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With a deep-seated belief in the transformative power of technology, my tenure at NCR Corporation has been marked by the successful management of large-scale programs aimed at driving business growth and technological advancement. We've fostered robust process improvements across Managed Services, enhancing Help Desk and Network monitoring systems to meet dynamic business needs.Our team's collaborative efforts in program strategy and implementation have not only streamlined operations but also secured our position as leaders in innovative IT service delivery. My proficiency in ITIL principles and technical project leadership has been instrumental in achieving these milestones, ensuring that each project contributes to our overarching goal of exceptional managed services.
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Senior Program ManagerLvj SoftAlpharetta, Ga, Us
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Senior Technical Program ManagerNcr Corporation Sep 2018 - Jan 2022Atlanta, Georgia, UsManage large-Scale T&T organization programs focused on business growth, technology advancement and process improvements across Managed Services Help Desk and Network monitoring T&T groups. Coordinate activities between multiple large-scale projects and giving detail attention to the program strategy, project delegation and program implementation. -
Senior Information Technology ManagerNcr Corporation Aug 2015 - Aug 2018Atlanta, Georgia, UsI built a new software development team that designed, developed and delivered critical tools enabling Managed Services group to remotely monitor and manage endpoints, ATMs, and POSs while strictly adhering to PCI DSS certification requirements and strengthening security measures.
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Senior Information Technology ManagerNcr Corporation Mar 2012 - Jul 2015Atlanta, Georgia, UsI led the Customer Service Management Systems (CSMS) group that was a key to the success of field service operations. The Blackberry mobility solution was used by more than 7000 Customer Engineers for work order dispatch.● I ran complex projects/programs from design and development to production.● I created strategies for risk mitigation and contingency planning.● I spearheaded operational cost savings of $7 million in 2012 by enhancing productivity, reducing overtime as well as reducing revisits/rework.
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Technical Development ManagerNcr Corporation Aug 1998 - Feb 2012Atlanta, Georgia, UsI manage the Technology and Infrastructure System group, an onshore and offshore team of 16 developers, contractors, and interns. I oversaw small to large-scale projects lasting over 6 months and collaborated with various IT Services teams to enhance operational efficiency. Successfully implemented and established the initial Change Management platform in NCR IT.
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Software Engineer ConsultantSpi Jan 1999 - Jan 2000Provided consultation and developed for two web applications
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Software Quality Assurance EngineerLexisnexis Nov 1994 - Aug 1998New York City, Ny, UsEstablished quality assurance team in NEXIS test out stand alone and internet applications. Developed and maintained stand-alone applications as well as web applications. Established Quality Assurance System to be implemented in the software development lifecycle in order to assure high quality standards for all stand-alone applications -
Software Support ConsultantLexisnexis Nov 1994 - Jun 1996New York City, Ny, UsProvided telephonic support which involved integrating, configuring and troubleshooting LEXIS-NEXIS software that are customer focused. Helped create and test a custom desktop that had new products and tools that improved the performance of the customer service department which ultimately benefited customers and internal employees. Created and presented training modules on Macintosh systems and LEXIS-NEXIS products for internal employees. Gathered, created and maintained technical information about Macintosh systems, LEXIS-NEXIS Macintosh products, UNIX systems and LEXIS-NEXIS UNIX products
Luai Abdulkhaleq Skills
Luai Abdulkhaleq Education Details
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University Of DaytonManagement Science -
University Of DaytonElectronic Engineering Technology
Frequently Asked Questions about Luai Abdulkhaleq
What company does Luai Abdulkhaleq work for?
Luai Abdulkhaleq works for Lvj Soft
What is Luai Abdulkhaleq's role at the current company?
Luai Abdulkhaleq's current role is Senior Program Manager.
What is Luai Abdulkhaleq's email address?
Luai Abdulkhaleq's email address is lu****@****ncr.com
What is Luai Abdulkhaleq's direct phone number?
Luai Abdulkhaleq's direct phone number is +193744*****
What schools did Luai Abdulkhaleq attend?
Luai Abdulkhaleq attended University Of Dayton, University Of Dayton.
What are some of Luai Abdulkhaleq's interests?
Luai Abdulkhaleq has interest in Education.
What skills is Luai Abdulkhaleq known for?
Luai Abdulkhaleq has skills like It Management, Data Center, It Service Management, Software Project Management, Troubleshooting, Integration, Vendor Management, It Operations, Requirements Analysis, Sdlc, Business Analysis, Software Development.
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