Luan Prates Email & Phone Number

Dublin, County Dublin, Ireland

• Organize supply logistics within the warehouse to ensure optimal supply chain flow by coordinating order collection and delivery and ensuring accurate inspection of newly received products and efficient inventory organization in accordance with best practices in supply chain management.• Supervise the completion of delivery manifest preparation and accurate inventory management, integrating data into the enterprise resource planning (ERP) system to enhance supply chain management… Show more • Organize supply logistics within the warehouse to ensure optimal supply chain flow by coordinating order collection and delivery and ensuring accurate inspection of newly received products and efficient inventory organization in accordance with best practices in supply chain management.• Supervise the completion of delivery manifest preparation and accurate inventory management, integrating data into the enterprise resource planning (ERP) system to enhance supply chain management efficiency, handle returns and credits processing with utmost data integrity and customer satisfaction in mind.• I have the responsibility of overseeing the logistics and customer service team, ensuring a cooperative and client-centric atmosphere; devise strategies for interbranch transfers to optimize supply chain operations and proactively address the needs of the distribution centre.• Employ sophisticated expertise in logistics and customer service to execute on-time delivery strategies that surpass the objective of 80% OTIF (On-Time, In-Full). This will be done with the intention of enhancing the overall customer experience.• Employ lean management techniques to optimize the warehouse layout and reorganize it in a manner that enhances product placement and operational effectiveness; synchronize storage procedures with the demands of sales and customer service.• Enhance SLA delivery efficiency from 45% to more than 80% by showcasing outstanding problem-solving and team management capabilities within a demanding supply chain setting, notwithstanding resource constraints and difficulties in team management. Show less

Dublin, County Dublin, Ireland

• A 30% enhancement in storage efficiency resulted in a reduction of customer waiting times. Additionally, the integration of an inventory system led to a 25% decrease in errors, thereby augmenting the accuracy of information.• The creation of a spreadsheet designed for the purpose of managing parts; subsequent 20% growth in team productivity; and swift advancement resulting from enhanced operational efficiency and customer satisfaction.

Dublin City, County Dublin, Ireland

• Supervise orders for office supplies and efficiently resolve administrative and customer service issues; oversee the management of over 300 reservations per week, ensuring the accuracy and up-to-date customer records and adhering to business procedures.• Recruit, train, and direct a team of over twenty individuals to provide superior customer service, thereby contributing to the achievement of company objectives and increasing satisfaction levels; manage reception staff with efficiency… Show more • Supervise orders for office supplies and efficiently resolve administrative and customer service issues; oversee the management of over 300 reservations per week, ensuring the accuracy and up-to-date customer records and adhering to business procedures.• Recruit, train, and direct a team of over twenty individuals to provide superior customer service, thereby contributing to the achievement of company objectives and increasing satisfaction levels; manage reception staff with efficiency, resolving operational issues with meticulousness.• Enhanced the operational effectiveness of the reservation system, resulting in decreased customer waiting periods and errors in scheduling; Rapidly advanced from receptionist to supervisor, showcasing proficiency in check-in and check-out procedures, reservation management, and maintaining order; provided cordial reception service. Show less

Primavera Do Leste, Mato Grosso - Brazil

• In 27 months, increase the number of clients from eight to over one hundred eighty by specializing in employee monitoring and control and integrating services with human resources to ensure information accuracy.• Engage in negotiations regarding the sale of the company with the objective of investigating novel global prospects, gaining expertise in diverse cultures and languages, and acknowledging the significance of alliances and clientele.• Commence and grow LCP7, incorporating… Show more • In 27 months, increase the number of clients from eight to over one hundred eighty by specializing in employee monitoring and control and integrating services with human resources to ensure information accuracy.• Engage in negotiations regarding the sale of the company with the objective of investigating novel global prospects, gaining expertise in diverse cultures and languages, and acknowledging the significance of alliances and clientele.• Commence and grow LCP7, incorporating monthly fee services into the business model amidst the COVID-19 pandemic; this led to a substantial influx of clients and enhanced financial stability.• Develop expertise in networks and information technology while assisting in the retention of over 200 clients through an innovative monthly fee-based business model. Show less

