Luan Kobs Email & Phone Number

Canoas, Rs, Br

I started as a Starter Analyst Backend after an internal transition from the technical support area.I perform weekly deployments in production and conduct validations through log analysis (Datadog).I maintain and enhance the internal system that processes payments for clients, providing support for payment methods such as Paypal, Pix, Credit Cards, and Boleto.I maintain and enhance internal microservices developed in Go, ensuring their continuous effectiveness and performance.Currently, I am further enhancing my skills in PHP, Go, AWS, and Microservices. Recently, I was recognized once as Gator Highlight due to my interest in helping, communication skills, goal orientation, and constant pursuit of knowledge.

I worked as a technical support agent, providing assistance to clients through chat and utilizing hosting tools in Linux and Windows environments. During this period, I was recognized as Top Talent three times, standing out for my exceptional performance and commitment to excellence in customer service. My responsibilities included helping clients resolve issues related to the configuration and management of their servers, aiming to ensure stability and optimal performance for their hosting needs.

Concórdia, Santa Catarina, Brasil

Initially, I worked as support, providing assistance to clients via WhatsApp and email to resolve issues with hosting servers, difficulties with their hosted websites, and assisting in the installation and configuration of new servers. In a short period of time, I was promoted to Web Developer, where I started creating and maintaining existing websites.

Concórdia, Santa Catarina, Brasil

Previously responsible for customer support via chat, phone, tickets, and emails, providing comprehensive assistance in the use of ERP for micro and small businesses. This included guidance on customer, supplier, and product registration, tax settings, invoice issuance, SPEDS and Sintegra, as well as generating SQLs and custom reports to meet specific customer needs. I maintained a focus on software quality and bug reporting to ensure excellence in service and continuous improvement of the system.