Who am I? Satisfied for several years as a technico-functional project manager in management, industrial computing and multimedia, I was able to evolve in different structures in terms of workforce size and sector of activity.Today, I am certified ServiceNow System Administrator and ITIL Foundation in IT Service Management. I am specialized in Advanced System Administration and Scripting. My short-term ambition is to become a technical expert on the ServiceNow offering.I am dedicated to customer satisfaction. I propose solutions tailored to customer needs and promotes continuous improvement through the use of Agile methodologies and compliance with ITIL recommendations.My skills in implementing and customizing the ITSM ServiceNow tool:TECHNICS• Snow Platform: Administration - User Interface Design - Data Management - Workflow - Scripting• ITSM: Asset & CI - Incident, Problem & Change - Service Catalog - Service Level• SEM: Request - Field Service - Customer Service - Planned Maintenance - Human Ressources• JavaScript, AngularJs & Html.5/Css.3METHODOLOGY and TOOLS• Advice PO - Workshop animation• Deliverables writing: FS/TS - Implementation & POC - Testing• Training - Technological watch & Skill improvement.