Luana Santos Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona, Catalunha, Espanha

- Manage the placement stage of translation tasks with freelance vendors for the largest and most technical Marketing accounts.- Run quality steps to evaluate external vendors and create feedback strategies to improve quality outputs.- Create and maintain a great relationship with internal and external stakeholders to negotiate and close the best deals.

Barcelona, Catalonia, Spain

São Paulo, Brazil

- Manage English, Portuguese and Spanish projects by preparing files, allocating resources, and adjusting workflow as per needs- Manage budget control for the localization services provided by the LSP - Create MT workflows and adjust it as per LSP conditions as well as business needs - Coordinate QA procedure and allocate resources/costs - Work closely with the Learning and SEO team to define localization strategies for their needs to boost localization production

Dublin, Ireland

- Receive and handle urgent projects with 24-hour timeline and allocate the proper reviewers- Work with project manager and project coordinators from different timezones to ensure all communications were addressed- Support the team with general email communication by identifying potential urgent e-mails, issues troubleshooting to either solve the issue in a timely manner or assign to the correct point of contact- Provide internal and external troubleshooting support of specific tools to ensure that all projects' roadblocks were properly solved-Work with senior management team on special projects/tasks as needed such as Marketing and MT projects.

São Paulo, Brasil

- Responsible for the life-cycle of localization projects for the VIP Canadian clients- Manage all project phases (kick off, file preparation, linguist allocation, costs, quality final stages)- Direct communicate with client to establish deadlines, create project costs, instructions clarification - Work along with the Vendor Management team to improve the pool of French vendors for various services such as translation, proofreader, MTPE, DTP and final-eyer- Establish and maintain excellent relationships with contract translators and proofreaders globally- Provide tech support to the team by creating and connecting new translation memories, creating users, proposing workflows through Global Link- Provide JIRA support to the team and promote trainings for new team members

São Paulo, Brazil

- Responsible for the life-cycle of marketing, corporate communication, financial and software translation projects. All projects included European, Asian North America and Latin America languages. - Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project- Liaise with sales staff to clarify project parameters, clarify instructions and costs. -Negotiate rates and deadlines with stakeholders (clients and external vendors) - Establish and maintain excellent relationships with contract translators and proofreaders globally- Manage project finances - Prepare and maintain project documentation such as reference material, style guides, budget tracker, internal documentation- Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye…)

São Paulo, Brasil

- Assist Project Managers to kick off localization projects ensuring correct file preparation, correct costs to the client and allocating proper resources such as linguists, DTP specialists, QA specialists- Rate and deadline negotiation with linguists and project cost control for client-facing accounts- Keep cost trackers, reference material, style guides updated- Perform quality and non-linguistic checks by ensuring the client's expectations were met as well as ISO quality standards were met

São Paulo E Região, Brasil

Master Of Business Administration - Mba, Business Administration And Management, General

Grade: Distinction

Bachelor Of Arts - Ba, Linguistics, Language And Translation: Portuguese And English