core team leaders, functional leaders and key stakeholders; Support annual operating planning for budget and resource.

- Upstream Marketing: led the opportunity assessment of various technologies in Electrophysiology to guide the R&D roadmap; Completed market analysis, competitive analysis, customer needs analysis, value proposition, financial modeling, pricing strategy, etc.; Engaged with KOLs in global advisory boards and conferences to get their inputs on business strategy and new concepts. -Downstream Marketing: Served as the marketing core team representative to guide the commercial strategy of an electrophysiology capital equipment; Led a team to create a market launch strategy of a glucose monitoring system using social media in China - won the Judge's Award in the Asian Healthcare Innovation Competition. -Business Development: Supported a couple BD projects, conducted front end research (e.g., competitive analysis, market research, clinical data review, user research, financial model), conducted due-diligence activities before closing deals, and supported integration activities; Liaised with sales, marketing, R&D in the target companies to gather critical information and align strategy for sustained growth.

-Technical Leadership: Led teams with internal engineers and external consultants to effectively complete user experience design, test and deliverables for various innovative programs, including the first blue-tooth pacemaker in the world and the first implantable pump for patients with pulmonary arterial hypertension; Granted a patent for the innovative user interface designed for the implantable pump dosing management. -Program Management: Served as the functional pipeline owner for the system engineering organization to forecast, track, optimize human resource across all R&D projects; Chief human factors & user experience scientist for the heart failure portfolio to align scope and strategies across multiple projects.

R&D Technical Expertise: Collaborated with cross-functional partners to deliver product designs to drive customer satisfaction and engagement; completed prototyping, usability test, use error/task analysis, and verification& validation test on projects, such as a remote patient monitoring platform and an implantable pacemaker programmer. Coaching and Mentoring: Mentored interns and junior scientists to accelerate their growth in technical expertise and improve their soft skills in dealing with cross-functional collaboration.

-Technical Expertise: Authored requirement documents for product development; Conducted task analysis and use error analysis on product procedures; Transferred user needs into user interface design for pacemaker programmer, patient management website, and mobile applications; Prototyped user interfaces for medical applications on tablets and other mobile platforms; Conducted formative and summative usability tests; Supported functional partners to plan user manual, user education, and system verification.- Research Expertise: Conducted literature review on knowledge elicitation methods (e.g., cognitive interview, concept map, critical incident method) and applied them to understand clinician's decision on AT/AF change determination; the work was published on the Medtronic Science and Technology Conference.

-Supported the implementation of an emergency room EMR system;-Developed an agent-based simulation to support ER workflow management;-Designed and conducted validation tests of an audio guided Epinephrine auto-injector device (FDA approved, Auvi-Q™)

-User Interface (UI) Design for Automated Combat ID device (sponsored by Defense Research and Development Canada (DRDC)): Investigated the relevant technologies and incidents; reviewed literature; conducted two experiments to examine users’ trust in and reliance on this device under different conditions, such as aid reliability, reliability awareness, and feedback forms. -UI Design for the Use of Automation on Unmanned Aerial Vehicles (sponsored by DRDC): Investigated relevant artifacts and data sources; developed prototypes of solution; designed usability tests.-Teaching of “Human Centered System Design” and “Design for Complex System” (undergraduate courses): Conducted tutorials and gave lectures; Marked assignments.

-Usability Test of a Flexible UI for Document Browsing: Designed and conducted the usability test; analyzed the results and summarized in documentation.

-Usability Tests of a Tablet Application “MathTIP”: Designed and conducted two complementary usability tests to examine whether this program named “MathTip” can be used recognizing and correcting handwriting formulas on a tablet; analyzed results and summarized findings. -Preliminary Research on Task-Based User Interface: Reviewed literature; designed a UI to provide the feature of Color Schemer in PowerPoint; proposed new design patterns for a Task-Based UI.-Development of a New Usability Test Approach Using SQM Data: Reviewed former data summaries; conducted data mining to discover the most frequent bugs that users encountered when using Microsoft application; tested the usability based on the real-world data.