Lubna Aslam Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

As a Peer Support Manager, I have 4+ years of experience in operational leadership, program management, complex projects, and building partnerships. I have managed a team of 8 direct reports and 150+ indirect reports across Ontario and supervised a provincial team in 6 locations, delivering exceptional client services with a 96% satisfaction rate. My ability to build successful relationships, manage complex projects, and lead virtual teams have resulted in a 30% increase in program partnerships… Show more As a Peer Support Manager, I have 4+ years of experience in operational leadership, program management, complex projects, and building partnerships. I have managed a team of 8 direct reports and 150+ indirect reports across Ontario and supervised a provincial team in 6 locations, delivering exceptional client services with a 96% satisfaction rate. My ability to build successful relationships, manage complex projects, and lead virtual teams have resulted in a 30% increase in program partnerships and collaborations. I am skilled in identifying trends and opportunities in the client care continuum and leading my team through minor and major changes, resulting in a 20% increase in agility and adaptability. I developed the Family Support program in consultation with the family member advisory group, which assists persons with spinal cord injuries and their family members through the continuum of care.I also co-chair the organizational Equity, Diversity, Belonging, and Inclusion (EDBI) Taskforce. As an experienced EDI expert, I have a proven track record of designing and implementing successful policies and frameworks to support EDI initiatives. I collaborated with equity-seeking groups to plan and deliver equity, inclusion, and mental health programs and training, resulting in the drafting of an organizational training philosophy and annual training calendar. Additionally, I worked on the design and development of a strategic 5-year roadmap aligned with the organization's IDEA vision, which led to a 30% increase in the recruitment of underrepresented groups through effective leadership. I led the EDBI Taskforce, resulting in a 25% increase in employee engagement and the successful execution of 10+ inclusion initiatives. My expertise in tracking and reporting on key data reflecting gaps and opportunities in IDEA policies, programs, and processes allowed me to Show less

Toronto, Canada Area

As a dedicated employment counselor, I provided career guidance and support to hundreds of persons with disabilities. My approach involves actively listening to clients' needs, assessing their skills, assisting with goal setting, creating career plans, and following up to track their progress in the database. I take pride in receiving positive feedback from both clients and employers for my commitment to helping clients achieve their career aspirations. In my role, I have displayed strong… Show more As a dedicated employment counselor, I provided career guidance and support to hundreds of persons with disabilities. My approach involves actively listening to clients' needs, assessing their skills, assisting with goal setting, creating career plans, and following up to track their progress in the database. I take pride in receiving positive feedback from both clients and employers for my commitment to helping clients achieve their career aspirations. In my role, I have displayed strong problem-solving, attention to detail, and analytical skills. Managing multiple clients and stakeholder requests, I prioritize workload based on urgency while also appreciating the unique characteristics of each request. I understand the importance of delivering timely and efficient support while maintaining a high level of accuracy and professionalism. Through my efforts, I have successfully placed a large portion of my clients in gainful employment, exceeding the organization's target placement rate. My dedication to continuous improvement has As a result of my achievements, I was recognized as a top-performing employment counselor for three consecutive quarters. Show less

Toronto, Canada Area

• Outstanding lead generation via cold calling, emails and active follow-up exceeding the set targets by 230 %.• Motivated by personal initiatives developed 7 new calling lists registering 1000+ new potential employers in the GTA using online resources, social media and research • Supported Employment Counselors in updating and maintaining meticulous client file management of approx. 200 files• Responsible in organizing 6 Employer Information Sessions in the year, emailing clients,… Show more • Outstanding lead generation via cold calling, emails and active follow-up exceeding the set targets by 230 %.• Motivated by personal initiatives developed 7 new calling lists registering 1000+ new potential employers in the GTA using online resources, social media and research • Supported Employment Counselors in updating and maintaining meticulous client file management of approx. 200 files• Responsible in organizing 6 Employer Information Sessions in the year, emailing clients, booking rooms, ordering catering, conducting research, time management and arranging IT support.• Consistently, accurately tracked and monitored monthly statistics and diligent note keeping ensuring active follow-up.• Adept understanding of Employment Resource Center procedures, provided relief coverage of Employment Resource Center and Reception as needed.• Lead point of contact for booking and scheduling volunteer and client meetings for Tax Clinics, Legal Clinics and Computer Classes. • Strong knowledge of Spinal Cord Injuries and relevant employment issues, co facilitated Disability Etiquette workshops and presented a talk at AMCTO. • Driven, accommodating, and enthusiastic administrative support provided in flexible, comprehensive and time sensitive manner • Increased the reach of SCI Ontario Employment Services department by representing the organization at the City of Toronto organized Partnership to Advance Youth Employment Event and the ODEN Conference• Trained on Ontario Human Rights Code, Disability Awareness, Social Media for Non Profits, LinkedIn and AODA • Conducted monthly feedback survey telephone calls as procedural with Employment Ontario policy Show less

Toronto, On

• Provided client specific service, assessing their needs and handling client concerns effectively• Listened attentively to customer’s needs, asks effective probing questions and thereby insuring customer satisfaction• Established personal connections with customers to better understand their needs, successfully secured repeat clients• Results oriented individual continually meets and exceeds client expectations

Constructive Counselling, Vocational Rehabilitation Counseling/Counselor

Bachelor Of Applied Science (B.A.Sc.), Mathematics And Statistics