Lubna Saghir Email and Phone Number
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π With over 15 years of dynamic experience, I am a dedicated professional skilled in orchestrating business development strategies and enhancing customer experiences. My journey has been a continuous quest for operational excellence, service innovation and New Business Development.π Passion for Customer Satisfaction: As a Customer Experience Manager, I've transformed sales strategies, leading to an impressive $7.1 million annual revenue increase. My commitment to operational excellence has resulted in a seamless and customer-centric journey, driving satisfaction levels beyond expectations. Leading a high-performing team of 15, I've streamlined processes to foster growth and achieve remarkable outcomes that has lead to Business-to-Business (B2B) collaborations. π Strategic Business Development: With Product Development and a strong foundation as a Business Development Manager, I've guided cross-functional teams to exceed targets and fostered growth within the automotive landscape. By harnessing market insights and collaborating with executive teams, I've contributed to revenue generation while mentoring team members to elevate their skills and potential.π Data-Driven Solutions: Serving as a Database Administrator, I've leveraged emerging technologies to optimize data reporting, visualization, and automation. My proficiency in utilizing CRMs and software as a service has enabled streamlined operations and empowered data-backed decision-making.π Education & Expertise: Keeping academic journey includes a degree in Business Administration with a major in Materials Operation Management from Algonquin College. My skills span from CRM mastery (OCMUSA Sales, Smart Dealer Sales, XTime, Service) to accounting (Simply Accounting, Paychex, Reynolds & Reynolds, ERA Link32 & PTB). Proficient in Microsoft Suite, I've also honed programming skills in C/C++, JavaScript, HTML, and Pearl.π Management & Development: My strategic acumen extends to operations management, strategic planning, Sales Operations and staff leadership. I've completed comprehensive courses at Toyota and Lexus University, equipping me with top-tier management skills and a commitment to continuous improvement.π Courses: To enhance my expertise, I've undergone transformative courses such as Automotive Profit Builders, reinforcing a systematic approach for ongoing development in sales, service, and management.If you're seeking a results-driven professional who combines strategic insights with operational finesse, let's connect, I'm passionate about delivering value in every endeavour
S. Dilawri Automotive Group Inc.
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Customer Care Center ManagerS. Dilawri Automotive Group Inc. Jan 2024 - PresentOttawa, Ontario, Canada
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Customer Experience ManagerTony Graham Automotive Group Apr 2016 - Jul 2023Ottawa, Ontario, CanadaStrategic Planning & Execution:In my role, I consistently supported ongoing business planning, financial budgeting, and reporting, leading to a 15% improvement in budget accuracy and alignment. I actively contributed to the development of a robust performance tracking framework, resulting in a 20% reduction in reporting turnaround time. Managing a portfolio of strategic initiatives within the Individual Markets segment, I collaborated closely with senior leadership to ensure the delivery and successful implementation of these initiatives, resulting in a 25% increase in on-time project completion.Individual Markets Leadership Team Excellence:My responsibilities was ensuring the seamless operation. This involved meticulously handling agendas, materials, and preparations for various critical gatherings, including Pre-board, Quarterly Business Review, Board Meetings, and Staff Meetings. By implementing streamlined processes, I achieved a 30% reduction in meeting preparation time. Working in tandem with the Individual Markets Communications team, I also played a key role in planning employee communication strategies and disseminating essential messages. This led to a 40% improvement in employee engagement scores related to communication.Research & Development of Business Alternatives:My role extended to supporting confidential industry and internal opportunity evaluations, emphasizing future business evolution. Through rigorous market, competitor, and consumer research, I contributed to a 15% increase in successful identification of strategic growth opportunities. Additionally, in assisting with the evaluation of new opportunities, I played a crucial role in enhancing the accuracy of opportunity assessment by 20%. This was further reinforced by my contribution to the development of vision, value proposition, and organizational structure required to operationalize new strategies effectively, leading to a 25% improvement in strategy implementation success rates. -
Business Development ManagerTony Graham Automotive Group Mar 2010 - Aug 2017Ottawa, Canada AreaMarket Insights and Strategic Sales Growth:Conducting comprehensive market research to assess the risk and market potential of prospective products and features.Developing sales strategies meticulously designed to fuel growth, surpass commitments, and drive business triumph.Sales Analysis for Strategic Insights:Delving deep into sales volume data and industry trends to extract insights that inform optimal market penetration strategies and enhance consumer engagement.Customer-Centric Strategy and Relationship Management:Leveraging data-driven insights and diverse resources to shape strategic direction within competitive market segments.Taking charge of customer interactions and ensuring seamless alignment of cross-functional teams toward strategic commercial goals.Nurturing and cultivating relationships with key customers and partners, identifying collaborative avenues to extend market reach.Identifying emerging market trends and customer behavior patterns to seize new business opportunities.Supplying pertinent information to appropriate stakeholders for informed decision-making.Overseeing competitive analysis, devising effective strategies and tactics.Measuring the effectiveness of the marketing department and driving continuous improvements.Strategic Selling and Account Excellence:Executing a robust customer retention strategy to maintain consistent customer engagement and satisfaction.Playing a pivotal role in the seamless integration of additional operations for enhanced efficiency.Execution Excellence and Business Growth:Utilizing market intelligence as a compass for strategic decisions, driving the enhancement of existing solutions and the development of innovative data analytics offerings.Industry Mastery and Dynamic Presentations:Keeping a keen eye on evolving industry trends, perpetually expanding knowledge, and becoming an authority in comprehensive products, services, and industry dynamics.
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Database AdministratorTony Graham Automotive Group Jul 2003 - Mar 2010Ottawa, Canada AreaSales Reporting and Technical Support;I created reports, on car sales statistics every week, month and year. These reports provided insights for making decisions.I also provided support. Conducted training sessions for managers, salespeople and receptionists. My role was to ensure that they were proficient in using the tools and systems related to sales.Enhancing Sales Performance;To improve sales techniques and customer interactions I carefully listened to recorded sales calls. This allowed me to identify areas where we could make improvements.Documentation and Training;One of my responsibilities was maintaining a documentation system for database configurations, procedures and best practices. This ensured that we had an organized knowledge repository that everyone could access.Additionally I conducted training sessions to onboard team members and application developers. These sessions equipped them with the knowledge, about database usage and industry best practices.Industry Insights and Innovation;I made sure to stay updated with the industry trends and best practices. This helped us generate ideas that contributed to our development process.
Lubna Saghir Skills
Lubna Saghir Education Details
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Materials Operations Management
Frequently Asked Questions about Lubna Saghir
What company does Lubna Saghir work for?
Lubna Saghir works for S. Dilawri Automotive Group Inc.
What is Lubna Saghir's role at the current company?
Lubna Saghir's current role is Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |ππ‘π.
What is Lubna Saghir's email address?
Lubna Saghir's email address is ls****@****ham.com
What schools did Lubna Saghir attend?
Lubna Saghir attended Algonquin College Of Applied Arts And Technology.
What skills is Lubna Saghir known for?
Lubna Saghir has skills like Public Relations, Reynolds And Reynolds, Customer Retention, Microsoft Office, Perl Script, Call Center, Lead Management, Database Administration, Statistics, Sales Management, Event Management, Customer Service.
Who are Lubna Saghir's colleagues?
Lubna Saghir's colleagues are Mouhamed Sabra, Ralph Haddad, Ryan Roberge, Yogeshwar Pamma, Christoph Haddad, Freddy Domingo, Sunny C..
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