Luana Mendes

Luana Mendes Email and Phone Number

Creating magic at sea! Customer Experience | Tourism | Hospitality | Training | Disney | Marketing | Employee Engagement | Customer Service @ Disney Cruise Line
kissimmee, florida, united states
Luana Mendes's Location
Curitiba, Paraná, Brazil, Brazil
About Luana Mendes

Professional passionate about Customer Experience, with a solid background in high-level hospitality industry, and team management.Have you heard about the great service that Disney delivers? As a Service Excellence Trainer, I coordinate much of the training that Disney Cruise Line Crew Members undertake so that they can offer the excellent service that is known by Disney.In 2016 I joined DCL as a photographer where I discovered my passion for Customer Service. I photographed many Disney Characters, events, and personalized photoshoots for different families. In 2018, I was promoted to the role of Assistant Manager Photography Sales and became responsible for the revenue of the photography department, also coordinated the photo team with business and marketing strategies.With the pause in the cruise industry during the pandemic, I took the opportunity to expand my horizons and worked as a Marketing Analyst at VEGA I.T., serving a large portfolio of hotel clients, and providing social media, copywriting, press relations, and content creation services.For a brief period, I worked at Associação Gente de Bem as a Project Manager, where I had the opportunity to develop some marketing strategies for its social media channels and training for teenagers who benefit from the NGO's work.In 2021 I was invited to return to Disney Cruise Line as Assistant Manager Photography Sales, where I was able to continue my leadership and communication skills, coordinating teams of photographers of different nationalities on the company's five ships, visiting more than 30 countries in recent years, thankfully to my work.I have a degree in Journalism, I studied Photography and my today's area of activity navigates between Customer Experience, Employee Engagement, and Marketing. As part of my life philosophy, I like to share knowledge and learn about human behavior and that is why I am so passionate about the work I have been developing.

Luana Mendes's Current Company Details
Disney Cruise Line

Disney Cruise Line

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Creating magic at sea! Customer Experience | Tourism | Hospitality | Training | Disney | Marketing | Employee Engagement | Customer Service
kissimmee, florida, united states
Employees:
3849
Luana Mendes Work Experience Details
  • Disney Cruise Line
    Service Excellence Trainer
    Disney Cruise Line Jan 2024 - Present
    - Proactive Leader and solution-oriented participant in enhancing the overall Guest Experience;- Act as a role model for the Hotel Department while taking responsibility for the coordination of Hotel new hires and line of business;- Directly responsible for the development and evaluation of the on-the-job training program for the Hotel new hires;- Partner with HR and other departments delivering training content.
  • Disney Cruise Line
    Assistant Manager Photography Sales
    Disney Cruise Line Sep 2021 - Feb 2024
    United States
  • Associação Gente De Bem
    Project Manager
    Associação Gente De Bem Jun 2021 - Sep 2021
    Brazil
  • Vega I.T.
    Marketing Analyst
    Vega I.T. Jul 2020 - Jun 2021
    Curitiba, Paraná, Brazil
    Marketing Analyst focused on creating content, social media, press office in the hospitality and technology industry.
  • Disney Cruise Line
    Assistant General Manager Sales
    Disney Cruise Line Apr 2019 - Jun 2020
    Estados Unidos
  • Disney Cruise Line
    Professional Photographer
    Disney Cruise Line Jul 2016 - Apr 2019
    Orlando, Flórida, Estados Unidos
    Na DCL fui fotógrafa e vendedora da companhia, com a qual viajei diferentes países em contato com hóspedes do mundo todo, desenvolvendo todo o trabalho fotográfico e de vendas para os passageiros.Realizei sessões fotográficas privadas em Castaway Cay, como casamentos, 'quinceñeras' e ensaios de casal. Também fotografei muitas sessões em estúdio, principalmente com famílias e crianças.Além das fotografias, trabalhei diretamente nas vendas dos serviços de foto, onde tive a possibilidade de desenvolver muitas habilidades de customer service e estratégias de venda.
  • Image Photo Services, Inc.
    Assistant Sales Manager
    Image Photo Services, Inc. Jul 2016 - Apr 2020
    Estados Unidos
  • Estúdio Rogerio Melo
    Assistente De Fotógrafo
    Estúdio Rogerio Melo Mar 2015 - Apr 2016
    Araucária, Pr
    Realização de serviço fotográfico: estúdio, casamentos, new born, editorial e externo.
  • Quartel Do Comando Geral Da Polícia Militar Do Paraná
    Estagiária
    Quartel Do Comando Geral Da Polícia Militar Do Paraná Sep 2013 - Feb 2014
    Curitiba E Região, Brasil
    Na PMPR, fui estagiária no departamento de Assessoria de Imprensa, onde desenvolvia artigos, clippings e matérias para o site do órgão. Também prestava atendimento à imprensa, realizando agendamento de entrevista e coordenando ações dos eventos da PMPR.
  • Única Comunicação E Eventos
    Estagiária
    Única Comunicação E Eventos Nov 2010 - Jun 2013
    Araucária, Pr
    Estágio de assessoria de imprensa: desenvolvimento de artigos, jornais, material audiovisual, organização de eventos para terceirizados.

Luana Mendes Skills

Leadership Jornalismo Coreldraw Social Media Public Speaking Consultoria Assessoria De Imprensa Sales Graphic Design Teaching Fotografia Event Photography English Team Leadership Adobe Photoshop Microsoft Office Trabalho Em Equipe Microsoft Excel Turismo Marketing Event Management Marketing Digital Corel Draw Customer Service Hotel Management Management Adobe Illustrator Relacionamento Com Clientes Spanish Working With Children Adobe Photoshop Lightroom Fotografia Digital Indesign Storytelling

Luana Mendes Education Details

Frequently Asked Questions about Luana Mendes

What company does Luana Mendes work for?

Luana Mendes works for Disney Cruise Line

What is Luana Mendes's role at the current company?

Luana Mendes's current role is Creating magic at sea! Customer Experience | Tourism | Hospitality | Training | Disney | Marketing | Employee Engagement | Customer Service.

What schools did Luana Mendes attend?

Luana Mendes attended Udacity, Universidade Positivo, Omicron Escola De Fotografia, Centro Universitário Internacional Uninter, Cna Idiomas.

What skills is Luana Mendes known for?

Luana Mendes has skills like Leadership, Jornalismo, Coreldraw, Social Media, Public Speaking, Consultoria, Assessoria De Imprensa, Sales, Graphic Design, Teaching, Fotografia, Event Photography.

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