Lubka Jacobs Email & Phone Number

United States

• Wrote and distributed policy-focused writing assignments to County Supervisors Association for elected county, state and federal officials, as well as for popular consumption.
• Assisted in the preparation and planning of events for the Board of Directors, the County Managers Association, and the Legislative Policy Committees.
• Researched, wrote, and edited various internal and external communications, including talking points, press releases, blogs, website content, social media posts, and email blast content.
• Completed substantive research projects that resulted in useful deliverables for both internal consumption and for external circulation.

• Tasked with completing a Popular Annual Financial Report (PAFR) by the end of the fellowship with the assigned organization.
• Used strong writing and interpersonal skills to communicate with co-workers and complete the PAFR.
• Met weekly for virtual hangouts, coworking, and training (skill-building on using Canva, Sheets, Excel, etc.)
• Submitted the final version of PAFR on behalf of the organization to be considered for the Popular Annual Financial Reporting Award Program.*PAFR document created was awarded the 2020 Popular Annual Financial Report.

Tempe, Arizona

• Successfully managed and operated over 10 travel visa programs daily through excellent communication with customers via phone, email, and in person.
• Maintained high levels of customer satisfaction by providing prompt and efficient service and increased efficiency of daily operations by streamlining communication and procedures.
• Led a team of customer service representatives in the U.S., ensuring that they provided the highest level of service to customers.
• Monitored customer service metrics and performances, identified areas for improvement, and implemented strategies to boost customer satisfaction ratings. Monitored program effectiveness and implementation, making.
• Led a team of program managers to drive efficiencies and economies of scale across programs.

Chandler, Arizona

• Successfully processed and submitted physical visa applications for hundreds of customers to five embassies on behalf of clients, while providing support throughout the process.
• In a typical month, processed and submitted an average of 200 physical visa applications to five embassies on behalf of clients, while providing support throughout the process.
• Led the development of new programs and updates to current programs and visa schemes for the United Kingdom branch, in alignment with organizational goals and objectives.
• Managed customer relations and provided excellent customer service by ensuring that all questions or concerns regarding visa applications were answered in a timely and professional manner.

Chandler, Arizona

• Advised students and young adults about the application status ensuring they accurately completed their applications for approval.
• Oversaw sales calls about the programs and took various payments over the phone.
• Provided customer service support to hundreds of clients on a daily basis over the phone.
• Provided support to the Program Coordinator by reviewing visa applications that were to be submitted to various embassies.

Phoenix, Arizona Area

• Maintained staff spreadsheets that were used for various events and fundraising events.
• Managed and staffed local fundraisers and other events as was needed to support the campaign.
• Oversaw volunteers during scheduled times as they completed tasks for the campaign.
• Spoke with political donors to verify information on file with the campaign.

• Welcomed customers into the store, placed food orders, and collected payment on a daily basis.
• Assisted with sandwich making during rush hours.
• Trained new employees as was applicable.

Cvmbs College

• Handled sensitive documents for filing purposes
• Organized the office and greeted visitors
• Contacted new staff and employees with welcome information
• Assisted with preparing for events, including ordering catering, assembling goodie bags, and compiling event folders.

Veterinary Teaching Hospital

• Handled sensitive documents for filing purposes
• Organized the office and greeted visitors
• Assisted on team projects
• Mail sorting and supply ordering

Masters, Public Administration

Activities and Societies: ICMA ASU Student Chapter and Government Finance Officers Association (GFOA)

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Pi Sigma Alpha, Sigma Alpha Lambda, CSU Marching Band, CSU College of Liberal Arts Student Ambassador Minor in.

Bachelor’S Degree, Communication And Media Studies

Activities and Societies: Sigma Alpha Lambda, CSU Marching Band, CSU College of Liberal Arts Student Ambassador Minor in Business

Study Abroad, Business & Czech Language

Through my university (CSU) and their partnership with Vysoká škola ekonomická v Praze (VŠE) I was able to study under VŠE's Central and.