Lubna Saghir
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Lubna Saghir Email & Phone Number

Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |πŸ”†πŸ’‘πŸ” at S. Dilawri Automotive Group Inc.
Location: Ottawa, Ontario, Canada 4 work roles 1 school
1 work email found @tonygraham.com LinkedIn matched
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Role
Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |πŸ”†πŸ’‘πŸ”
Location
Ottawa, Ontario, Canada
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Lubna Saghir is listed as Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |πŸ”†πŸ’‘πŸ” at S. Dilawri Automotive Group Inc., a with 79 employees, based in Ottawa, Ontario, Canada. AeroLeads shows a work email signal at tonygraham.com and a matched LinkedIn profile for Lubna Saghir.

Lubna Saghir previously worked as Customer Care Center Manager at S. Dilawri Automotive Group Inc. and Customer Experience Manager at Tony Graham Automotive Group. Lubna Saghir holds Business Administration, Materials Operations Management from Algonquin College Of Applied Arts And Technology.

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{first_initial}{last}@tonygraham.com
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Profile bio

About Lubna Saghir

πŸš€ With over 15 years of dynamic experience, I am a dedicated professional skilled in orchestrating business development strategies and enhancing customer experiences. My journey has been a continuous quest for operational excellence, service innovation and New Business Development.πŸ”‘ Passion for Customer Satisfaction: As a Customer Experience Manager, I've transformed sales strategies, leading to an impressive $7.1 million annual revenue increase. My commitment to operational excellence has resulted in a seamless and customer-centric journey, driving satisfaction levels beyond expectations. Leading a high-performing team of 15, I've streamlined processes to foster growth and achieve remarkable outcomes that has lead to Business-to-Business (B2B) collaborations. πŸ“ˆ Strategic Business Development: With Product Development and a strong foundation as a Business Development Manager, I've guided cross-functional teams to exceed targets and fostered growth within the automotive landscape. By harnessing market insights and collaborating with executive teams, I've contributed to revenue generation while mentoring team members to elevate their skills and potential.πŸ“Š Data-Driven Solutions: Serving as a Database Administrator, I've leveraged emerging technologies to optimize data reporting, visualization, and automation. My proficiency in utilizing CRMs and software as a service has enabled streamlined operations and empowered data-backed decision-making.πŸŽ“ Education & Expertise: Keeping academic journey includes a degree in Business Administration with a major in Materials Operation Management from Algonquin College. My skills span from CRM mastery (OCMUSA Sales, Smart Dealer Sales, XTime, Service) to accounting (Simply Accounting, Paychex, Reynolds & Reynolds, ERA Link32 & PTB). Proficient in Microsoft Suite, I've also honed programming skills in C/C++, JavaScript, HTML, and Pearl.🌟 Management & Development: My strategic acumen extends to operations management, strategic planning, Sales Operations and staff leadership. I've completed comprehensive courses at Toyota and Lexus University, equipping me with top-tier management skills and a commitment to continuous improvement.πŸ“š Courses: To enhance my expertise, I've undergone transformative courses such as Automotive Profit Builders, reinforcing a systematic approach for ongoing development in sales, service, and management.If you're seeking a results-driven professional who combines strategic insights with operational finesse, let's connect, I'm passionate about delivering value in every endeavour

Listed skills include Public Relations, Reynolds And Reynolds, Customer Retention, Microsoft Office, and 38 others.

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S. Dilawri Automotive Group Inc.
S. Dilawri Automotive Group Inc.
Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |πŸ”†πŸ’‘πŸ”
ottawa, ontario, canada
Employees
79
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4 roles

Lubna Saghir work experience

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Customer Experience Manager

Ottawa, Ontario, Canada

Strategic Planning & Execution:In my role, I consistently supported ongoing business planning, financial budgeting, and reporting, leading to a 15% improvement in budget accuracy and alignment. I actively contributed to the development of a robust performance tracking framework, resulting in a 20% reduction in reporting turnaround time. Managing a portfolio of strategic initiatives within the Individual Markets segment, I collaborated closely with senior leadership to ensure the delivery and successful implementation of these initiatives, resulting in a 25% increase in on-time project completion.Individual Markets Leadership Team Excellence:My responsibilities was ensuring the seamless operation. This involved meticulously handling agendas, materials, and preparations for various critical gatherings, including Pre-board, Quarterly Business Review, Board Meetings, and Staff Meetings. By implementing streamlined processes, I achieved a 30% reduction in meeting preparation time. Working in tandem with the Individual Markets Communications team, I also played a key role in planning employee communication strategies and disseminating essential messages. This led to a 40% improvement in employee engagement scores related to communication.Research & Development of Business Alternatives:My role extended to supporting confidential industry and internal opportunity evaluations, emphasizing future business evolution. Through rigorous market, competitor, and consumer research, I contributed to a 15% increase in successful identification of strategic growth opportunities. Additionally, in assisting with the evaluation of new opportunities, I played a crucial role in enhancing the accuracy of opportunity assessment by 20%. This was further reinforced by my contribution to the development of vision, value proposition, and organizational structure required to operationalize new strategies effectively, leading to a 25% improvement in strategy implementation success rates.

