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Qatar Aircraft Catering Company (QACC) one of the world’s largest catering companies and a Award-winning company, provides exclusive catering services to Qatar Airways and other airlines that service Hamad International Airport - Doha State of Qatar. Responsibilities: - but not limited to the belowManage all operational aspects of Service Delivery Department during the shift and ensure that products and services for flights and non- flights order (Lounges, Crew Training, etc.) are delivered to agreed standards within the budget and in line with the hygiene procedures.Implement management instructions including customer service, aircraft delivery and handling, food safety, HACCP, quality control and health and safety.Suggest operational solutions by analyzing systems and procedures that are currently in place and propose alterations to current procedures to increase efficiency. Create new solutions for concerns that do not have set procedures.Ensure on- time (OTP) performances and effectiveness of the department through defined procedures, controls and personnel management.Manage the maintenance of Transport fleet (144 catering high-loader trucks) by coordinating with maintenance and other service providers regarding maintenance schedule and report any discrepancies during the day.

Responsibilities:Controlling of the day to day operations with regards to vehicle carrier planning.Monitoring vehicle local dealer deliveries.Planning of all export vehicles to Port via departure date and vessel destination. The offloading and managing of all (CBU’s) imported vehicles via rail transportation.The daily planning of export vehicles to Port via rail loading.Stock yard managing. Safe keeping of all newly build plant released vehicles.Keeping carrier driver database up to date.Keeping carrier (Truck) database up to date.Schedule of driver medicals and training. Insure that all staff adhere to Motorvia rules and regulations.Chair of disciplinary hearings from time to time.Monitor current LOP's and or revise and implement new LOP'sDaily planning and operational meetings.Any other duties as requested by the Depot Manager.

Responsibilities:Responsible for day to day operational performance, safety, security and customer satisfaction of theproduct through effective support and management of delivery areas.Ensuring safety and security procedures are according to standards set by Swissport and international aviation standards.Promote an open reporting culture.Ensure staff punctuality.Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions.Ensure all staff wear PPE and the Swissport Uniform policy is followed.Ensuring there is active and effective Ground support equipment management, including oversight of maintenance section and or service provider, defect reporting system and GSE checks.Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training and development.Stay informed as to the relevant skills and qualification levels required by staff for effective performance.Monitoring KPI's of key customer, identify gaps, plan and resource effectively to fill them, including contingency planning.Accountable for ongoing day to day management to an approved business plan.Ensuring that operational manuals and relevant documents are up to date and distributing to staff.Improving delivery of Swissport's products and services through a motivated and skilledteam.Support Health & Safety Committee by ensuring briefing and safety checks are completed.Suggest, elaborate and document LOP's when necessary.Provides reports on incidents and accidents.Provides reports as required to the Station Manager.Provides leadership to the operations team, developing their skills.Ensuring the department follows a consistent Human Resources process.Work with airport suppliers & handlers.Create and maintain accurate staff database

Responsibilities: - but not limited to the belowLiaison with customers (Airlines) Preparation and timeless delivery of reports for the Ramp operation e.g. labour utilization, overtime revenue, flight delays etc. Communication: to ensure open channels of comms within ramp & between the ramp and other departments by clearing communication bottlenecks and vital information to all clients. Conducted review meetings with teams to discuss shortfalls and enhance improvements in service. Ongoing training and re-training of staff on all ramp admin and revenue related matters. Checking and verifying all documentation from the ramp activities (P.T.S) Monitoring and minimization / reduction of unscheduled overtime. Monitored quality of production and service. Responsible for duty rosters and procedures for station control staff. Application of discipline as may be necessary to all station control staff. Ensured that staff meets airport and apron safety requirements according to IATA standards. Hold regular meetings with station control staff, management and clients. Liaison with 3rd party service providers. Liaison with Airport authorities (Airports Company of South Africa) Controlling and maintaining all hand held radios for all stations within the company including coastal stations.

