Lucas Andrade Email & Phone Number

Lisboa

Main roles and experiences:- Software deployment and desktop management over SCCM and MEM (Microsoft Endpoint Manager)- Document software deployments, making it accessible to the whole department- Receive/log support requests on both hardware an software applications for over 600 end-users across EMEA, UK and APAC offices.- Troubleshoot desktop and system problems, diagnose and solve hardware/software incidents/problems- Troubleshoot, follow up and resolve network issues- Follow incident and problem management processes- Log and update incidents and requests in the Service Desk tool- Contribution to the Service Desk Knowledge Base- Liaise with external 3rd parties to purchase software and hardware- Install, maintain and support applications using the corporate standard build process- Ensure hardware componets [graphics, processors] drivers are up-to-date- Administer Active Directory - New Accounts, Permissions/Group Creation- Provide Video Conferencing support- Regular visits to remote site for support and maintenance

Lisboa E Região, Portugal

24/7 GLOBAL CUSTOMER CARE TECHNICAL SUPPORTER - CRM [Customer Relationship Management]- Cross-selling/Up-selling- Active contribution to the Support Processes & Procedures Policy- Report directly to NOC [Network Operations Center]- Incident management- Netowrk monitoring- Reporting

Lisbon International Airport

GROUND ASSISTANCE AREA MANAGER- Daily Operational report to Station Manager- Operational Supervision- Active contribution for operational improvements, dynamics and methods- Staff selection, training and evaluation- Team monthly schedule elaboration==================================================GROUND ASSISTANCE TEAM LEADER- Operational Management on the field- Task assignment in real time- Report directly to Area Manager

Comunicação Social, Publicidade

Técnico Em Contabilidade, Contabilidade

A+ Certification, Information Technology