Luana Zeron Email and Phone Number
Luana Zeron work email
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Luana Zeron personal email
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With 20 years of experience in leisure and entertainment management, I hold a degree in Event Management, an MBA in People Management from USP, and a specialization in Leadership and Management from eCornell. My career is a strategic blend of leadership, innovation, and team development, all aimed at delivering excellence in customer service. I have expertise in transforming leisure departments into engines of satisfaction and loyalty by applying management methodologies that align fun with purpose.My approach goes beyond daily operations, focusing on strategies that elevate the leisure sector to a level of excellence, whether in hotels, resorts, cruise ships, or large-scale events. I believe in the power of entertainment as a tool to create memorable experiences and positively impact a company’s financial results. With an innovative and data-driven vision, I conduct training, lectures, and consulting, helping organizations redefine their leisure strategies to better align with customer expectations and market trends.I am passionate about developing humanized leadership and motivated teams, and my work is dedicated to making leisure a key component in a company’s growth strategy.
Mindspace Netherlands
View- Website:
- mindspace.me
- Employees:
- 429
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Community Experience ManagerMindspace NetherlandsNetherlands
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People Management Consultant - Leisure And EventsAutônomo Aug 2023 - PresentConsultant specializing in People Management with extensive experience in the leisure and hospitality industry. Proficient in developing customized strategies and programs to optimize team performance, fostering a collaborative and high-performance work environment. Proven ability to implement training, talent retention, and engagement initiatives tailored to the specific needs of the sector. Results-oriented, focused on professional growth and operational excellence of organizations.
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Events ManagerNr Sep 2021 - Aug 2023Leadership of a team of over 200 entertainers, supervisors, coordinators, and technicians to ensure the efficient execution of events, including task assignment, training, and motivation. Planning and monitoring budgets, negotiating with suppliers, and controlling expenses. Creation and tracking of schedules, setting goals and objectives, as well as risk management to ensure the successful delivery of high-quality events. Development and implementation of training programs for leaders and supervisors, as well as technical training for teams, in addition to recognition programs. Formulation of strategies for event design, taking into account market trends and target audience preferences. -
Events ManagerRoyal Caribbean International Jan 2019 - May 2020World WidePresented, coordinated, programmed, created, and supervised daily entertainment and associated activities delivered by the Entertainment Division. Assumed the role of Cruise Director as needed.Managed and developed activity programs for adults and families tailored to guest demographics and itinerary fluctuations.Guided, developed, and provided training for staff from over 50 different nationalities.Named Leader of the Month - August 2019Top-Performing Activities Manager of 2019 (based on guest satisfaction, team satisfaction, and budget management) -
Cruise Staff/ Master Of CeremoniesRoyal Caribbean International May 2016 - Jan 2019Presented and participated in recreational, entertainment, and social programs on board, catering to adults and families in English, Spanish, and Portuguese. Served as Master of Ceremonies to motivate, inform, and entertain small and large groups of guests during their cruise vacations.
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Group LeaderNr Intercâmbio Jul 2012 - Jul 2018Responsible for groups of children and teenagers on exchange trips to English-speaking countries (USA, South Africa), including monitoring English courses, planning schedules for the groups, and leading tours to Disney World for groups of up to 50 people. -
Bilingual Events CoordinatorNr Aug 2013 - Dec 2015Coordinated schedules, routines, and training for an average of 100 recreation staff. Created and organized recreational activities for groups of up to 700 youth, teenagers, and adults, including music, arts, games, theater, and social recreation for both indoor and outdoor environments. Managed the "English & Action" Program, developing and leading immersion activities in English language and culture for groups of up to 700 youth, teenagers, and adults, as well as training for bilingual staff.
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EntertainerNr Jan 2009 - Aug 2013Reception of campers and guardians, supervision of groups during the season, recreation with groups of up to 500 children and teenagers, training of new monitors
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English Teacher (Esl)Cna, Wise Up, Teenglish, Private Classes Feb 2012 - Dec 2015Taught English to children, teenagers, and adults, ranging from beginner to advanced levels.
Luana Zeron Skills
Luana Zeron Education Details
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Leadership, Coaching, Culture & Team Development -
Gestão De Eventos
Frequently Asked Questions about Luana Zeron
What company does Luana Zeron work for?
Luana Zeron works for Mindspace Netherlands
What is Luana Zeron's role at the current company?
Luana Zeron's current role is Community Experience Manager.
What is Luana Zeron's email address?
Luana Zeron's email address is lu****@****ail.com
What schools did Luana Zeron attend?
Luana Zeron attended Usp, E-Cornell University, Fatec Jundiaí.
What are some of Luana Zeron's interests?
Luana Zeron has interest in Social Services, Children, Education, Environment, Animal Welfare, Arts And Culture, Health.
What skills is Luana Zeron known for?
Luana Zeron has skills like Powerpoint, English, Portuguese, Microsoft Office, Business Planning, Negotiation, Microsoft Excel, Microsoft Word, Marketing, Social Media, Atendimento Ao Cliente, Microsoft Powerpoint.
Who are Luana Zeron's colleagues?
Luana Zeron's colleagues are Andrea Ibarra, Devulapalli Karthik, Maya Lusky, Jan Grudniewski, Lisa Wiethe, Raj Singh Rajput, Amy Simmonds.
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Luana Zeron
Santo Antônio Do Pinhal, Sp
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