• Production Planning: • Process Improvement:1. Sales Procedures: continuous investigation on sales procedures, create improvement ideas, solve problems related to sales with other departments, simplify procedures related to sales.2. Purchasing Procedures: continuous investigation on problems from purchasing department that causes delay in materials arrival on-time. Agree on preventive actions as needed.3. Logistics Procedures: continuous improvement on logistics procedures. Solve problems related to logistics (shipping, packing, invoicing)• ERP System: 1. Build work flows for certain departments. To be reflected on ERP system.2. Simplify and improve work flows to be more flexible and easy for implementation.3. Identify users and organizational structures for their departments; to be linked in ERP system.4. Follow implementation with IT department and solve any issues appear before and during building and implementation. Update work flows accordingly.• CRM: 1. Create CRM general map that links between marketing, sales and after-sales departments. 2. Make detailed workflows for those departments. And show relations between them.3. Identify users and organizational structures for their departments; to be linked in CRM system.4. Follow implementation with IT department and solve any issues appear before and during building and implementation. Update work flows accordingly.• Occupational Health and Safety:1. Investigate work injuries, find root causes and set corrective actions.2. Make monthly analysis of work injuries.3. Make annual and semiannual analysis with presentation to plant managers to discuss the progress of work injuries and set needed recommendations.4. Set yearly objectives related to safety and work injuries, set action plan and follow implementation with all concerned departments.5. Study safety equipment and improve them based on employee work.6. Create risk assessment for all production plants and update it continuously.

- Recieve purchase orders from customers from sales department, check the availability of required items in stock, and then specify what and how much to order.- Look for 3 price offers as a minimum and choose the best one after negotiating to take the lowest price and best delivery time.- Follow up with suppliers to insure on-time delivery.- Follow up with storekeeper and logistics daily to update the status of current orders.- Coordinate daily with Procurements manager to check the stock and insure we have the minmum quantity of each item (the safety stock), this is done by forecasting methods. and then place orders for needed items.- Evaluate suppliers periodically and discuss the results with them, and then, update the list of approved suppliers.- Review pending orders quartely and follow up with suppliers to finish invoicing.

Responsible for ISO certification, internal audit, process control and documentation control.Responsible for HR department. Recruitment, Training and Performance evaluation Processes.

• Review and update the quality management system in coordination with the departments.• Do the internal auditing procedure periodically, analyze the results, and apply the corrective actions.• Review and update company policies as needed.• Responsible for quality certification like ISO & KAA.• Create and apply company performance measurements (Balanced Score Card), analyze the results, suggest the action plan, and follow up its application.• Follow up employees’ evaluation process by analyzing the results, insure its accuracy, and adjust the evaluation criteria and method.

• Review and update company policies.• Review and update job descriptions.• Prepare process maps and forms for departments processes especially HR department, in accordance with ISO requirements

1. HR department• Prepare job descriptions.• Study and apply the simulation process for many departments.2. Cargo department/ RJ airport• Create the process charts for all cargo departments• Do a manpower study in order to specify the minimum number of manpower required