Luann White Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

San Antonio, Texas Area

Lead a team of student workers and full-time employees who are tasked with providing excellent customer care to all staff, faculty and students either remotely or in-person. Manage and lead staff through hiring , scheduling, training, evaluating, and mentoring. Responsible for leading major Helpdesk projects that impact both the Helpdesk and the organization as a whole.

San Antonio, Texas Area

Manage Help Desk operations providing the best possible solutions for our customers while simultaneously ensuring timely responses; Coordinate and Train Help Desk and Systems Technicians staff (and Interns); Automate processes wherever possible; Manage IT Projects in cross-functional teams; Project Supervisor of ManageEngine ServceDesk Plus with several associated modules; Oversee the daily operations of Active Directory, SharePoint and Office365.

San Antonio, Texas Area

Coordinates the development and implementation of Information Technology projects and programs; provides direction and manages daily operational activities of the Help Desk and Technician Staff, monitoring tickets and assisting with technical projects; works to raise the profile and efficiency of IT operations through standardization; works closely with decision makers in other teams to identify, recommend, develop, implement and support effective solutions for all aspects of the organization; defines and implements IT policies, procedures and best practices; fosters innovation, project planning, and organizes and recommends the allocation of technology and information resources; manages the deployment, monitoring, maintenance, development, upgrade and support of all IT systems including network, servers (on premise, cloud, virtual and physical), databases, hardware, software, peripherals and office equipment; performs data hardware and software evaluation and installation, database design and implementation, structured testing of security, systems, databases applications, technology platforms; develop and administer policies, standards and procedures related to IT systems; makes recommendations for the improvement and growth of the IT services, infrastructure and projects ; oversees provisions of end-user services, including help desk and technical support services; works with stakeholders to define business and systems requirements for new technology implementations; supervises staff; assists the IT Director in assessing and communicating technical progress across the agency.

U.S. Nationwide

Responsible for installing Caradigm's Vergence 6 Single Sign On (SSO) solution for Tenet Health System hospitals around the country.Project management for remote legacy upgrades to include coordination, scheduling, installation, configuration, training and implementation.Participate in new hiring; train and mentor new and existing team members.Create scripts to automate installation and data warehousing of workstation status information enabling daily reporting.Create and configure new VMs for SSO software. Integrate new users through MS Active Directory synchronization to ensure minimal downtime and future automation saving on local site's resources.Coordinate with numerous vendors (US nationwide & globally) to build customized application interfaces.Work directly with local Application Support Teams to build interfaces for SSO applications. Provide hands-on training and site-specific documentation to local IS departments.

Samaritan Regional Health System, Ashland, Oh

Call Center Management for applications/software/hardware/network issues.Manage, mentor and train Tier I & II Analysts.Root cause analysis for over 1,200 hospital computer systems located within 9 separate office locations.Vendor coordination for pricing, procurement, support and maintenance for both hardware and software needs.Day-to-day operations, updates and maintenance of: IT appliances (Imprivata) and associated software and hardware devices; MS Active Directory (2003/2008); MS Exchange (2003/2010); MS Windows System Update Service (WSUS) server; Sophos Anti-Virus; Wireless Access Points; Cisco Routers/Switches; Virtual Machine servers and clients; etc.Wrote extensive documentation for use through SharePoint, OneNote, Ticketing/Tracking knowledge base and end-user application. Project Manager for Windows XP to Windows 7 upgrades; Successfully met April 2014 deadline through using imaging tools such as Ghost, WinPE and SCCM.Project Manager for departmental end-of-life hardware upgrades and software deployments.Application specialist on various Microsoft Office products as well as hospital EMR (Cerner, AllScript), Sage FAS, web conferencing, Kronos (timekeeping/reporting), McKesson PACS, CareFusion, and Siemens MS4.

Ashland, Oh

Recruited for Project Manager directing the conversion from Siemens Corp. to CareTech Solutions Inc. for overall technical support and management of the hospital technology infrastructure.Coordinated training and transition to new Help Desk provider.Wrote knowledge base documentation for Tier I/Tier II support issues.Supported Cerner EMR across all departments as well as McKesson PACS for Radiology. Independently took on the following tasks: Conducted complete hospital-wide inventory of all computer and computer-related devices and entered into a standard inventory database tool for tracking, Identified and documented all departmental software throughout hospital, Imaged and deployed over 350 new computer systems to support a new hospital EMR system using Ghost, WinPE and SCCM imaging/deployment tools.

Ashland, Ohio

A 'working' Director of IT for a non-profit retirement, assisted living and nursing facility. Duties included, but not limited to, the following:Project Management for evaluation, procurement, and installation for new technologies.System administration on two separate LANs, significant support to include: * 200+ staff members on a Windows Active Directory 2003 domain infrastructure * 100+ residents and resident family members on a second VLAN * Placement, configuration and support for Wireless access points throughout 6 separate locations * 50+ desktop/laptop client machines running Windows XP Pro/Windows 7 * Installing and terminating both fiber and coaxial cables throughout buildings * 5 Windows servers, SonicWall Firewall and VPN appliances, Trend Micro anti-virus, 5 Cisco switches, 3 timekeeper kiosks (KRONOS), Armstrong television channel service* Research, transition and support from local MS Outlook to Google corporate e-mail/calendars* Maintenance, upgrades and support for 9 user database applications (SQL, MySQL)* Company website administrator Hire, mentor, lead and develop IT support analysts.Develop and maintain the Information Technology budget.Conduct and maintain an inventory of all campus IT equipment to include in-use and spares.Maintain 9-1-1 telephone directory database for all campus resident numbers and conduct transmission updates regularly.Day-to-day troubleshooting and support for all computer-related issues and related peripherals.

Ashland, Oh

Support for desktop/server applications, day-to-day maintenance of LAN, WAN and data networks as well as providing Tier II support to a customer base of approximately 600 hospital personnel.System administration on Novell servers, Windows NT/2000 and Windows Active Directory.Desktop support to include:* User accounts and security through MS Active Directory* Configuration and installation of hardware and software to client workstations and printers*Direct support of customers with computer-related issues; resolved approximately 75 – 100 user request tickets per month* User training on various uses of computer applications (both formal classroom and one-on-one)Network support to include:* Server upgrades/maintenance* Lotus Notes database and e-mail system administration* Configuration and maintenance of firewall system for ISP* Hospital EMR’s (AllScripts and Siemens MedSeries4) and Radiology PACS* Configuration and installation of Cisco switches* Administration/Monitoring of HL7 data (SQL database)*Documentation of departmental Standard Operating Procedures (SOP)*Training to other members of the IT Staff

Diego Garcia; Rota, Spain; Washington, Dc; Fort Meade, Md

A wide variety of duties associated with operating telecommunications systems that exist across the global communications spectrum. Advanced networking and information management skills support the movement of huge volumes of data to operating forces ashore and afloat.Specific duties performed include: providing telecommunications support to the fleet (air, surface and shore); information processing using computer terminals observing all applicable security measures; administrative duties, which include maintaining files and updating communications publications via automated methods; controlling and operating communications systems and networks including satellite systems, network servers, patch panels, modems, routers, multiplexers and communications security devices; assuring signal quality and path integrity using test equipment such as protocol analyzers, distortion test sets, spectrum oscilloscopes and state-of-the-art signal analysis equipment.

Bachelor'S Degree, Computer Science

Associate Of Arts (Aa), General Studies