 Performed holistic market research on products and competitors Answered customers’ questions about products, prices and availability; established a long-term and loyal customer base by constantly contacting customers about new products Maintained a customer satisfaction rate of 100% over 6 months

 Conducted industry analysis and competitor analysis to research the market and various product lines; assessed the consumer habits of Chinese clients through analyzing past sales data Coordinated with store managers to provide Chinese customers with VIP experience

 Participated in planning and organizing 12 campus talks, attended by a total of over 550 people; promoted company products and achieved a client conversion rate of 12% and exceeded sales goal by 10% Analyzed feedback data and spotted excessive steps in the registration process; improved attendance rate by over 20% through optimizing registration system with IT team Identified product gaps and initiated 4 campus boot camps for colleges located in New York, Texas and Illinois Created strategic partner alliances with 1 upstream organization and 2 downstream firms through cold calls, networking and cross-selling; developed and updated pitch decks to facilitate long-term collaboration

 Developed and maintained close relationships with 4 popular brands for VIP events and long-term,.  Participated in the NYFW 2015 and published of 5 online articles and interviewed of two designers.  Web forum editing and maintenance with 12 articles.