Luan Garcia De Souza Email & Phone Number

Order Management: I oversee the end-to-end order fulfillment process, ensuring accurate and timely delivery of products to meet customer expectations.Customer Support: As the primary point of contact for customer inquiries, I provide real-time updates, address concerns, and resolve issues efficiently to maintain high levels of satisfaction.Cross-functional Coordination: I collaborate closely with sales, logistics, and inventory teams to ensure that order processing aligns with customer requirements and business objectives.Data Management: Leveraging ERP systems, I track orders, analyze data, and generate performance reports to optimize processes and identify areas for improvement.Problem Resolution: I proactively address and resolve order-related discrepancies, maintaining service quality and minimizing disruptions to operations.Procurement: I manage the procurement process, working with suppliers to ensure the availability of materials needed to meet demand and maintain smooth operations.Logistics Management: I coordinate logistics activities to ensure efficient product distribution and transportation, optimizing delivery routes and reducing lead times.

São Paulo, Brasil

As a Demand Planning Specialist in the areas of Cardiovascular, Structural Heart, Cardiac Rhythm Management, Electrophysiology, and Neuromodulation, my responsibilities include:Demand Planning: I lead the demand planning for finished goods, adjusting forecasts in line with financial plans, demand trends, and marketing insights to ensure alignment with business goals.SI&OP Meetings: I conduct divisional SI&OP meetings, covering the entire cycle of Demand Planning, Supply Planning, Pre-S&OP, and Executive S&OP, facilitating collaboration and decision-making across teams.Monitoring and Logistics: I monitor products in transit and collaborate with import teams and Global Supply Planners to ensure seamless coordination and on-time deliveries.Product Launches and Discontinuations: I manage product launches and discontinuations, overseeing safety stock levels and reorder points to avoid stockouts or overstock situations.Inventory Management: I maintain safety stock, control excess inventory, and analyze products approaching expiry or slated for disposal to minimize waste and ensure optimal inventory levels.Data Maintenance: I update product master data in SAP and Kinaxis Rapid Response to ensure accuracy and efficiency in the planning process.Performance Improvement: I have successfully improved sales performance and reduced waste, managing key KPIs such as Backorders, Service Levels, DIOH (Days Inventory on Hand), Inventory Levels, Forecast Accuracy, and Bias.

São Paulo, Brazil

Analysis and Recommendations: I analyzed and provided inventory strategy recommendations to ensure that business unit objectives were met effectively and efficiently.Risk Management: I identified inventory risk areas and delivered corrective action recommendations to management to mitigate potential impacts on supply chain operations.Policy Administration: I administered inventory policies as outlined for each business unit, ensuring compliance and alignment with organizational goals.System Optimization: I continuously improved inventory management systems to streamline processes and reduce operational costs, enhancing overall efficiency.Guidance: I provided guidance for packaging and manufacturing processes as needed to meet customer demand and ensure supply chain continuity.

São Paulo, Brasil

Demand Forecasting Analysis and Critique: I analyze and critique demand forecasts using market data (trends, competitor impact, weather conditions, economic factors, etc.), various statistical models (differentiated methods, seasonality, baseline creation), and strategic alignment for each brand/region (marketing actions, trade activities, price elasticity, innovations, etc.). This approach enhances forecast accuracy, reduces costs, and prevents market disruptions.I was responsible for the Economy Beer Portfolio (Schin, Bavaria, Glacial, No Grau, and Kaiser), Specialty Beers (Craft), and Draft Beers, ensuring the seamless flow of product supply and aligning demand with market dynamics.

Itu, São Paulo, Brazil

Supply chain optimization.Translates the demand plan into an optimized production, inventory and transfer plan at the tactical level according to the assumptions defined in the S&OP cycle.Responsible for the portfolio of Special Beers (CRAFTS) and Chopps

Itu, São Paulo, Brazil

Lead Strategic Customer Operations: I led the strategic operation for customer order processing, ensuring alignment with business goals and efficiency in execution.Customer Service Strategy Execution: I implemented the latest Order Management initiatives and executed customer service strategies to enhance overall service levels.Order Management Efficiency: I executed orders with minimal manual interventions, aiming to simplify the order processing operation and reduce inefficiencies.Coordination and Monitoring: I coordinated, designed, and monitored SLAs, KPIs, performance evaluations, and operational outcomes to maintain high service standards.Process and Project Development: I developed strategic and operational processes and projects to identify opportunities for sustainable business growth, eliminating operational losses and improving service levels.S&OP Representation: I represented the Customer Service department in S&OP meetings, acting as the main point of contact for the Customer Service Area in the S&OP process.

Sorocaba E Região, Brasil

Business and Project Management: Assisted in managing various business and project initiatives, ensuring alignment with strategic objectives.Negotiation: Engaged in negotiations with suppliers and stakeholders to secure favorable terms and conditions.Quotation and Pricing: Prepared product quotations and developed sales pricing strategies based on market and cost analysis.Project Budgeting: Assisted in creating project budgets, ensuring accurate financial forecasting and resource allocation.Feasibility Studies: Conducted business viability studies and prepared comprehensive budget spreadsheets, analyzing the economic feasibility of customized projects by presenting technical and financial alternatives.Technical Design Analysis: Performed technical design analyses to evaluate project requirements and ensure alignment with specifications.Prototype Management: Managed the development of tools and prototypes, analyzing results against targets, and collaborating with suppliers for project completion.Customer Service: Provided support to clients, addressing inquiries and offering solutions to meet their needs.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bacharelado, Mechanical Engineering

Curso Técnico Integrado, Técnico Em Eletrônica