Luanna Duarte Email & Phone Number

Toronto, Ontario, Canada

• Coordinate daily guest services operations, ensuring exceptional hospitality standards.• Manage reservations, including bookings, cancellations, and special requests.• Plan and coordinate events, from small gatherings to large conferences.• Liaise with vendors to ensure timely and quality service delivery.• Trains and supervises staff to ensure consistent guest satisfaction.• Handle guest inquiries and resolve complaints efficiently.• Monitor budgets and track expenses to maintain cost-effective operations.• Organized and coordinated catering services for lawyer events, ensuring seamless execution and client satisfaction.• Responsible for training new staff members, ensuring they were knowledgeable about service standards and event protocols.• Maintained inventory supplies, monitoring stock levels, and coordinating with procurement to replenish as needed.

Brazil

• Overseed the entire logistics and supply chain operations for the export of fruits to international markets.• Coordinated and managed shipments, ensuring timely delivery and adherence to quality standards.• Optimized transportation routes and negotiated with carriers to reduce costs and improve efficiency.• Maintained accurate inventory levels, monitoring stock and coordinating with procurement for replenishment.• Ensured compliance with international trade regulations and customs requirements.• Developed and maintained strong relationships with suppliers, vendors, and clients to ensure seamless operations.• Analyzed logistics data to identify areas for improvement and implement process enhancements.• Managed the logistics budget, tracking expenses and implementing cost-saving measures.

Brazil

• Supervised and planned operational procedures for the routine department, covering both export and import.• Managed supplier contracts and maintained direct communication with international customers.• Checked and issued export documents, ensuring accuracy and compliance.• Tracked containers from start to finish to ensure smooth transit.• Controlled requests for receipt and payments made by importers and managed their sales on account.• Consolidated information from quality and labeling departments, coordinating with international customers and partners.• Sent necessary documents to company partners.

Brazil

Domestic Market:• Created and maintained sales control spreadsheets for accurate sales tracking and forecasting.• Adjusted price tables through comprehensive market analysis to remain competitive.• Managed direct sales to customers and processed sales orders from external suppliers.• Uploaded and maintained sales spreadsheets, launched applications, and monitored requests for financial release and logistics shipping.• Conducted after-sales analysis to assess merchandise performance and customer satisfaction.• Utilized RM and TOTVS software for efficient sales and logistics operations.• Planned and led periodic meetings with the sales force department to analyze results, correct actions, and identify new sales opportunities.Export Market:• Monitored and analyzed export sectors to ensure compliance with customer requirements and excellent development of Linter.• Provided detailed price sheets and delivered direct customer service to international clients.• Collected and archived all documents related to exported merchandise for accurate record-keeping and compliance.

Brazil

Domestic Market:• Issued electronic invoices accurately and efficiently to facilitate smooth financial transactions.• Requested necessary documents including CFO, CFC, and PTV to comply with local regulations.• Followed up on sales orders to ensure customer satisfaction and timely fulfillment.• Contracted freight services based on order requirements to optimize cost and delivery times.Export Market:• Issued and verified foreign trade documents to ensure compliance with international regulations.• Monitored container shipments from initiation to completion, ensuring timely and efficient delivery.• Developed and maintained controls and reports to track departmental performance and identify areas for improvement.

Sales And Marketing, Business, Communication, Project Management, Marketing, And Brand Promotion.

I learned to have the specific knowledge and skills needed to play a leadership role in today's competitive business environment..

Bachelor'S Degree In Foreign Trade, International Business, Administration, Economy, Exchange, Finances, International Marketing, Logistics