Luc Hengst Email & Phone Number

Over the last 20 years I have helped organisations with optimizing their business and transforming the way they do business. The effective implementation and use of technology is key to keep pace with the increasing digitization; however changing the way people and processes work is essential to achieve the real change and unlock the value potential of technology. I have initiated, managed and implemented change throughout the entire value chain of organizations. Improving customer interaction often goes hand in hand with changes in operations, i.e. the ability to deliver on the promise and exceed customer expectations. I am helping organisations in the selection, business alignment and implementation of technology with capabilities like business process management, omni-channel customer interaction, dynamic case management, real time analytics and decisioning. These types of technology will have an increasingly impact on the performance of organisations.

Listed skills include Business Process Improvement, Management Consulting, Change Management, Financial Services, and 14 others.