Luara Chinellato Email & Phone Number

Dublin, County Dublin, Ireland

In my current role, I lead a high-performing sales team in a prestigious luxury retail environment, where I have successfully driven sales growth, developed strong client relationships, and ensured operational efficiency. Key achievements include consistently surpassing sales targets and building long-term client loyalty through personalized service.- Managed and developed client relationships, ensuring a deep understanding of customer needs and delivering tailored solutions.- Led a team to achieve sales goals, providing coaching and implementing data-driven strategies.- Streamlined operational processes and used customer data to enhance sales performance.

Dublin, County Dublin, Ireland

- Passionate and results-driven Senior Client Relationship Manager with a proven track record in luxury retail sales and client services. Experienced in cultivating and maintaining relationships with high-net-worth clients, I excel in providing personalized experiences that exceed expectations and drive sales. With a deep understanding of luxury fashion trends and the Saint Laurent brand, I am dedicated to delivering exceptional service while maximizing revenue and fostering long-term client loyalty.- Develop and nurture strong relationships with high-value clients, serving as their primary point of contact for all sales and service inquiries.- Proactively identify opportunities to upsell and cross-sell Saint Laurent products, leveraging a deep understanding of client preferences and purchasing history.- Utilize CRM tools to maintain accurate client profiles and record relevant interactions, ensuring personalized service and effective follow-up.- Collaborate with cross-functional teams to execute client initiatives and drive business results, sharing insights and best practices to enhance the overall client experience.- Serve as a brand ambassador for Saint Laurent, embodying the brand's values and aesthetic in every client interaction and communication.

Dublin, County Dublin, Ireland

- Store training ambassador: responsible for all the trainings provided in store for the whole team as product`s trainings, clientele, new collection, company updates, new joiners team.-Focusing on excellent customer service with a high level of product knowledge, acting as a brand ambassador constantly;- Managing after sales cases, including close follow up of repairs status and timely communication with clients;- Performing daily sales reconciliations and basic admin duties relating to daily operations of the store as opening and closing;- Actively supporting management with key in store processes to ensure standards and policies are compliant, with excellent team work supporting and assisting my colleagues;- Contributing and supporting the back of house operations and processes as stock control, stock organization and inventories;- Assisting with Visual Merchandising acting directly with the VM head in London to provide the store campaigns and launches compliant with the guidelines.

Dublin, Leinster, Ireland

- Providing excellent customer service according to the Company standards on the sales floor, fitting rooms and at the cash point, as well as executing initiatives designed to drive customer satisfaction and meet business targets and goals. - Successfully leading a sales team of 5-6 members, offering guidance and direction to assist with their development and ensure KPIs are being met. - Performing store routines, such as opening and closing of the store, money handling by following all company’s practices and policies. - Working with timekeeping and scheduling systems including approving timesheets. - Promoting visual merchandising presentation and styling with a focus on the details, making sure they are accurate to maximize sales and creating an inspirational shopping experience for the customers. - Daily routines of the store: in the opening times responsible for the team briefing where includes all the news for days, products info and KPI numbers from the day before and doing the plan with the duties for the day. At closing times, tills closure, filling out the daily takings and the sales ledger spreadsheets with the figures of the day, emailing the management team with a brief of the day and KPI numbers.

São Paulo E Região, Brasil

- Worked as a brand ambassador with a strong trademark reputation to achieve priorities in store, with customers as the primary focus, building customer loyalty through active clientele development. - Provided the highest level of service to ensure all customers have an exceptional shopping experience. - Always maintained excellent personal product knowledge to effectively advise and recommend products, campaigns and offers. - Drove sales through utilizing a clientele book, developing long-term relationships, and creating a personal client database, to build brand loyalty. - Demonstrated in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine the needs of business and set business strategy, always following the company’s policies and procedures. - Met or exceeded sales objectives on consistent basis to drive company growth. - Set individual sales goals for sales associates, ensuring goals reflected the business goals where appropriate.

Sorocaba E Região, Brasil

I have improved my knowledge acquired during the course of production engineering working with purchases, reports and specific equipment company.- Constant user of SAP System.- Management of delivery of materials for repair- Responsible for the acquisition of spare parts for corrective and scheduled maintenance- Attending to service providers - Follow up of providers- 5S of departament.- Documents control of preventive and TPM (Total Productive Maintenance)- Active participation in meetings for improvement

Bachelor'S Degree Production Engineering, Production Engineering

Image Consultancy And Fashion Stylist

Visual Merchandising Anual Training