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• Acting as the lead full-time buyer for ten client accounts within the construction industry (builders, developers and groundworkers) – dealing with their procurement of building materials and plant hire • Taking all orders from clients via phone, email or text; and recording them accurately for myself and colleagues to refer back to • Placing client orders with the most competitive supplier (considering price, stock, delivery lead time) • Electronically creating a Purchase Order for every order placed, emailing them to suppliers to ensure a constant paper trail and constantly updating order/delivery trackers • Creating and maintaining electronic folders for each client (that they have access to for complete transparency for the buying team and the client) • Using the order/delivery trackers to compile a weekly report for each client on both that week, and the one ahead • Working to client budgets, using spreadsheets to show how much of their budget has been spent, and on what – and feeding that information back to them so they can see how their budget is spent between different aspects of their builds • Overseeing bids/quotation requests, responses, analysis and awarding • Working with Architects and Quantity Surveyors to ensure alignment between their plans/drawings and our ordering • Working with multiple suppliers, building friendly yet professional long-lasting relationships• Working closely with suppliers to set pricing terms for all our clients; undertaking constant negotiation (due to yearly price increases)

• Carrying out the material purchasing on multiple client construction projects • Negotiating the hire and welfare for clients• Setting up negotiated terms against client accounts• Ordering through the most competitive merchant, ensuring the paperwork is accurate• Arranging all client deliveries, regularly basing them on pre-planned material schedules • Providing clients with order numbers for every order placed, checking invoices against them

Iken provides market-leading Case and Matter Management software to in-house teams in the UK and abroad, supporting efficiency and productivity.• Successfully delivering all projects to time, quality and budget• Demonstrating exceptional organisation and time management skills• Implementing an extreme eye for detail• Project managing Iken implementations, engaging Iken resources and those of the client• Delivering initial consultancy to understand clients’ business case for implementing Iken and the outcomes they are expecting from the project• Successfully introducing new users to Iken software and its sister products, ensuring a positive “go live” IT experience• Configuring Iken to meet clients’ specific requirements, including customising workflows and reports• Using the Microsoft suite confidently to streamline daily critical project tasks • Delivering training and desk top support to new clients• Carrying out a pragmatic approach to problem solving, using fine-tuned analytical skills

Torry Harris Business Solutions offers strong business technology, compelling API strategies and mature API program delivery. • Working within the HR Support Office, facilitating contracts with EE and O2• Overseeing the visa application process for employees coming to the UK, demonstrating high attention to detail • Making travel arrangements and bookings for employees coming to the UK – implementing excellent diary management • Acting as the first point of call for all employees that have recently arrived in the UK from India and Europe, ensuring they feel confident with the transition • Managing and maintaining company accommodation in various sites around the UK, using multiple spreadsheet records • Reviewing and updating Health and Safety policies – ensuring they are observed• Distributing and keeping track of technical equipment, such as support phones and laptops• Recording office expenditure, and managing the budget • Managing filing systems and archiving personnel files

• Working within a high pressure volume recruitment environment, to strict targets• Using online platforms (such as Broadbean) to carry out specific searches for candidates• Writing job adverts and posting them online via multi-posters • Vetting a large volume of candidate CVs and assessing their suitability for available job roles, responding to all job applications via telephone and email• Discussing job roles with potential candidates – demonstrating knowledge and passion• Booking and attending face to face interviews for multiple consultants• Advising candidates on compliance documents needed• Edited and summarised selected CVs to highlight placement suitability• Preparing all material for high volume assessment centres – implementing high accuracy and attention to detail• Greeting candidates and carrying out the scoring within assessment centres, to identify suitable candidates • Offering candidates job positions, and sending all conformation emails and documents• Candidate record management – updated candidate files with all recent interview notes• Managing temporary workers expectations and any issues• Logging all candidate and client contact through the internal database (Adapt)• Efficiently and accurately carried out high volumes of data entry• Used internal computer systems and databases competently• Assisted the running of reception – predominantly greeted candidates to ensure an excellent first impression of the company was created• Supported a team of Recruitment Consultants on a day to day basis

UNDERTOOK THIS ROLE AS PART OF A UNIVERSITY PLACEMENT. • Acted as part of the frontline of contractor care in supporting a global IT services client• Distributed role information to Recruitment Teams• Candidate record management (using Access and internal databases)• Constantly communicated with contractors via email and telephone regarding their contracts, and extending them when necessary • Requested and collated professional references• Worked through weekly reports to ensure all contract documentation had been obtained to determine contractor payment dates

UNDERTOOK THIS ROLE AS PART OF A UNIVERSITY PLACEMENT. • Acted as the point of contact between clients and the company, communicating with them weekly• Solely controlled and updated the CRM systems (including SalesForce)• Created, implemented and managed client subscription agreements• Wrote and posted blogs on a daily basis via Wordpress • Used social media platforms to target a wider audience (Facebook, Twitter, LinkedIn and Google+)• Facilitated the marketing department with creative ideas for the external email marketing campaign• HTML email coding – creating the codes to send to the email marketing company for final editing• Constantly carried out UX Testing on the website and mobile apps

PART TIME ROLE ALONGSIDE UNIVERSITY.• Prioritised and delegated tasks as appropriate practicing time-management and leadership• Filed all company documents as stated by the accounting auditors, demonstrating accuracy and excellent organisation• Implemented positive customer service by opening new customer accounts and contacting them where necessary• Proven attention to detail and IT skills by putting large orders on to the Travis Perkins Group computer systems

• Personally informed and advised both potential and current customers on the Dyson machines, implementing customer service of a very high quality• Proven communication skills through interacting with customers that had dialled the helpline: discussing their problems and talking them through solving them• Dedication and commitment shown through communicating to a large number of unsatisfied customers: taking complaints and dealing with them as required • Competently used the internal CRM system to ensure customer satisfaction over a long period of time• The first member of staff ever to sell the approved third party insurance to a new Dyson customer via the helpline