Oversaw accommodations and services for corporate groups including Boeing, Saab, Embraer, Jordanian Air, Mesa Air, Mexican Air, and Webjet.Coordinated event logistics, transfers, and concierge services to ensure a seamless experience for all group guests.Review Management and Online Reputation: Monitored and responded to customer reviews on platforms such as TripAdvisor, Booking.com, and Google Reviews, ensuring positive interactions and addressing concerns to enhance the hotel's online… Show more Oversaw accommodations and services for corporate groups including Boeing, Saab, Embraer, Jordanian Air, Mesa Air, Mexican Air, and Webjet.Coordinated event logistics, transfers, and concierge services to ensure a seamless experience for all group guests.Review Management and Online Reputation: Monitored and responded to customer reviews on platforms such as TripAdvisor, Booking.com, and Google Reviews, ensuring positive interactions and addressing concerns to enhance the hotel's online reputation.Brand Empowerment through Customer Feedback: Analyzed customer feedback to identify areas for improvement and implemented strategies to strengthen the brand's online presence and customer satisfaction.Managed reservations, ensuring accurate and efficient booking processes.Handled guest check-ins and check-outs, maintaining high standards of customer service to create a welcoming environment.Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.Fostered positive guest relations, ensuring a memorable and satisfying stay for all visitors.Promoted hotel services and amenities, increasing revenue through effective sales techniques.Upsold rooms and services to enhance the guest experience and meet sales targets.Led the front desk team, ensuring efficient operations and a collaborative work environment.Coordinated with other departments to meet guest needs and deliver exceptional service.Managed event planning and execution, ensuring all details were attended to for successful outcomes.Provided concierge services, offering personalized recommendations and assistance to guests.Maintained accurate records and reports, supporting the hotel's controllership and administrative functions.Ensured compliance with hotel policies and procedures, contributing to smooth and efficient front desk operations. Show less

Guest Relations and Customer Service: Provided outstanding customer service, handling guest inquiries and ensuring a welcoming and efficient check-in and check-out process.Reservation Management: Managed national and international reservations using GDS Amadeus, ensuring accuracy and efficiency in booking systems.Travel Package Sales: Sold comprehensive travel packages, offering personalized recommendations and securing the best deals for guests.Itinerary Planning and Quotation:… Show more Guest Relations and Customer Service: Provided outstanding customer service, handling guest inquiries and ensuring a welcoming and efficient check-in and check-out process.Reservation Management: Managed national and international reservations using GDS Amadeus, ensuring accuracy and efficiency in booking systems.Travel Package Sales: Sold comprehensive travel packages, offering personalized recommendations and securing the best deals for guests.Itinerary Planning and Quotation: Prepared detailed travel itineraries and quotes, tailored to meet the specific needs and preferences of guests.Supplier Negotiation: Negotiated with suppliers to obtain the best offers on travel-related services, including vehicle rentals, enhancing guest satisfaction.Vehicle Rentals: Coordinated the rental of national and international vehicles, ensuring seamless arrangements for guests' transportation needs. Show less

Oversaw accommodations and services for corporate groups including Boeing, Saab, Embraer, Jordanian Air, Mesa Air, Mexican Air, and Webjet.Coordinated event logistics, transfers, and concierge services to ensure a seamless experience for all group guests.Review Management and Online Reputation: Monitored and responded to customer reviews on platforms such as TripAdvisor, Booking.com, and Google Reviews, ensuring positive interactions and addressing concerns to enhance the hotel's online… Show more Oversaw accommodations and services for corporate groups including Boeing, Saab, Embraer, Jordanian Air, Mesa Air, Mexican Air, and Webjet.Coordinated event logistics, transfers, and concierge services to ensure a seamless experience for all group guests.Review Management and Online Reputation: Monitored and responded to customer reviews on platforms such as TripAdvisor, Booking.com, and Google Reviews, ensuring positive interactions and addressing concerns to enhance the hotel's online reputation.Brand Empowerment through Customer Feedback: Analyzed customer feedback to identify areas for improvement and implemented strategies to strengthen the brand's online presence and customer satisfaction.Managed reservations, ensuring accurate and efficient booking processes.Handled guest check-ins and check-outs, maintaining high standards of customer service to create a welcoming environment.Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.Fostered positive guest relations, ensuring a memorable and satisfying stay for all visitors.Promoted hotel services and amenities, increasing revenue through effective sales techniques.Upsold rooms and services to enhance the guest experience and meet sales targets.Led the front desk team, ensuring efficient operations and a collaborative work environment.Coordinated with other departments to meet guest needs and deliver exceptional service.Managed event planning and execution, ensuring all details were attended to for successful outcomes.Provided concierge services, offering personalized recommendations and assistance to guests.Maintained accurate records and reports, supporting the hotel's controllership and administrative functions.Ensured compliance with hotel policies and procedures, contributing to smooth and efficient front desk operations. Show less

Site Presentation Management: Ensured cleanliness and organization of facilities to create a professional and inviting environment for both staff and visitors.Inventory and Supply Management: Oversaw the monitoring and replenishment of supplies, including toiletries, cleaning products, and disposables, to maintain operational efficiency and meet organizational standards.Quality Assurance: Conducted routine inspections to uphold cleanliness and hygiene standards, identifying areas for… Show more Site Presentation Management: Ensured cleanliness and organization of facilities to create a professional and inviting environment for both staff and visitors.Inventory and Supply Management: Oversaw the monitoring and replenishment of supplies, including toiletries, cleaning products, and disposables, to maintain operational efficiency and meet organizational standards.Quality Assurance: Conducted routine inspections to uphold cleanliness and hygiene standards, identifying areas for improvement and implementing corrective actions as necessary.Customer Service: Provided timely assistance and addressed inquiries from staff and visitors, embodying a customer-focused approach to ensure satisfaction with facility conditions.Team Collaboration: Collaborated closely with colleagues and supervisors to coordinate cleaning schedules, prioritize tasks, and effectively resolve facility-related issues. Show less

Client relationship, cashier, products management, teamwork.

Client relationship, Sales promotion, Cellphone trainer.

Maintenance on Lexmark printers and Cannon printers, client relationship.