• Maintaining the databases, generate reports, check emails, and send prompt replies for the action to be taken in a timely manner.• Responsible for managing and supervising people, and ability to act as a liaison between Carriers and other departments.• Analysis and reporting of the tasks. • Arrange the meeting and follow up with the delivery company.• Coordinating and communicate work, Supervise and extract output from various department employees in the organisation.• Supporting other teams with various administrative tasks• Monitor office supplies inventory and place orders.

To ensure that customer-service representatives are interacting with clients in ways that serve a business’s best interests, quality-assurance analysts often monitor phone calls to measure performance and help implement the business’s strategic objectives.

Serves customers by providing product and service information; resolving product and service problems.•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutions•Contributes to team effort by accomplishing related results as needed.Customer Service Representative Skills: Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening Skills, Phone etiquette, Resolving Conflict, Analyzing Information.