Information Technology Support Engineer
CurrentAmazonFull-time · Washington DC-Baltimore Area IT Support Engineer I - Supporting DBA2, DBA3, DBA8, DDC2, DLD1, DMD2, DMD4, DMD5, DMD6, DDW1, DDW7, HBA2, SMD1 - Implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software - Able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result - Troubleshoot and solve straightforward problems that do not have defined SOPs - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments - Ensuring infrastructure networking and computing systems remain available during production hours - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions - Managing local technical projects - Maintaining or creating policies, procedures, and processes - Identifying root-causes of operational issues and process inefficiencies - Experience with client, server, and network service delivery - Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - Experience of troubleshooting in a multi-user high availability environment - Experience in a professional environment - Experience in PC repair, troubleshooting, deployment, and liquidation
