Luann Harris Email & Phone Number

Rome, Ga, Us

Rome, Ga, Us

Malvern, Pa, Us

• Manage the reverse logistics operation while implementing enhanced data gathering and reporting methods, improving overall return rate by 5% in the first six months of assignment.• Negotiates and establishes professional service agreements, including with retrieval vendor to execute device collection program for the return and debt collection of unreturned heart monitoring equipment resulting in recovery of $1.5M in 2023. Forecasted to recover ~$3M in 2024.• Develops and maintains key performance indicator (KPI) for 3rd party device retrieval and collection vendor. Tracks and analyzes KPI associated with transportation vendor.• Leads quarterly audits of vendors, identifying and implementing process improvements.• Creates, implements, and oversees vendor performance monitoring to improve kit delivery and return rates.• Establishes goals and collaborates with internal/external teams to ensure objectives are achieved.• Serves as customer advocate by communicating with internal/external functional partners, improving service delivery.• Writes and disseminates device retrieval documentation, process flows, and training materials. • Collects and analyzes data identifying opportunities, trends, with focus on process improvements. • Oversee five projects annually, participating in stage gate planning, design, testing, implementation, and reporting.• Implements continuous quality improvement projects, partnering with shipping and receiving teams creating process improvements. Recent implementation of address validation software will result in over $60k in savings in 8 months as well as patient on time deliveries • Ensures timely receipt and care of confidential patient information while overseeing cross-functional collaboration and accountability. Enforces compliance with safeguarding patient information.• Author job aids for sales and internal departments to streamline retrieval of assets. Resulted in the recovery of 642 kits considered lost, valued at $600k.

•Supports daily retail operations by serving customers, executing sales via Shopify and providing customer service.•Manages and organizes stock supplies by receiving, pricing, and shelving inventory items.

Pineville, North Carolina, Us

•Launched and managed franchise location, executing startup requirements, hiring staff, and overseeing finances of business with $75k annual revenue.•Directed customer service operations serving 130 visitors monthly and trained 15 staff on company policy, standard operating procedures, and client relations.•Led print and digital marketing campaigns, leveraging local and social media to drive increased revenue. Managed marketing budget and refined campaigns using data analytics.•Oversaw inventory and stock management, coordinating $18k annual purchasing budget to ensure adequate material supply.

Dallas, Tx, Us

•. Led complex global logistics projects as owner of the Europe, Middle East and Africa region, directing dispersed teams to execute expense reduction, system implementation, and inventory management.• Oversaw implementation of self support model for Cisco MGX platform across 42 countries, generating $21M savings. This process requires close partnership with Global Trade Operations, Legal and members of the regulatory commission in various countries. • Created and directed execution of most of world (MOW) affiliate transfers supporting Cisco MGX platform, expediting processing of $1.3M transfers. • Served as Brazil warehouse Reverse Logistics manager, coordinating $120k inventory reduction within 7-month target project timeline. Led warehouse expense project resulting in $90k savings.• Coordinated complex buy-back and equipment end of life projects, including producing $687k MOW savings in 2013 and $700k in the Europe, Middle East and Africa (EMEA) region. • Managed development and delivery of web-based interface tool, reducing email equipment requests by 86% within 45 days.• Managed and lead teams across departmental lines to define project goals, budgets, and timelines, including surplus sales team responsible for $5M revenue.

Dallas, Tx, Us

•Coordinated Cisco MGX self support initiative across EMEA region, ensuring proper sparing levels for maintenance plug-in inventory using trend analyses to develop strategic plans.•Managed transfer of excess equipment from Most of World warehouse locations to maintenance depots.•Identified capital budget requirements, purchase order activities, and asset tracking needs to ensure timely execution of project requirements.•Develop and documented process documentation, process flows and desk level procedures.•Develop and monitor vendor repair and delivery performance.•Served as escalation manager of return material authorization (RMA)associated with installed inventory and maintenance issues. Monitored vendor repair and delivery key performance indicators

Dallas, Tx, Us

- Vendor Manager responsible to monitor performance and accountability of our warehouse vendors against SLAs, and KPIs for wireline services. - Identify and analyze business process gaps and/or critical issues, recommended and implementing solutions. - Analysis of 100’s of LOGIC and WMS back-orders with focus on root cause and corrective action. - Developed, documented, and implemented inventory management processes and procedures.- Monitor compliance through reports and metrics to ensure vendor meets contract and process agreements. - Completed hands-on physical audits of spares inventory with vendors. - Monitor budget and expenses, validate and approve vendor warehouse inventory invoices.- Interact and communicate with leadership teams, both internal and external. - Develop performance metrics for warehouse logistics.

Dallas, Tx, Us

- Managed a geographically diverse team of highly technical 1st level inspectors. - Oversight of physical on-site inspections of AT&T Central Office locations, regen huts, customer location and co-locations across the domestic network. 350 inspections completed per year. - Managed the written results for each inspection and coordination of the corrective action plans. Inspections measured compliance to national contract requirements (ACCU-Ring), industry standards (EH&S, Telcordia and AT&T Core Competencies) for network elements, including but not limited to: Power, Telemetry, Environmental (AC, HVAC). - Partnered with Mergers and Acquisitions to inspect and report on prospects for purchases by AT&T as needed.- Developed training documents and classroom training to over 500 employees covering NVT processes related to all aspects of the inspection criteria (Power, Fiber, Telemetry, Environmental and Grounding). - Completed root cause analysis related to overall deficiencies leading to additional focused training and upfront process improvements - Recipient of the 2002 NEO Paragon Award

Dallas, Tx, Us

- Managed day to day operations of four geographically dispersed Network Disaster Recovery Equipment warehouses.- Responsible for the performance and maintenance of 80 restoration trailers and supporting network recovery equipment. - Managed cross-organizational project teams- Participated in 4 Disaster Recovery exercises per year throughout the continental United State.- Conducted customer presentations and overviews during exercises to some of AT&T largest customers- Lead team in the deployment of restoration equipment to support several disaster relief efforts (floods, train derailments, plane crash, and fires) as well as humanitarian relief efforts (hurricanes). - Responsible for $30M in Capital spending which was used for the design, manufacturing and installation of additional critical restoration trailers.- Responsible for the lease negotiations for warehouse space in 4 regional warehouses. - Partner with American Red Cross on behalf of AT&T providing support when necessary - Lead team of eight Level 1 managers and five technicians in 5 states.