Ramboll and OBG (O'Brien & Gere) joined forces in January 2019,• Developed and maintain a tool for generating a client-specific invoice that combines multiple invoices and progress reports, minimizing the manual data-entry that was required of the project managers.• Provide analysis and recommendations to management.• Provide technical administrative support, adhering to corporate standards for proposals and specifications.• Facilitate overall communications for regional… Show more Ramboll and OBG (O'Brien & Gere) joined forces in January 2019,• Developed and maintain a tool for generating a client-specific invoice that combines multiple invoices and progress reports, minimizing the manual data-entry that was required of the project managers.• Provide analysis and recommendations to management.• Provide technical administrative support, adhering to corporate standards for proposals and specifications.• Facilitate overall communications for regional office.• Act as a resource for department needs in the areas of training, troubleshooting, and program or project coordination.• Oversee daily office operations, including interfacing with vendors, managing invoices, placing and tracking supply orders.• Implement systems, protocols and policies for various office procedures. Show less

• Developed and maintain a tool for generating a client-specific invoice that combines multiple invoices and progress reports, minimizing the manual data-entry that was required of the project managers.• Coordinated the renovation of existing office space, ensuring continued operations throughout the renovation period.• Provide analysis and recommendations to management.• Provide technical administrative support, adhering to corporate standards for proposals and specifications.•… Show more • Developed and maintain a tool for generating a client-specific invoice that combines multiple invoices and progress reports, minimizing the manual data-entry that was required of the project managers.• Coordinated the renovation of existing office space, ensuring continued operations throughout the renovation period.• Provide analysis and recommendations to management.• Provide technical administrative support, adhering to corporate standards for proposals and specifications.• Facilitate overall communications for regional office.• Act as a resource for department needs in the areas of training, troubleshooting, and program or project coordination.• Oversee daily office operations, including interfacing with vendors, managing invoices, placing and tracking supply orders.• Implement systems, protocols and policies for various office procedures. Show less

• Managed $80,000 of monthly revenue, providing accurate revenue projections within 3% of actuals. Prepared and managed annual budgets, scheduled expenditures, analyzed variances, initiated corrective actions and updated project leads. Produced timely and accurate invoices on a monthly basis.• Developed interactive activity log that automated processes to improve accuracy of activity reporting and reduce time required for data entry• Created client service tracking database, enabling… Show more • Managed $80,000 of monthly revenue, providing accurate revenue projections within 3% of actuals. Prepared and managed annual budgets, scheduled expenditures, analyzed variances, initiated corrective actions and updated project leads. Produced timely and accurate invoices on a monthly basis.• Developed interactive activity log that automated processes to improve accuracy of activity reporting and reduce time required for data entry• Created client service tracking database, enabling analysis of consultant utilization across all contracts.• Served as primary point of contact for up to eight contracts, offering superior customer service by providing information, answering inquiries, customizing reporting according to client needs and resolving service issues.• Established effective processes for communicating workshop details to consultants, creating an environment of trust and care.• Obtained proper approval for contract activities such as travel and materials with government regulatory or other governmental agencies.• Ensured scope of work for all groups was completed to optimize contract requirements.• Obtained proper approval for contract activities such as travel and materials with government regulatory or other governmental agencies. Show less

Hired into newly-created position to supervise and coach administrative staff, develop effective work streams, improve use of technology and manage leadership team meetings and communications. • In first six months, implemented numerous initiatives to bring order and structure to administrative services, including developing an emergency notification process, improved event/meeting planning, creation of an administrative best practices manual, and establishing a project management and… Show more Hired into newly-created position to supervise and coach administrative staff, develop effective work streams, improve use of technology and manage leadership team meetings and communications. • In first six months, implemented numerous initiatives to bring order and structure to administrative services, including developing an emergency notification process, improved event/meeting planning, creation of an administrative best practices manual, and establishing a project management and debrief process.• Supervised administrative staff in support of departmental teams. Provided guidance, best practices, training and task management.• Guided and supported Executive and Leadership Team activities, including weekly/monthly meetings, Strategic Planning sessions, and servant leadership/culture-building activities, resulting in consistent leadership focus.• Implemented multiple process improvements related to communication protocols, rewards and recognition programs, organizational calendaring, community group memberships, budget planning, monthly status report collection and compiling, leadership meeting agenda management, and forms/templates.• Provided subject-matter expertise to Customer Care Center Manager to assess call volumes and adjust staffing levels to meet budgetary and service-level requirements.• Collaborated with SharePoint Administrator to design meeting management site to increase self-service functionality for a largely mobile/remote workforce. Acted as content manager.• Conducted quarterly user group sessions to help improve technical skills of office personnel.• Maintained and managed the organization’s donor database for Capital Campaign (Raiser’s Edge).• Conducted detailed prospect research. Show less