Monitor crew arrival times at the airport. Liaise with aircraft crew about fuel requirements for flights, parking bays for aircraft. (Incoming and departing flights)Data capturing of al flight information and movement times, Coordinate all tow equipment for arriving and departing flights.Completion of all QC reports and vehicle and equipment status reports, Arranging fuel as well as decanting for aircraft.Arranging drinking water for all international as well as national staff. Sending all data on a weekly and monthly basis to HQ. Liaise with Cargo and passenger handlers about amount of pax and cargo to go on aircraft.Prepare Daily flight schedule for next day operation.Live training to national staff in most of the above mentioned duties.

Responsibilities: - but not limited to the belowAll cargo load planning. Handling and documentation for all Dangerous goods. Handling off all queries related to cargo handling and distribution. Daily up-date and reconciliation of all cargo on back log and new shipments. Working hand in hand with the UN MOVCON officers to be able to handle all troop rotations, and ore special events. All Cargo documentation to ongoing stations up to final destination.

Responsibilities:Coordinated all warehouse activities and equipment.Coordinated and supervised offloading and loading of Skylink aircrafts.Completed all documentation with regards to information required for data capturing.Maintained liaison with Iraqi airways representatives and warehouse staff.General warehouse duties.Staff meetings.

Responsibilities: - but not limited to the belowFinancial. Reconciliation and audit of monthly cash transactions. Clear and precise documentation of cash transactions. Daily update of a detailed log of all cash transactions. The update and audit of employee time sheets. Human Resources. Submission of weekly / monthly personnel reports Filing and maintaining Staff files Provide monthly leave planning and leave requests Maintain a Data base on all employee personnel info Logistics. Management of equipment and consumables Manage station assets on property book Maintenance of inventory lists on all owned equipment Plan for and maintain logistic support for assigned station operations • Maintenance of issue voucher and verification of equipment check-in / check-out

Responsibilities:Co-ordinate all Ramp services.Ensure safety regulations are complied with.Ensure staff in position to provide services on time.Planning of Ramp operations.Supervise all aircraft movements on ramp.Arrange and supervise aircraft fueling.Ensure safety of passengers while embarking, disembarking aircraft and moving on ramp.Ensure aircraft crew receive cargo, baggage and passenger figures timely. Prepare and send LDM and MVT messages.Prepare and update daily, weekly and monthly production reports.Co-ordinate emergency crash and rescue movements on the ramp.Ensure dangerous goods have correct packaging and are loaded according to regulations.Carry out disciplinary actions.Motivate staff and ensure staff well being.

Responsibilities:Controlling and Monitoring of daily operations and equipment liabilities. Coordinated and installed new structures and procedures. Implemented overlapping rosters to increase productivity and quality.Coordinated pre-flight briefing with loading supervisor and teams.Conducted review meetings with teams to discuss shortfalls and enhance improvements in service.Ensured that requirements are met with regards to short interval planning. Monitored quality of production and service.Conducted daily reviews of business.Liaisons with customers and airport authoritiesEnsured that staff meets airport and airport safety requirements according to IATA standards

Responsibilities: - but not limited to the below Controlling of schedule regarding the operation of the Ramp-Handling Preparation of daily rosters and flight schedules Telephone communication regarding the arrangement of all that are required Receiving/sending of all Sitatex messages concerning movement, delay, aircraft change Preparation of shift rosters for all ramp staff Training schedules and leave planning for ramp staff Allocation licensed staff at different aircraft types Updating of attendance records. Overtime records and all time sheets (timerec) Coordinated the application of ramp, passenger, cargo and flight operations for customers in a sufficient and satisfactory manner Centralized communications and initiated the gathering of information as required for data capturing Supported customer liaison

Responsibilities:Coordinated all associated ramp handling activities and equipment.Coordinated and supervised offloading and loading of international and local aircraft'sTeam briefings.Completed all documentation with regards to information required for data capturing.Maintained liaison with airline representatives.

Responsibilities: - but not limited to the belowCorrect and safe handling and operating of all ground support equipment.Towing and pushback of aircraft including hanger dockings and compass swings.Loading and offloading of aircraft with specialized equipment.Completed documentation related to equipment and aircraft handling where necessary.Equipment daily checks.Aircraft hold preparation with aircraft load plan.Reporting of all defects on motorized and none motorized equipment.