Luana Rosa

Luana Rosa Email and Phone Number

Business Operations Supervisor @ Front Page Retail
Brazil
Luana Rosa's Location
Torres, Rio Grande do Sul, Brazil, Brazil
About Luana Rosa

With a solid background in hospitality management and a Business, Finance, and Value Generation MBA, I have accumulated a decade of experience in the hotel industry. Growing up immersed in the hospitality and tourism environment, naturally led me to pursue a degree in Hotel Management, to follow a career in this field. Throughout my professional journey in many hotels, I discovered a passion for the administrative area, an interest that was already evident during my undergraduate studies. Direct contact with the public has enhanced my communication and problem-solving skills. I have an aptitude and enthusiasm for managing processes, organizing routines and methods, identifying flaws and opportunities, developing strategies, and working as part of a team. In 2021, seeking to further improve and develop my skills, I began a Business, Finance, and Value Generation MBA. Currently, I am engaged in activities with which I fully identify and intend to continue evolving, honing my skills in business and finance. My goal is to expand my work not only in the hotel industry but also in other companies where I can grow, learn, and collaborate effectively.Email: luabrosa@gmail.com

Luana Rosa's Current Company Details
Front Page Retail

Front Page Retail

View
Business Operations Supervisor
Brazil
Employees:
4
Luana Rosa Work Experience Details
  • Front Page Retail
    Business Operations Supervisor
    Front Page Retail
    Brazil
  • Ilha Dos Lobos Inn
    General Manager
    Ilha Dos Lobos Inn Jan 2024 - Present
    Torres, Rio Grande Do Sul, Brazil
    Administrative and financial management, cash flow control, spreadsheet creation, budget analysis, and performance report development. Expertise in pricing strategy creation, OTA management, and data analysis using hotel management software.Proficient in problem-solving and building exceptional customer relationships. Experience in social media management, advertising planning, event organization, and developing strategies focused on revenue growth and customer loyalty. Responsible for the hiring and dismissal process of employees, task supervision, team coordination, and purchasing supplies.
  • Llha Dos Lobos Inn
    Business And Marketing
    Llha Dos Lobos Inn Apr 2020 - Dec 2023
    Torres, Rio Grande Do Sul, Brazil
    Financial administrative control; cash flow; elaboration of spreadsheets; budgets and performance reports, team management, problem solving, customer relations. Social media, advertising and marketing, event planning and development of strategies for revenue growth and customer loyalty.
  • Club Mediterranee
    Guest Relations
    Club Mediterranee Dec 2019 - Apr 2020
    Samoëns, Auvergne-Rhône-Alpes, France
    Perform check-in and check-out procedures; emails; analysis and organization of documents; responsible for VIP's guests and loyalty program; solve problems related to all sectors of the resort or ski station; address guests' doubts; contact insurance companies and airlines to align guest needs.
  • Club Mediterranee
    Traffic Assistant
    Club Mediterranee Apr 2018 - Dec 2018
    Mangaratiba, Rio De Janeiro, Brazil
    Check reservations; organize arrivals and departures; scheduling of cars, vans and buses; align passengers' needs with company suppliers; coordinate the team of porters and valets; control of scheduled and canceled flights and contact with airline companies to solve passenger problems.
  • Club Mediterranee
    Receptionist
    Club Mediterranee Nov 2017 - Mar 2018
    Mangaratiba, Rio De Janeiro, Brazil
    Perform check-in and check-out procedures; cashier operation; sales; analysis and organization of documents; solve guests demands; coordination of apartments together with housekeeping and maintenance; provide information on resort services.
  • Cravo E Canela Inn
    Receptionist
    Cravo E Canela Inn Aug 2015 - Dec 2015
    Gramado, Rio Grande Do Sul, Brazil
    Perform check-in and check-out of guests; analyze and organize documents; coordinate the housing units with housekeeping; attend to clients; provide tourist information about the region.
  • Laje De Pedra Hotel & Resort
    Governance Assistant
    Laje De Pedra Hotel & Resort Aug 2015 - Dec 2015
    Gramado, Rio Grande Do Sul, Brazil
    Assist the housekeeper in coordinating the housekeeping and general services teams; inspect the housing units; record the needs for products and services and forward the respective requests.
  • Wish Serrano Hotel & Resort
    Food And Beverage Assistant
    Wish Serrano Hotel & Resort Feb 2015 - Jul 2015
    Gramado, Rio Grande Do Sul, Brazil
    Guest service; assistance in preparing main courses and desserts; checking and replenishing breakfast supplies; cleaning the restaurants; preparing the mise en place for the next shifts.
  • Ilha Dos Lobos Inn
    Receptionist
    Ilha Dos Lobos Inn Nov 2013 - Dec 2014
    Torres, Rio Grande Do Sul, Brazil
    Perform check-in and check-out procedures; bookings; emails; sales; attend all guests' demands; organize apartments cleaning schedule; cashier operation; organize internal documents.
  • Banco Do Brasil
    Operational Attendant
    Banco Do Brasil Dec 2012 - Mar 2013
    Torres, Rio Grande Do Sul, Brazil
    Assist customers to use bank's services; solve doubts and direct them to the correct attendance.

Luana Rosa Education Details

Frequently Asked Questions about Luana Rosa

What company does Luana Rosa work for?

Luana Rosa works for Front Page Retail

What is Luana Rosa's role at the current company?

Luana Rosa's current role is Business Operations Supervisor.

What schools did Luana Rosa attend?

Luana Rosa attended Universidade Do Extremo Sul Catarinense, Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Castelli Escola Superior De Hotelaria.

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