Luan Leal Email and Phone Number

• Delivering workshops to present the SAP Fieldglass toll and gather requisites for the implementation process• Designing the technical configuration for a cloud-based solution• Creating technical solutions and product changes• Assessing customer systems and performing a detailed fit-gap analysis• Designing solutions to facilitate cloud integration• Support or maintain project plan for technical work stream• Manage technical performance expectations• Support detailed planning of the implementation process• Advisor to customer throughout engagement

• Providing technical and functional support for SAP Fieldglass users with a delight customer always mindset.• Maintaining a high level of professionalism with consistent service delivery standards. • Solving issues using Case Documents/KBAs, solved Incidents, messages, and forums documentation.• Testing and enabling configurations as a member of the Configuration Management Team.• Assist in the Quality Assurance of new product versions being part of the Regressions Team• Facilitating the communication between employees and managers helping to build a feedback culture as a Global Employee Engagement Team Lead.• Idealizing and implementing employee engagement activities to increase the engagement level of the team.• Delivering onboarding training sessions to new hires.

• Responsible for researching, selecting, and purchasing quality products and materials.• Process requisitions and update management on status of orders.• Build relationships with suppliers and negotiating with them for the best pricing.• Arrange transport of goods and track orders to ensure timely delivery.• Inventory updates ensuring that stock levels are kept at appropriate levels.• Responsible for analyzing international shipping documents such as declaration documentation in accordance with the country’s import laws, packing lists and shipping invoices.• Providing strategic logistics advice internally to ensure the most cost-effective modes of transport are being used to meet delivery deadlines.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.• Understanding customers' needs and identifying sales opportunities.• Explaining and demonstrating technical features of products and services.• Keeping up with product and service information and updates.• Creating and maintaining a database of current and potential customers.