Luay Houri Email & Phone Number

United Arab Emirates

As a head of IT Department for a real estate government organization, I orchestrated the strategic roadmap, successfully initiating key initiatives, including the launch of the inaugural mobile application and E-Services portal. I led pivotal projects such as ERP and CRM reimplementation, along with overseeing the seamless transition to cloud infrastructure. Strengthening organizational efficiency, I established governance frameworks and standardized processes, achieving ISO 9001 certification. Committed to robust security practices, I elevated data protection by attaining ISO 27001 accreditation and implemented a disaster recovery co-location plan. Additionally, I took on extra responsibilities to ensure a comprehensive technological landscape and fostered continuous improvement.

Dubai

Reporting to the CEO, embraced the opportunity to deliver and manage several multi-million-dollars projects of multiple ministries / government entities and Top MNCs in UAE, KSA, India, USA and EU. Effectively communicated and influenced others toward future state solutions and digital transformation, often engaging with C-Level executives to secure buy-in. Deliver bespoke and ready-made applications using latest technologies like MS .Net, PHP, JAVA, Laravel, Flutter, Salesforce, Sharepoint, SAP and Oracle. Accountable for $10M yearly budget and staff of 25 onsite + 120 offshoreKey Roles & Responsibilities- Managing the end-to-end pre-sales process for clients from Request For Proposal (RFP/RFI) responses through tailored product demonstrations and proposals- Gathering requirements from clients on diverse business processes- End-End Project Management Processes following Agile & ITIL principles- Providing technological direction, proposing budgets for programs and projects, purchases and upgrades- Establishing healthy relations with internal & external stakeholders to provide support on various issues- Interviewing, recruiting and Setting a Team and building the Organizational Chart for Omni-Channel & Digital Department (Product owners, SMEs, BAs, PMs, System analysts, Programmers - Back-end, Front-End, Mobile and DBAs- , Tech writers, UI/UX team, QA & Testers, DevOps, IT team)- Assessing training needs of employees; identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members- Formulating KPIs /KRAs/PMS for smooth functioning of processes while ensuring the same in-line with organizational objectives/standards and performance clearly aligned to individual KPIs

United Arab Emirates

Oioon.com is a leading digital stores for selling the most famous Italian Sunglasses, Eyeglasses and contact lenses in the world. It is a simple, secured and powerful platform that offer the best prices and best services like the fast and free delivery service, as well as the 14 days return policy and much more.

Sharjah, United Arab Emirates

Spares4all.com is the one and only digital platform that connects the customers (car owners or garage owners) with the Auto spare part dealers in UAE. The platform offer several services like buy, sell, receive a quote for auto spare parts, in addition to the business directory for all kind of spare part dealers and car service providers.

United Arab Emirates

Reporting to VP - Omni-Channel and awarded as one of "the best employees of 2016" across the entire Majid Al Futtaim group entities, I am proud that I got the chance to participate in building the Omni-Channel & Digital department of Carrefour - Majid Al Futtaim retail starting from the OC setup, budget allocation, resourcing, contracting and ending with the implementation an delivery of www.carrefouruae.com and MyClub mobile application. Key projects / programs/ products :- Carrefour Electronics & e-Grocery webstore "carrefouruae.com" (SAP\ Hybris commerce platform)- Carrefour Mobile App (Multi country and language cross platform App)- Carrefour Market Home-delivery Mobile APP implementation (Carrefour Market Jordan)- Picking, Packing and Delivery Software (WMS)- CRM and SSO- E- Catalog- Customer Feed-back Application- Customer Internet Project (FREE WIFI)- Augmented reality (POC implementation)- Carrefour Loyalty Website (carrefourmyclub.com)- Gift Cards \ ITunes integration- Queue management System- Digital signage project

Dubai, U.A.E

Collaborated with senior executives to develop strategic Technology plans for Merchandising team, Finance, HR, Store users and Supply Chain. Delivered seamless and transparent IT services & support to 300+ Users in 5 Offshore Countries / 30+ remote sitesKey Roles & Responsibilities- Managing an IT support team who is providing the First and Second level IT support for 30 IT managers and 50 IT professionals located in 30 stores / HQ- Branches opening preparation- Attending meetings with IT Heads and Business Heads to discuss on the scope & project delivery timelines- Coordinating with various vendors for the smooth project execution- Establishing healthy relations with internal & external stakeholders to provide support on various issues- Assessing training needs of employees; identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members- Defining IT strategy & execution road map, goals, objectives, and operation procedures- Setting-up, controlling and managing overall IT Budget- Resolving problems related to ERP; developing new systems; eliminating duplicate and manual process- Maintaining highest quality service by establishing and enforcing organization standards (SOPs); participating in audit requirements and ensuring strict compliance to agreed recommendations as per audit scope- Devising long-term strategy and road map for IT Security systems; analyzing potential security threats, exposure, vulnerabilities, and organization policy non-compliance- Annual Maintenance Contracts (AMC) preparation process for IT hardware and software

Saudi Arabia

Key Roles & Responsibilities:- Process re-engineering & Work automation - Budget Control - Staff interviews & Recruitment - Set up the operations KPIs- Branches Opening- POS Configuration- Network Set-up- CCTV and Access control management

Syria

Key Roles & Responsibilities:- System Administrator - Academic system - Computer hardware and software- Installation- Upgrade- Maintenance.