Luana Whiteis Email & Phone Number

Golden Valley MN

Greater Minneapolis-St. Paul Area

Customer Service Representative 2 -Provide account management (order entry, machine production builds, financial accuracy, logistics, quality assurance, order tracking, communications, follow through and resolution of order revisions) for 7 territory distributors and 12 sales representatives for Direct, Government Contract, Distribution customers-Team.

Plymouth, Minnesota

- Support of Audiologists/Dispensers/Sales Force to deliver superior customer service, technical product knowledge, sales, warranty options and order status updates-Collaborate with Logistics, Manufacturing and Customer to ensure accuracy in order fulfillment and creative solutions in modifying orders to meet requirements and deadlines-Cross function.

Greater Minneapolis-St. Paul Area

-Collaborate with international branches for warehouse and technical inventories, order submissions, credit/debit notifications, international shipping and returns-Communicate and problem solve with five logistics buyers/managers including price change maintenance, shipment discrepancies and product status updates-Develop and maintain effective networks of.

Fort Collins, Colorado Area

-Provided sole support for 15 sales representatives, processing all product order entries-Maintained engagement and corporate support contracts with Hewlett Packard and Agilent Technologies and ensured Statements of Work were completed and submitted by customers prior to order placement-Developed successful and productive internal and external.

Fort Collins, Colorado Area

-Ensured timely fulfillment of orders through analysis of supply projections and coordination of production processes-Solicited data and created detailed inventory status reports for planners to facilitate their order scheduling-Participated in weekly conference calls with customers to troubleshoot problems and strengthen customer relationships

Greater Minneapolis-St. Paul Area

-Communicated vendor and item requirements for 859 stores in a timely and consistent manner through attention to detail, patience and teamwork-Ensured in-stock status for inventory through careful monitoring, factoring in deviations and following through on established plan activities-Prioritized responsibilities to allow time to participate as United Way.