Apr 2016 - Jul 2023

Business Development Manager

Tony Graham Automotive Group

Ottawa, Canada Area

Market Insights and Strategic Sales Growth:Conducting comprehensive market research to assess the risk and market potential of prospective products and features.Developing sales strategies meticulously designed to fuel growth, surpass commitments, and drive business triumph.Sales Analysis for Strategic Insights:Delving deep into sales volume data and industry trends to extract insights that inform optimal market penetration strategies and enhance consumer engagement.Customer-Centric Strategy and Relationship Management:Leveraging data-driven insights and diverse resources to shape strategic direction within competitive market segments.Taking charge of customer interactions and ensuring seamless alignment of cross-functional teams toward strategic commercial goals.Nurturing and cultivating relationships with key customers and partners, identifying collaborative avenues to extend market reach.Identifying emerging market trends and customer behavior patterns to seize new business opportunities.Supplying pertinent information to appropriate stakeholders for informed decision-making.Overseeing competitive analysis, devising effective strategies and tactics.Measuring the effectiveness of the marketing department and driving continuous improvements.Strategic Selling and Account Excellence:Executing a robust customer retention strategy to maintain consistent customer engagement and satisfaction.Playing a pivotal role in the seamless integration of additional operations for enhanced efficiency.Execution Excellence and Business Growth:Utilizing market intelligence as a compass for strategic decisions, driving the enhancement of existing solutions and the development of innovative data analytics offerings.Industry Mastery and Dynamic Presentations:Keeping a keen eye on evolving industry trends, perpetually expanding knowledge, and becoming an authority in comprehensive products, services, and industry dynamics.

Mar 2010 - Aug 2017

Database Administrator

Tony Graham Automotive Group

Ottawa, Canada Area

Sales Reporting and Technical Support;I created reports, on car sales statistics every week, month and year. These reports provided insights for making decisions.I also provided support. Conducted training sessions for managers, salespeople and receptionists. My role was to ensure that they were proficient in using the tools and systems related to sales.Enhancing Sales Performance;To improve sales techniques and customer interactions I carefully listened to recorded sales calls. This allowed me to identify areas where we could make improvements.Documentation and Training;One of my responsibilities was maintaining a documentation system for database configurations, procedures and best practices. This ensured that we had an organized knowledge repository that everyone could access.Additionally I conducted training sessions to onboard team members and application developers. These sessions equipped them with the knowledge, about database usage and industry best practices.Industry Insights and Innovation;I made sure to stay updated with the industry trends and best practices. This helped us generate ideas that contributed to our development process.

Jul 2003 - Mar 2010
Team & coworkers

Colleagues at S. Dilawri Automotive Group Inc.

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1 education record

Lubna Saghir education

FAQ

Frequently asked questions about Lubna Saghir

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What company does Lubna Saghir work for?

Lubna Saghir works for S. Dilawri Automotive Group Inc..

What is Lubna Saghir's role at S. Dilawri Automotive Group Inc.?

Lubna Saghir is listed as Accomplished Brand Leader | Fuelled by 19 years of adept leadership in Business Development | Customer Experience | A catalyst for transformative growth | Propelling customer-centric evolution |πŸ”†πŸ’‘πŸ” at S. Dilawri Automotive Group Inc..

What is Lubna Saghir's email address?

AeroLeads has found 1 work email signal at @tonygraham.com for Lubna Saghir at S. Dilawri Automotive Group Inc..

Where is Lubna Saghir based?

Lubna Saghir is based in Ottawa, Ontario, Canada while working with S. Dilawri Automotive Group Inc..

What companies has Lubna Saghir worked for?

Lubna Saghir has worked for S. Dilawri Automotive Group Inc. and Tony Graham Automotive Group.

Who are Lubna Saghir's colleagues at S. Dilawri Automotive Group Inc.?

Lubna Saghir's colleagues at S. Dilawri Automotive Group Inc. include Aidan Brown, Christoph Haddad, Angela Mcnaughton, Kent Hahn, and Andre Nue.

How can I contact Lubna Saghir?

You can use AeroLeads to view verified contact signals for Lubna Saghir at S. Dilawri Automotive Group Inc., including work email, phone, and LinkedIn data when available.

What schools did Lubna Saghir attend?

Lubna Saghir holds Business Administration, Materials Operations Management from Algonquin College Of Applied Arts And Technology.

What skills is Lubna Saghir known for?

Lubna Saghir is listed with skills including Public Relations, Reynolds And Reynolds, Customer Retention, Microsoft Office, Perl Script, Call Center, Lead Management, and Database Administration.

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