Primavera Do Leste, Mato Grosso, Brazil

• In this period of work, expand the clientele by over 40%, negotiate contracts for security systems, and sell security equipment, demonstrating solid sales management and market expansion strategies.• Oversee the security systems installed in buildings, guaranteeing their quality, safety, and protection for customers; manage inventory while supervising the technical team; oversee the security systems services offered to clients, with a focus on team management and customer service… Show more • In this period of work, expand the clientele by over 40%, negotiate contracts for security systems, and sell security equipment, demonstrating solid sales management and market expansion strategies.• Oversee the security systems installed in buildings, guaranteeing their quality, safety, and protection for customers; manage inventory while supervising the technical team; oversee the security systems services offered to clients, with a focus on team management and customer service excellence. Show less

São Paulo E Região, Brazil

• Oversee the procurement process for non-productive assets and manage farm infrastructure, including Capex investments, with a particular focus on substantial agricultural projects like Agrícola Xingu and major corporations like Mitsui & Co. Ltd.; cultivate negotiation and supplier prospecting abilities that lead to enhanced operations and decreased expenses.• Employ inventive approaches to customer service and project presentation, incorporating the utilization of Excel spreadsheets and… Show more • Oversee the procurement process for non-productive assets and manage farm infrastructure, including Capex investments, with a particular focus on substantial agricultural projects like Agrícola Xingu and major corporations like Mitsui & Co. Ltd.; cultivate negotiation and supplier prospecting abilities that lead to enhanced operations and decreased expenses.• Employ inventive approaches to customer service and project presentation, incorporating the utilization of Excel spreadsheets and AutoCAD to enhance the impact of demonstrations; expertise acquired from working in both family-owned and multinational enterprises, which has contributed to a more individualized and streamlined methodology in the promotion and execution of alarm systems and other services. Show less

Primavera Do Leste - Mt - Brazil

• Effectively managing the acquisition and maintenance of non-productive assets and vehicles to increase operational efficiency and decrease expenses.• Coordination of purchases for infrastructure construction and portfolio expansion with suppliers, with a focus on enhancing relationship management and promoting financial efficiency via billing and payment programming expertise.

Primavera Do Leste - Mt - Brazil

• Employ advanced negotiation techniques and sales strategies to enhance customer service and anticipate the needs of prospective clients, including both individuals and businesses; emphasize the accomplishment of surpassing 13 out of 15 monthly objectives, which demonstrates exceptional sales and customer acquisition abilities.• Prove the efficacy of team training, which substantially enhances customer satisfaction and sales performance.• Construct and organize training for partners… Show more • Employ advanced negotiation techniques and sales strategies to enhance customer service and anticipate the needs of prospective clients, including both individuals and businesses; emphasize the accomplishment of surpassing 13 out of 15 monthly objectives, which demonstrates exceptional sales and customer acquisition abilities.• Prove the efficacy of team training, which substantially enhances customer satisfaction and sales performance.• Construct and organize training for partners with the objective of enhancing negotiation and sales abilities. Show less

Primavera Do Leste - Mt - Brazil

• Oversees and manages inventory, devising strategies to optimize efficiency; assumes responsibility for pioneering in inventory management through innovation, which yields substantial enhancements in precision and diminished operational expenditures.• Provide sales support and customer service while overseeing billing and delivery procedures for customers and branches; distinguish myself through the successful execution of customer satisfaction strategies and the streamlining of billing… Show more • Oversees and manages inventory, devising strategies to optimize efficiency; assumes responsibility for pioneering in inventory management through innovation, which yields substantial enhancements in precision and diminished operational expenditures.• Provide sales support and customer service while overseeing billing and delivery procedures for customers and branches; distinguish myself through the successful execution of customer satisfaction strategies and the streamlining of billing procedures. Show less

Primavera Do Leste, Mato Grosso, Brazil

• Achieved sales targets for residential alarm, security, and satellite television systems, including SKY and Claro, by employing innovative sales techniques and utilizing technical expertise.• Provide support in the configuration and deployment of telecommunications equipment and antenna systems, guaranteeing adherence to quality and safety protocols.• Oversight of inventory management, including coordination of banking processes, resolution of financial inconsistencies, and… Show more • Achieved sales targets for residential alarm, security, and satellite television systems, including SKY and Claro, by employing innovative sales techniques and utilizing technical expertise.• Provide support in the configuration and deployment of telecommunications equipment and antenna systems, guaranteeing adherence to quality and safety protocols.• Oversight of inventory management, including coordination of banking processes, resolution of financial inconsistencies, and optimization of inventory organization to enhance revenue recovery. Show less

Bacharelado Em Administração | Bachelor In Administration, Administração De Empresas | Business Administration, Author Of The Article - Planejamento Estratégico - Strategic Planning

Master Of Business Administration - Mba, Macroeconomics And Portfolio Management