With a solid background in hospitality management and a Business, Finance, and Value Generation MBA, I have accumulated a decade of experience in the hotel industry. Growing up immersed in the hospitality and tourism environment, naturally led me to pursue a degree in Hotel Management, to follow a career in this field. Throughout my professional journey in many hotels, I discovered a passion for the administrative area, an interest that was already evident during my undergraduate studies. Direct contact with the public has enhanced my communication and problem-solving skills. I have an aptitude and enthusiasm for managing processes, organizing routines and methods, identifying flaws and opportunities, developing strategies, and working as part of a team. In 2021, seeking to further improve and develop my skills, I began a Business, Finance, and Value Generation MBA. Currently, I am engaged in activities with which I fully identify and intend to continue evolving, honing my skills in business and finance. My goal is to expand my work not only in the hotel industry but also in other companies where I can grow, learn, and collaborate effectively.Email: luabrosa@gmail.com
Front Page Retail
View- Website:
- frontpageretail.com
- Employees:
- 4
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Business Operations SupervisorFront Page RetailBrazil -
General ManagerIlha Dos Lobos Inn Jan 2024 - PresentTorres, Rio Grande Do Sul, BrazilAdministrative and financial management, cash flow control, spreadsheet creation, budget analysis, and performance report development. Expertise in pricing strategy creation, OTA management, and data analysis using hotel management software.Proficient in problem-solving and building exceptional customer relationships. Experience in social media management, advertising planning, event organization, and developing strategies focused on revenue growth and customer loyalty. Responsible for the hiring and dismissal process of employees, task supervision, team coordination, and purchasing supplies. -
Business And MarketingLlha Dos Lobos Inn Apr 2020 - Dec 2023Torres, Rio Grande Do Sul, BrazilFinancial administrative control; cash flow; elaboration of spreadsheets; budgets and performance reports, team management, problem solving, customer relations. Social media, advertising and marketing, event planning and development of strategies for revenue growth and customer loyalty. -
Guest RelationsClub Mediterranee Dec 2019 - Apr 2020Samoëns, Auvergne-Rhône-Alpes, FrancePerform check-in and check-out procedures; emails; analysis and organization of documents; responsible for VIP's guests and loyalty program; solve problems related to all sectors of the resort or ski station; address guests' doubts; contact insurance companies and airlines to align guest needs. -
Traffic AssistantClub Mediterranee Apr 2018 - Dec 2018Mangaratiba, Rio De Janeiro, BrazilCheck reservations; organize arrivals and departures; scheduling of cars, vans and buses; align passengers' needs with company suppliers; coordinate the team of porters and valets; control of scheduled and canceled flights and contact with airline companies to solve passenger problems. -
ReceptionistClub Mediterranee Nov 2017 - Mar 2018Mangaratiba, Rio De Janeiro, BrazilPerform check-in and check-out procedures; cashier operation; sales; analysis and organization of documents; solve guests demands; coordination of apartments together with housekeeping and maintenance; provide information on resort services. -
ReceptionistCravo E Canela Inn Aug 2015 - Dec 2015Gramado, Rio Grande Do Sul, BrazilPerform check-in and check-out of guests; analyze and organize documents; coordinate the housing units with housekeeping; attend to clients; provide tourist information about the region.
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Governance AssistantLaje De Pedra Hotel & Resort Aug 2015 - Dec 2015Gramado, Rio Grande Do Sul, BrazilAssist the housekeeper in coordinating the housekeeping and general services teams; inspect the housing units; record the needs for products and services and forward the respective requests.
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Food And Beverage AssistantWish Serrano Hotel & Resort Feb 2015 - Jul 2015Gramado, Rio Grande Do Sul, BrazilGuest service; assistance in preparing main courses and desserts; checking and replenishing breakfast supplies; cleaning the restaurants; preparing the mise en place for the next shifts.
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ReceptionistIlha Dos Lobos Inn Nov 2013 - Dec 2014Torres, Rio Grande Do Sul, BrazilPerform check-in and check-out procedures; bookings; emails; sales; attend all guests' demands; organize apartments cleaning schedule; cashier operation; organize internal documents. -
Operational AttendantBanco Do Brasil Dec 2012 - Mar 2013Torres, Rio Grande Do Sul, BrazilAssist customers to use bank's services; solve doubts and direct them to the correct attendance.
Luana Rosa Education Details
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Systems Analysis And Development -
Administration, Finance And Value Generation -
Castelli Escola Superior De HotelariaHotel Management
Frequently Asked Questions about Luana Rosa
What company does Luana Rosa work for?
Luana Rosa works for Front Page Retail
What is Luana Rosa's role at the current company?
Luana Rosa's current role is Business Operations Supervisor.
What schools did Luana Rosa attend?
Luana Rosa attended Universidade Do Extremo Sul Catarinense, Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Castelli Escola Superior De Hotelaria.
Not the Luana Rosa you were looking for?
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Luana Rosa
Supply Chain And Logistics Manager | Contract And Supplier Management | Leader In Process Optimization | Project Management | Supplies | Shopping | AdministrativeFederal District, Brazil -
Luana Rosa
Relações Internacionais | Diplomacia | Geografia | Política | Literatura | História | Comércio Exterior | Línguas Estrangeiras | Terceiro Setor | Comunicação InternacionalBelo Horizonte, Mg -
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