Luann Dockery Email & Phone Number

Chicago, Illinois

Chicago Or Remote

Transitioning from our family owned business exploring Customer Success, Account Executive or Strategic Client Partnerships, SaaS HCM and non-HCM opportunities. Remote or Chicagoland area.

Elmhurst, Il

Assisting with continued operations of our 63 year family run franchise. Primary responsibilities are consulting with management on customer loyalty programs, community engagement opportunities, and business expansion.- Increased monthly customer appointments by 5%- Increased per car repairs by 15%- Increased National Accounts co-op reserve account through direct purchase program- Added NetDriven’s Social Media Master Tech Product to drive online leads/promote brand

Deerfield, Il

Leadership role responsible for development and implementation of Client Success program that positioned company to be in good position for being acquired by ADP. Key metrics: new ARR growth, churn reduction, executive-level referrals, increased client satisfaction. Clients included: Asurion, ACCA, Crane Worldwide, JPMC, Medtronics, Subway, Nuveen, Kendall Jackson. -Reviewed operation to strengthen brand and maximize strategic clients’ ROI. -Identified 60 key clients and 33 global expansion opportunities exceeding leadership goal of 50%. -Developed $4.5M+ pipeline of existing client global expansion opportunities -Saved 17 at-risk clients by implementing closed-loop process with Client Service Directors in Budapest, Singapore, Bogota, and Deerfield offices, earning Celergo seat at global RFP worth $3M.-Leveraged industry best practices and client case studies bringing insightful ideas to executive sponsors earning Trusted Advisor status. -Encouraged company-wide Client Success mindset implementing new account management processes that demonstrated commitment to ensuring clients' success.-Achieved Top rep status; 156% YTD quota on plan of $1.6M ARR through September.-Attained Individual Bonus for reaching minimum ARR Achievement target by October.-Earned six-month Individual Bonus for successful creation and execution of the CS Business Plan. Note: See Celergo's CEO Letter of Recommendation below.

New Jersey

-Managed the 10 largest and most complex clients on Central's team totaling over $12M ARR. -Achieved highest level of multi-service penetration mix on team at 88%.-Executed 10 client-retention strategies delivering three contract extensions exceeding $1.25M quota worth $3M ARR. Ranked 4th overall in GES SCP organization at 309% YTD quota by May 2015.-Established collaborative relationships with client executives, key stakeholders and internal client-facing teams to ensure buy-in of partnership; Attained 100% retention and 100% reference-ability.-Uncovered six leads for sales worth over $600K new business ARR. -Evaluated seven at-risk client HR Ecosystems, sharing business cases for process improvement and future state roadmaps utilizing ADP’s new UX platform or latest Vantage platform. -Raised client base executive and overall client NPS scores consistently from previous survey cycles: Maintained base above overall GES and Region’s averages.-Cultivated Client Fans, ADP Ambassador Loyalty Program participation, 100% Referenceable Account Base, Client Advisory Boards both executive and management level participants.

Greater Chicago Area

-Successfully managed core base of 10 enterprise client relationships totaling over $12M ARR.-Secured 8 contract extensions worth $55M in recurring revenue.-Championed 2 clients to receive the region MVP award at Meeting of the Minds in consecutive years.-Selected by leadership to work on corporate Stretch assignments - Client Reference Process, Public Relations Client testimonials, Mobile Adoption Campaign, Billing and Invoicing Revamp project.

Midwest

-Managed National Accounts with $12M ARR including: Hormel Foods, Charter Communications, Patterson Companies, Caribou Coffee, Bunge, HNI, Christopher & Banks, CF Industries.-Achieved 100% retention, 100% clients under contract, and improved base from 50% to 100% referenceable in FY12. Promoted to Relationship Manager 11 position.-Served as client advocate and primary point of contact, responsible for ensuring overall satisfaction across their HCM suite of services.-Coordinated client projects and drove resolution of critical business/service issues in order to effectively influence strategic direction of current and future needs.

Greater Chicago Area

Strategic Consulting, including business plan & sales strategy development.Project Manager-Event Services 2006-2007-Revamped IR/event projects and monitored success-Partnered with Marketing to increase participation in Business Strategy Webinars-Assisted Sales in pre-sale conference calls on event offerings-Exceeded 2006 targets for incremental growth in overall event revenue, IR sales, and event appointmentsMeeting Consultant 2005-2006-Managed accounts for Fortune 1000, accountable for 7 zip code local territory-Sourced, presented, partnered, and negotiated new business opportunities-Annual quota of $350K, per avg. sale is $50K; attained 105% YTD quotaInside Sales Associate-Direct Sales 2004-2005-Responsible for bringing in $150K/year incremental in audio, video,web,event revenue