- Manage the customer service team- Respond to customer inquiries by email, web, phone and fax- Process order entry, make adjustments and follow-up- Communicate and inform customers of any changes related to orders, products and others- Solve problems related to products, orders, deadlines and deliveries- Collaborate with sales representatives, credit, shipping and purchasing department- Assist and inform customers who come to the branch- Perform various administrative tasks

Respond to the Canadian and American customer's requests received via phone, email and fax- Enter all orders and coordinate with production department- Resolve problems related to product, pricing, deliveries deadlines and damages- Produce commercial invoices and NAFTA documents - Buying - Generate purchase orders to suppliers, do the follow-up and complete the receiving- Liaise with the sales, production and shipping departments

- Respond to the Canadian and American requests received via phone and email - Enter all orders and process all invoices, returns, credits and adjustments- Resolve problems related to products, orders, deliveries and deadlines- Produce reports - sales, inventory, products, etc.- Generate purchase orders to the suppliers and complete the receiving- Liaise with the sales representative, credit and shipping departments

- Respond to the Quebec requests received via phone, email and fax- Provide the technical information accordingly to the projects and generate a quotation - Enter all orders, monitor and transmit the information to the head office- Resolve problems related to products, orders, deliveries and deadlines- Work closely with the sales representative, the suppliers and the head office in Toronto- Investigate for new customers - Organize the various collections (showroom)

- Respond to the Canadian and American requests received via phone, email and fax- Record all orders and handle invoices and returns- Ensure an excellent service as for repeats, sales suggestions and negotiations- Resolve problems related to products, invoices, orders, deadlines and deliveries- Follow-up regarding price changes, styles substitutions / cancellations- Liaise with the sales representative, credit and shipping departments

- Respond to the Canadian and American requests received via phone, email and fax- Record all orders and handle invoices and returns- Ensure an excellent service as for repeats, sales suggestions and negotiations- Resolve problems related to products, invoices, orders, deadlines and deliveries- Follow-up regarding price changes, styles substitutions / cancellations- Liaise with the sales representative, credit and shipping departments- Organize the collections the showroom

- Hire, train, lead and motivate the sales team- Ensure an exceptional customer service - Plan and assign tasks and responsibilities to each sales associate- Inform employees of the sales targets, promotions and current events- Assure the accurate marketing and visual presentation methods- Establish employee schedules- Manage the inventory and organize the back store

- Hire, train, lead and motivate the sales team- Ensure an exceptional customer service and sales performance of each departments- Delegate and assign tasks and responsibilities- Inform associates about the promotions and events- Assure an effective merchandising for each collection and section- Establish employee schedules- Manage the inventory