Luana Garcia De Carvalho Email & Phone Number

Toronto, On, Ca

• Discovered mandated orientation/onboarding training requirements across the Canadian landscape and developed a new orientation package• Supported pension and benefits programs and employee training• Conducted due diligence assessment on AODA’s current state and drawing and implementing its training strategy according to legislation• Supported country-wide overtime audit to ensure continued compliance as it relates to eligibility and provincial exceptions• Engaged in job levelling project, which included levelling over 1,000 employees across the globe and in different areas of expertise• Office management support (e.g. socials, volunteering, hot desk booking)

• Drew and implemented a revamp of cross-provincial Health and Safety best practices• Navigate through recruitment, payroll & benefits, and diversity & inclusion areas

• Living the company's mission: Nurturing and inspiring the human spirit.• Speed and accuracy in creating hand-crafted beverages following standards• Organizing inventory and supporting my fellow partners• Providing excellent customer service, going above and beyond in human connections

• Received scholarship for work excellence• Developed onboarding and deboarding processes• Managed employees’ benefits by including new employees in the programs and providing guidance on benefits policies• Organized, updated, and managed physical and digital files while maintaining strict confidentiality• Developed and implemented HR policies: career path, and levels & job analysis

• Implemented expenses and payments verification that reduced 100% of the not justified expenses and reimbursement of 90% of the bank frauds• Arranged travels for over 25 employees of all levels• Kept company and employee’s documentation up to date• Searched, compared prices, and sourced supplies for the office and company’s merchandise, creating a partnership with 3 vendors• Searched, compared prices, negotiated, and contracted services of building, furniture, and appliances renovation, creating a partnership with over 4 vendors• Organized 2-4 internal events per year among lunches and confraternization

Washington D.C. Metro E Região, Estados Unidos

• Lived together with an American family while taking care of their children and elaborated activities focused on children’s development

São Paulo E Região, Brasil

• Implemented and organized the whole administrative sector of a new branch• Calculated the income of over 1,000 customers and prepared all documentation for the credit committee, and later, registered and archived their files• Supervised intern and receptionist• Developed and filled management reports

Postgraduate Degree, Human Resources Management

Master Of Business Administration - Mba, Strategic Management Of People, Leadership And Coaching

Master Of Business Administration - Mba, Hr And Non-Violent Communication

Certificate In Executive Assistant, Executive Assistant/Executive Secretary

Bachelor Of Science - Bs, Biology, General

Double major: Biology and Education

Business Communication, Business/Corporate Communications

Activities and Societies: Problem-solving I read several stories throughout the semester about business scenarios and worked in groups.

Communicative Grammar, English Language And Literature, General

High School Diploma, High School/Secondary Diplomas And Certificates