Professional passionate about Customer Experience, with a solid background in high-level hospitality industry, and team management.Have you heard about the great service that Disney delivers? As a Service Excellence Trainer, I coordinate much of the training that Disney Cruise Line Crew Members undertake so that they can offer the excellent service that is known by Disney.In 2016 I joined DCL as a photographer where I discovered my passion for Customer Service. I photographed many Disney Characters, events, and personalized photoshoots for different families. In 2018, I was promoted to the role of Assistant Manager Photography Sales and became responsible for the revenue of the photography department, also coordinated the photo team with business and marketing strategies.With the pause in the cruise industry during the pandemic, I took the opportunity to expand my horizons and worked as a Marketing Analyst at VEGA I.T., serving a large portfolio of hotel clients, and providing social media, copywriting, press relations, and content creation services.For a brief period, I worked at Associação Gente de Bem as a Project Manager, where I had the opportunity to develop some marketing strategies for its social media channels and training for teenagers who benefit from the NGO's work.In 2021 I was invited to return to Disney Cruise Line as Assistant Manager Photography Sales, where I was able to continue my leadership and communication skills, coordinating teams of photographers of different nationalities on the company's five ships, visiting more than 30 countries in recent years, thankfully to my work.I have a degree in Journalism, I studied Photography and my today's area of activity navigates between Customer Experience, Employee Engagement, and Marketing. As part of my life philosophy, I like to share knowledge and learn about human behavior and that is why I am so passionate about the work I have been developing.