Luana Bonfim (She/Her) Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

São Paulo E Região, Brasil

Retail company with over 10.000 of employees -Cultivated communication strategies used to influence public opinion and/or promote services by reviewing objectives, promotional policies, or needs of the organization -Developed and executed internal communications plans -Liaised with media to arrange interviews between stakeholders and media -Designated point of contact for publicity agencies and press -Organized the daily’s media monitoring report -Created power point presentation, web content, speeches, media pitches, news releases, social media content -Arranged meetings, events and workshops

São Paulo E Região, Brasil

Internship at Pernambucanas (retailer)

São Paulo E Região, Brasil

Internship at non-profit organization Santa Marcelina Cultura (Conservatory of Music) -Performed data entry, filing, and other administrative duties -Professionally answered, screened and routed phone calls throughout the unit -Maintained current, accurate records in company contacts and other resources -Provided the highest levels of service to internal and external customers, resolving complaints through early resolution and shuttle diplomacy -Collaborated with leaders in each institution for escalated complaint resolution.

São Paulo E Região, Brasil

Internship at Concert Hall, venue held a capacity of 1400 audience -Worked effectively in a team to plan events -Participated in over 400 events, amid symphonic concerts, marketing activations, educational projects and private events -Designated POC for sponsors using their special benefits at the location -Provided access, information inquiries and ticket validation for customers -Assisted in the preparation of visual communications for event