I am a seasoned Governmental Program Analyst and Customer Service Specialist that has in-depth expertise in leading and driving Operations, Meeting and Exceeding Customer and Client Expectations, Retirement Plan knowledge, in-depth knowledge of Business Operations, excellent research capabilities, Analytical experience, outstanding mentoring skills, proactively identify customer needs, issues, and trends which involves recommendation of process improvements, and strong knowledge of call center operations. Specialties: Process Improvement, Process Training, Leadership, Team Building, Customer Service Operations, Relationship Management, Business Strategy, Quality Control, Global Sourcing support.Skills and Abilities: •Excellent written and verbal communication and interpersonal skills.•Strong at business insight, planning, follow through and leadership skills.•Strong employee development skills with attention to detail and quality.•Proven to take initiative and work under pressure in a changing/growing environment.•Analytical, organizational and administrative skills with ability to maintain confidentiality.•Outstanding time management skills, independent decision making, and ability to handle multiple tasks.