Luis Flores Email & Phone Number

Hightstown, NJ, US

* Uphold excellent customer service through phone and online support, escalate requests with proper internal department and collaborate with team until resolved ______________________________________________________________________________________________________________* Daily monitoring of our client’s end networks to ensure uptime and connectivity.

* Provide first call resolution/escalation to at least 10-35 employees daily via Microsoft Teams by implementing the CompTIA troubleshooting methodology ______________________________________________________________________________________________________________* Escalate and create tickets with descriptive summary including proper title to help determine.

* Led a team of 3 to ensure goals and project deadlines were met______________________________________________________________________________________________________________* Sustained accuracy of 95-97% of auditing physical inventory on a regular.

* Managed a minimum of 27 employees to fulfill daily workload to deliver our goods to our customers in an organized timely manner______________________________________________________________________________________________________________* Identified and implemented process enhancements to help ease the transition of newly arrived goods to their primary.

* Led a team of 4 to ensure deadlines, goals, and tasks were met. Offered support and assistance to supervisor to help deliver on-time results by taking first point and provided documented step-by-step procedure to reduce time spent in case of reoccurrence..