Luana Nunes Email & Phone Number

State Of Minas Gerais, Brazil

• Gerenciamento de Projetos: Liderança de projetos de implementação das estratégias e tomada de decisão sobre os dados do cliente no ambiente digital, garantindo a evolução dos indicadores estratégicos de desempenho junto ao atendente de cada conta.• Análise de Dados: Análise aprofundada de métricas de engajamento do cliente, identificando oportunidades de melhoria e otimizando a sua jornada.• Estratégias de CX: Desenvolvimento e implementação de estratégias para otimizar a experiência do cliente em todos os pontos de contato.• Gestão de Equipes: Gestão de equipes multidisciplinares, promovendo um ambiente colaborativo e motivado para alcançar resultados excepcionais.• Design de Experiência do Cliente: Criação de jornadas do cliente intuitivas e personalizadas, utilizando de um planejamento estratégico alinhado com seus objetivos.• Pesquisa de Mercado: Condução de pesquisas de mercado para entender as necessidades e expectativas dos clientes, informando as decisões estratégicas.

• Desenvolvimento de Estratégias: Desenvolvimento e implementação de estratégias de trade marketing digital, alinhadas aos objetivos de negócio do cliente, resultando em cases de sucesso, como o aumento de 70% nas vendas da Nestlé no Prime Day Amazon;• Gerenciamento de Projetos: Gestão de projetos complexos de trade marketing digital, desde a análise de mercado até a execução de nas lojas, garantindo o cumprimento de prazos e metas.• Planejamento Estratégico junto ao atendente de cada conta para apoiarmos os clientes no atingimento dos seus objetivos semestrais e anuais.• Análise de Dados: Análise aprofundada de dados de mercado, consumidores e performance de campanhas, utilizando ferramentas como Google Analytics e Power BI para identificar oportunidades e otimizar resultados.• Criação de Planos de Ação: Criação de planos de ação personalizados para cada cliente, considerando as especificidades do mercado e das categorias de produtos.• Gerenciamento de Canais Digitais: Gestão de estratégia de Share de busca para aumentar a visibilidade da marca e gerar mais vendas para os clientes no e-commerce.• Treinamento de Equipes: Treinamento de equipes internas e externas sobre as melhores práticas de trade marketing digital.

As a Customer Success Manager, my job is to ensure the satisfaction and success of our customers with our products and services. By managing the accounts, I bring a consultative vision in Digital Trade Marketing, supporting the polishment of strategies and leveraging brands' results on the eCommerce scenario. I am the point of contact between our clients and the company, helping them with any questions, needs, and providing training. This also includes improving customer retention by creating plans to maintain the health of their eCommerce operations, with fresh and bold market visions, relationship management, and through health metrics management I can help the company to ensure the best support and customer service to the users.

Contagem, Minas Gerais, Brasil

As an Ecommerce Analyst, I was responsible for managing the company's e-commerce system. My role involved ensuring that products were being correctly advertised on the internet and that the virtual store was functioning perfectly. I was also in charge of other important activities, such as product descriptions, images, SEO improvements, management of the system implementation project with suppliers, management of paid media, promotional calendars, among others, all in order to provide the best possible experience for users and customers, with a focus on the operation scaling.

As a Trade Marketing Analyst, I was responsible for developing and implementing strategies to increase product visibility and sales for major clients such as Reckitt and Mondelez. During that period, I conducted market research, analysed competition, created promotional materials, and trained sales and customer service teams. My main objective was to maximise sales performance and profitability by optimising the presentation and distribution of products and services to customers.

As an Associate in Marketing and Research, I was responsible for conducting market research, competitive analysis, report and presentation preparation, and collaborating on the company's marketing and communication strategy. I worked closely with executives and managers, providing support on daily tasks and projects. My activities included developing marketing plans, participating in events with partner companies, managing social media content, and analyzing results from marketing campaigns. I was also responsible for maintaining customer databases and managing relationships with suppliers and business partners. My goal was to provide valuable insights and creative solutions for a successful business development.

Belo Horizonte

As a self-employed merchandising promoter, I was able to develop my entrepreneurial skills, with a strong emphasis on planning, organization, and communication. I worked closely with companies from different sectors, providing creative solutions for promoting products and events.My main activities included the conception and execution of merchandising projects, promotions, product launches, and corporate events, from planning activities to final execution. I was also responsible for negotiations with suppliers, team management, budgeting and cost control, as well as the preparation of performance reports and results evaluation.As an entrepreneur, I was able to identify business opportunities, manage risks, and work independently and creatively, always seeking to exceed clients' expectations. I worked efficiently, organized and committed, developing long-lasting relationships with clients and contributing to the growth of their businesses.Main clients: BH Airport, Invest Minas, Government of Minas Gerais, MedSenior and Forno de Minas.

Belo Horizonte, Minas Gerais

As a sales assistant, my responsibilities included providing support to sales representatives in prospecting and maintaining clients. I was responsible for drafting commercial proposals, analyzing competition, contacting customers, monitoring orders, and resolving sales-related issues. I also managed spreadsheets and performance reports, as well as provided customer service over the phone and via email. In summary, I contributed to the success of the company's sales department through my administrative and support work.

As a Commercial Administrative Assistant, I was responsible for supporting the sales department in their daily activities. My main responsibilities included assisting the sales management and technical team, such as preparing commercial proposals, following up on orders, managing stock of parts, providing customer service and scheduling visits via phone and email, organizing documents, and managing spreadsheets and performance reports. In addition, I was also responsible for performing administrative tasks, such as preparing documents and reports, managing SLAs, and filing relevant information for the company.

- Preparação de aulas com base na metodologia e material da Escola- Acompanhamento do desenvolvimento dos alunos e da aderência à curva de aprendizagem da turma;- Acompanhamento de exercícios de digitação;- Aplicação de atividades e testes- Correção de provas;curadoria de materiais- Dinâmicas em grupo, dentre outras atividades.

- Preparação de aulas com base na metodologia e material da Escola- Acompanhamento do desenvolvimento dos alunos e da aderência à curva de aprendizagem da turma;- Acompanhamento de exercícios de digitação;- Aplicação de atividades e testes- Correção de provas;curadoria de materiais- Dinâmicas em grupo, dentre outras atividades.

Master Of Business Administration - Mba, Gestão Comercial

Associate Degree, Bussiness Management Processes