Luana Whiteis Email & Phone Number

Golden Valley Mn

Greater Minneapolis-St. Paul Area

Customer Service Representative 2 -Provide account management (order entry, machine production builds, financial accuracy, logistics, quality assurance, order tracking, communications, follow through and resolution of order revisions) for 7 territory distributors and 12 sales representatives for Direct, Government Contract, Distribution customers-Team cross-functionally with Manufacturing, Logistics, Finance, Marketing and Sales to ensure accuracy in order fulfillment and creative solutions to modifying orders to meet requirements and deadlines

Plymouth, Minnesota

- Support of Audiologists/Dispensers/Sales Force to deliver superior customer service, technical product knowledge, sales, warranty options and order status updates-Collaborate with Logistics, Manufacturing and Customer to ensure accuracy in order fulfillment and creative solutions in modifying orders to meet requirements and deadlines-Cross function teamwork in building productive working relationships with Sales, Manufacturing, Finance and Logistics through positive, professional communications and follow up-Flexibility and prioritization of time and focus in the situational changes of a competitive, innovative, fast paced industry.

Greater Minneapolis-St. Paul Area

-Collaborate with international branches for warehouse and technical inventories, order submissions, credit/debit notifications, international shipping and returns-Communicate and problem solve with five logistics buyers/managers including price change maintenance, shipment discrepancies and product status updates-Develop and maintain effective networks of internal and external customers, across multiple divisions and with international sister companies, to support achievement of organizational goals and new product launches-Proactively identified business need for, and subsequently implemented, an open order report for international order monitoring and information sharing for targeted products-Received recognition for high quality customer service, measured through monitored calls

Fort Collins, Colorado Area

-Provided sole support for 15 sales representatives, processing all product order entries-Maintained engagement and corporate support contracts with Hewlett Packard and Agilent Technologies and ensured Statements of Work were completed and submitted by customers prior to order placement-Developed successful and productive internal and external relationships to support gathering and verification of order data-Closed a business continuous improvement opportunity by creating and implementing an order submission checklist for the sales team, leading to improved quality and efficiency-Received highest achievable performance rating for outstanding processing of all first-year and U.S. product support orders

Fort Collins, Colorado Area

-Ensured timely fulfillment of orders through analysis of supply projections and coordination of production processes-Solicited data and created detailed inventory status reports for planners to facilitate their order scheduling-Participated in weekly conference calls with customers to troubleshoot problems and strengthen customer relationships

Greater Minneapolis-St. Paul Area

-Communicated vendor and item requirements for 859 stores in a timely and consistent manner through attention to detail, patience and teamwork-Ensured in-stock status for inventory through careful monitoring, factoring in deviations and following through on established plan activities-Prioritized responsibilities to allow time to participate as United Way representative and support micro-marketing buyer with special projects-Served as team subject matter expert for contracts to solve and help avoid potential issues-Completed vendor and item set ups, purchase orders, product tracking, forecast letters, department contracts for sales planning, sales recaps and reporting-Shared marketing ideas which resulted in free advertising on personality radio to further promote attainment of corporate sales goals