Luann Sundquist Email and Phone Number

Call Center Training Production Administrative Assistant May 1998 – PresentAssist the Call Center Training staff with the following:•Solely responsible for administrative tasks for Performance Solutions training staff located at Amherst Center •Assembles all training materials for Call Center New Hire classes•Schedules training room usage for Amherst Center training events•Creates various training aides, utilizing computer graphics•Evaluates inventory and tracks all training supply orders•Provides monthly reports and meeting minutes to the Call Center training staff•Organizes travel arrangements and accommodations for Training Department staff•Handles all internal and external phone calls•Arranges monthly departmental meeting facilities, materials, catering, etc.•Researches supply costs and provides results to area management•Reports and follows-up on office equipment problems or servicing issues.•Downloads listservers on Intranet page via filenet using hyperlinks

•Provided executive-level administrative support to the Vice President of Credit Card Operations and eight direct reports with a demonstrated ability to manage, improve procedures, and meet demanding deadlines.•Liaison between all impacted departments to ensure proper communication and reporting practices.•Planned and coordinated corporate luncheons and developed presentations for related on-and off-site meetings•Provided document management support to employees in all areas such as corporate presentations, organizational charts, quarterly goal charts, financial spreadsheets, correspondence, merged mailings, and unique special projects.•Processed monthly expense reports reflecting supporting documentation and budget code indexes.

•Organized the details of special events, travel arrangements, corporate agendas and itineraries.•Played a vital role in assisting pool secretaries to make a smooth transition from DOS-based platform to LAN-based Windows platform and also transition from WordPerfect to Word, and Lotus to Excel. •Provided administrative support to various department heads in areas of calendar management and document preparation.

•Managed capital purchases, direct vendor relations, generated and maintained equipment tracking records.•Assisted the Senior Network Consultant with the basic troubleshooting of hardware and software.•Created and executed numerous projects using Excel and PowerPoint; used Excel to help develop a staff cascade phone directory.•Scheduled and greeted customers; answered telephones, purchased supplies; and performed data entry, billing and coding.•Maintained new referral tracking system that improved customer care; identified and resolved problems of delays in customer treatment.

•Collaborated with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.•Assisted auditors with research of audit reports on departments and branches.•Coordinated and maintained weekly attendance and annual vacation records on fourteen departmental employees.