• Partnered with financial advisor to provide superior investment services to a base of approximately 300 active clients for a high-performing office.• Provided a stabilizing effect on an established office that had experienced disunity and operated inefficiently. Quickly established standardized practices for managing client account processes and transactions, enabling the financial advisor to handle 50% more appointments per week.• Drove the creation of and adherence to a branch… Show more • Partnered with financial advisor to provide superior investment services to a base of approximately 300 active clients for a high-performing office.• Provided a stabilizing effect on an established office that had experienced disunity and operated inefficiently. Quickly established standardized practices for managing client account processes and transactions, enabling the financial advisor to handle 50% more appointments per week.• Drove the creation of and adherence to a branch action plan that focused on growing relationships with existing clients while opening opportunities to add new ones. Show less

Led a front-line, cross-product and cross-functional information center, staffed by eight customer service representatives and 30 contractors, that handled monthly volume averaging 14,000 calls. Also managed overall business relationship with a mid-size outsourced call center that provided inbound and outbound customer service for up to eleven projects.• Within six months of hire, using capacity planning and historical metrics data, made adjustments that transformed an underperforming… Show more Led a front-line, cross-product and cross-functional information center, staffed by eight customer service representatives and 30 contractors, that handled monthly volume averaging 14,000 calls. Also managed overall business relationship with a mid-size outsourced call center that provided inbound and outbound customer service for up to eleven projects.• Within six months of hire, using capacity planning and historical metrics data, made adjustments that transformed an underperforming team to meet and exceed service metrics.• Increased calls handled by full-time staff by 10%.• Reduced contractor expenses through cost avoidance, coming under budget by 20% in 2008 and 30% (Jan-Sep) for 2009.• Managed call center technology, resources and staff and responded to changing business needs without compromising customer satisfaction and quality. Continuously defined and set the bar for improved results. • Effectively handled employee relations, motivation and work scheduling. Established regular one-on-one mutual feedback sessions with customer service representatives to set clear expectations and monitor development.• Developed standard operating procedures to improve process consistency and accuracy as well as for use in training new representatives and business continuity planning.• Provided direction to supplier resulting in improved training, processes, quality and metrics.• Coordinated and conducted annual business review and quarterly scorecard reviews to gauge contractual obligations and identify successes and opportunities, as well as to plan future direction.• Collaborated with Sourcing department to prepare and implement new project schedules/contracts. • Represented the Women’s Forum diversity network in planning the annual Diversity Symposium, a corporate initiative to improve the practice of inclusive behaviors that help attract and retain diverse talent. Show less

Provided support for a senior-level headquarters leader, and his team, in an expanded role that included Operations, Quality, Technology and Strategy.• Recognized for outstanding achievement through the corporate Navigator Award (2007), given to less than one percent of eligible associates, for setting the standard of teamwork and living the corporate values.• Coordinated periodic global forums for Operations and Quality for 500+ associates across domestic and international sites… Show more Provided support for a senior-level headquarters leader, and his team, in an expanded role that included Operations, Quality, Technology and Strategy.• Recognized for outstanding achievement through the corporate Navigator Award (2007), given to less than one percent of eligible associates, for setting the standard of teamwork and living the corporate values.• Coordinated periodic global forums for Operations and Quality for 500+ associates across domestic and international sites, including managing the planning team meetings, event communications and coordinating logistics, resulting in sharing of best practices across the business.• Assisted the Operations Training Leader with instituting three new team leader training programs by scheduling presenters, editing presentations, materials production, and helping develop a “graduate” network.• Led a cross-business, cross-function team of 16 leaders to revamp the Customer Hero recognition program to align it with the corporate values and awards structure, to drive the goal of differentiating with service, to enhance the visibility of the award and expand the range of the financial award. Show less

