Luana Silva Email and Phone Number

With a rich background spanning various industries, I bring a wealth of experience in ensuring safety, improving processes, and enhancing customer experiences. Currently serving as a Safety Specialist at Airbnb, I'm entrusted with investigating root-cause incidents to directly apply processes and workflows, all while maintaining utmost confidentiality. My role extends to building and nurturing relationships with cross-functional teams, including operations, engineering, analytics, and policy experts, to drive continuous improvement and innovation.Prior to my tenure at Airbnb, I served as a Safety Investigation Specialist at Uber's EMEA Center of Excellence, where I meticulously investigated incidents and accidents on the platform, leveraging data analysis and stakeholder collaboration to drive safety enhancements. This experience honed my skills in data gathering, analysis, and recommendation implementation, further strengthening my commitment to safety and operational excellence.My journey also includes a stint as a Process Executive in Technical Support at Infosys BPM, where I provided top-notch customer service and resolved technical issues with efficiency and precision. This role equipped me with valuable skills in problem-solving, data analysis, and meeting SLAs, enhancing my ability to thrive in fast-paced, customer-centric environments.In addition to my corporate roles, I've gained valuable insights from diverse experiences, including internships in marketing and leadership positions in the hospitality and retail sectors. These roles have nurtured my ability to adapt, lead teams, and drive results in dynamic settings.As I continue to evolve professionally, I am eager to leverage my expertise and passion for driving positive change to contribute to innovative organizations committed to excellence in safety, customer service, and operational efficiency. Let's connect to explore how my experience can benefit your team.