Prime Group is an international group focused on Engineering, Innovation and Digital Transformation. With more than 14 years of experience and 8 companies around Europe, Prime Group counts more than 2400 professionals involved in different projects over 50 cities. In 2019, had a revenue of 100 million euro. Companies under Prime Group are: • PrimeIT - https://www.primeit.pt/• Prime Engineering - https://www.primeengineering.fr/• SMART Consulting - https://www.smartconsulting.pt/• Affinity – https://affinity.pt/• Nex t - https://www.nextengineering.pt/• Oméa - https://www.omeaconseil.fr/• Innotech - https://www.innotech.pt/• YTech - https://www.ytech.io/ We know that, more than ever, businesses need innovation and people, side by side. Get to know us better!Have a look at www.weareprime.com and be a part of our Group by applying through careers@weareprime.comLISBON | PORTO | PARIS | LYON | NANTES | MADRID | LONDON | GENEVA | LILLE | AIX-EN-PROVENCE | NETHERLANDS | KATOWICE

Currently allocated to a Prime IT client, working in the IT management area, having as main activities:Management of the following tools: Active Directory, Microsoft Exchange; Microsoft Dynamics NAV (Navision), Corp Abreu and Corp Abreu NX, Office 0365; Enterprise VaultFinancial Management DSI: Issuance of POs (Purchase Order) related to the areas involved, management of Outsourcing contracts;

A Assigning qualified professionals to perform tasks of contracts;- Ensuring compliance with the SLA contracts;- Ensuring the ongoing consultancy contract customers in order to add value to contracts;- Hold regular meetings with the Service Manager for the continuous improvement of value to customers of contracts;- Performing analysis of contracts completed;- Ensuring the allocation of contracts and labor contracts that have no SLA, compliance with contract terms;- Ensuring the profitability of the Contract.

Control billing issuance of governance contracts, specialized support and Outsourcing contracts. Registration of suppliers and customer contracts in the Senior ERP system. Acting as ticket manager in the area of specialized support and NOC, ensuring deliveries within the SLA's agreed with the customer. Direct assistance to the Operations department.

Control billing issuance of governance contracts, specialized support and Outsourcing contracts. Time control, scale, overtime, vacations and HR routines for employees in the Governance area. Registration of suppliers and customer contracts in the Senior ERP system. Responsible for generating reports on area indicators such as absenteeism and turn over. Training Logistics; Development of the NEXA E-learning website, with the creation and development of courses. Creation of sector procedures. Staff training when needed. Direct assistance to Governance management. Facilities Management, such as: budgets, monitoring of reforms, control of telephone bills;

Control registration of opportunities in CRM; Verify the fulfillment of opportunities by the Executives; Check and charge updating by executives of opportunities in CRM; Generate reports of commercial indicators; Generate commissioning reports; Control the agendas of the commercial directors; Organize commercial activities such as visits, events and promotional gifts; Training Logistics; Creation of sector procedures, structuring and implementation of Microsoft Dynamics CRM 2011, training of the executive team, contract and project managers, creation and presentation of internal dissemination videos, coordination of customer sales expansion projects, active participation in the development and implementation of the company's ERP and Assistance to the Board;

Customer relationship and consultancy for registration of documents in notary's office. After-sales. Preparation of reports of fees and control of visits. Ensuring the ongoing consultancy contract customers in order to add value to contracts;Hold regular meetings with the client for the continuous improvement of value to customers of contracts;Management and maintenance of the customer portfolio (around 200 customers). (Project closed)

Assistance to small and medium companies;Commercial management of clients, working on offer, product, proposal, sale;Management and maintenance of the customer portfolio (around 230 customers)Prospecting for new business;Relationship Development with the customer;Market and Competition Analysis;Managing contracts/projects from preparation/planning to delivery of the solution;Negotiation of Financial Agreements;Loyalty and churn reduction at Vivo's plantSynergy with operational areas to streamline projects.