• Created automated methods for document management and provided individualized, computer-based training for six Division departments, leading to greater productivity and eliminating the need for additional staff. • Coached and developed administrative support personnel, resulting in greater staff independence and more consistent and professional results.• Developed training programs and corresponding materials for multiple departments, improving program success, significantly reducing… Show more • Created automated methods for document management and provided individualized, computer-based training for six Division departments, leading to greater productivity and eliminating the need for additional staff. • Coached and developed administrative support personnel, resulting in greater staff independence and more consistent and professional results.• Developed training programs and corresponding materials for multiple departments, improving program success, significantly reducing training time and incorporating opportunities for measurable feedback.• Wrote salary projection formulas and produced reports for 16 departments for Division’s annual operations budget process.• Handled special projects, including coordination of three annual charitable golf tournaments, meeting or exceeding objectives within specified time frames and increasing bank’s visibility.• Provided quality administrative support to top management and maintained a high degree of confidentiality during merger periods.• Selected to conduct office technology training sessions for all levels of staff as part of special merger training team.• Designed centralized informational databases, automating employee, human resource and branch data and minimizing time spent collecting, organizing and updating data.• Supervised the Division’s switchboard operator/receptionist and managed coverage of the Division’s front desk, resulting in uninterrupted service and a more secure front office. Show less

Affinity Group Underwriters is a privately-owned managing underwriter offering insurance programs to associations and affinity groups. www.agu.net• Administered Windows NT network for insurance operation, maximizing the availability of shared resources (fileserver, printers, Internet connection) on a small business budget.• Created effective databases and reports for managing key business processes.• Oversaw purchasing/leasing as well as installation and maintenance of network… Show more Affinity Group Underwriters is a privately-owned managing underwriter offering insurance programs to associations and affinity groups. www.agu.net• Administered Windows NT network for insurance operation, maximizing the availability of shared resources (fileserver, printers, Internet connection) on a small business budget.• Created effective databases and reports for managing key business processes.• Oversaw purchasing/leasing as well as installation and maintenance of network, Internet and office equipment resources, consistently staying within budget restrictions and developing skills to provide competent support.• Effectively planned and managed relocation of local area network and office furnishings during office remodeling, resulting in no down time.• Developed, managed and implemented a Year 2000 Readiness Program, with no problematic incidents.Previously held positions: Administrative Assistant, Staff Assistant Show less

• Input accounts payables and receivables• Made collection calls as necessary• Developed weekly revenue projections• Composed and produced most business correspondence• Input payroll• Maintained employee sick and vacation time• Scheduled trainers for client visits• Set up and booked workshops• Wrote and edited software documentation and some sales material• Distribute mail

• Organized administrative office of new adult learning center• Created recordkeeping, bookkeeping and payroll systems using existing “office” software.• Handled payroll for approximately 30 instructors• Prepared and submitted local, state, and federal reports for reimbursement of services, including all pertinent documentation• Overhauled the system for English as a Second Language student records to ensure accuracy and compliance with government standards• Supervised… Show more • Organized administrative office of new adult learning center• Created recordkeeping, bookkeeping and payroll systems using existing “office” software.• Handled payroll for approximately 30 instructors• Prepared and submitted local, state, and federal reports for reimbursement of services, including all pertinent documentation• Overhauled the system for English as a Second Language student records to ensure accuracy and compliance with government standards• Supervised part-time clerical personnel• Maintained calendar of school events• Scheduled rooms and reserved equipment for instructors• Handled all purchasing for the center• Maintained office supply inventory• Co-implemented an outreach program to increase enrollment in ESL & State Legalization Impact Assistance Grant (SLIAG) programs.• Enrolled adult learners into available courses• Maintained student records using state software program• Recorded, transcribed and distributed staff meeting minutes• Developed method to distribute materials for GED on TV program Show less

• Entered purchase orders on mainframe system (Wang)• Maintained vendor database• Typed contracts and correspondence• Handled invoicing problems• Call in purchase orders to expedite• Maintained certificates of insurance• Filed copies of completed purchase orders• Provided mail room and receptionist backup

• Instructed 130+ ninth-grade high school students in earth/space science (5 classes/day)o Two advanced classeso Two standard classeso One learning disabled class• Prepared daily lesson plans, graded papers and projects• Conducted laboratory experiences• Maintained attendance records• Maintained student records• Met with administrators and parents for discipline problems, check-ins and instructional design• Adhered to the Standards of Learning and student… Show more • Instructed 130+ ninth-grade high school students in earth/space science (5 classes/day)o Two advanced classeso Two standard classeso One learning disabled class• Prepared daily lesson plans, graded papers and projects• Conducted laboratory experiences• Maintained attendance records• Maintained student records• Met with administrators and parents for discipline problems, check-ins and instructional design• Adhered to the Standards of Learning and student Individualized Education Programs Show less