Luana Zeron Email & Phone Number

Netherlands

Consultant specializing in People Management with extensive experience in the leisure and hospitality industry. Proficient in developing customized strategies and programs to optimize team performance, fostering a collaborative and high-performance work environment. Proven ability to implement training, talent retention, and engagement initiatives tailored.

Leadership of a team of over 200 entertainers, supervisors, coordinators, and technicians to ensure the efficient execution of events, including task assignment, training, and motivation. Planning and monitoring budgets, negotiating with suppliers, and controlling expenses. Creation and tracking of schedules, setting goals and objectives, as well as risk.

World Wide

Presented, coordinated, programmed, created, and supervised daily entertainment and associated activities delivered by the Entertainment Division. Assumed the role of Cruise Director as needed.Managed and developed activity programs for adults and families tailored to guest demographics and itinerary fluctuations.Guided, developed, and provided training.

Presented and participated in recreational, entertainment, and social programs on board, catering to adults and families in English, Spanish, and Portuguese. Served as Master of Ceremonies to motivate, inform, and entertain small and large groups of guests during their cruise vacations.

Responsible for groups of children and teenagers on exchange trips to English-speaking countries (USA, South Africa), including monitoring English courses, planning schedules for the groups, and leading tours to Disney World for groups of up to 50 people.

Coordinated schedules, routines, and training for an average of 100 recreation staff. Created and organized recreational activities for groups of up to 700 youth, teenagers, and adults, including music, arts, games, theater, and social recreation for both indoor and outdoor environments. Managed the "English & Action" Program, developing and leading.

Reception of campers and guardians, supervision of groups during the season, recreation with groups of up to 500 children and teenagers, training of new monitors

Taught English to children, teenagers, and adults, ranging from beginner to advanced levels.

Master Of Business Administration - Mba, People Management

Certificate, Leadership, Coaching, Culture & Team Development

Graduated, Gestão De Eventos