Luc Wickes Email & Phone Number

Norfolk, England, United Kingdom

• Collaboration and Networking: Strong ability to collaborate with internal and external stakeholders, such as law enforcement agencies, social services, and community organizations, to ensure a coordinated approach to.
• Policy Development: Experienced in developing and implementing comprehensive safeguarding policies and procedures to support both survivors and staff, fostering a safe workplace.
• Training and Education: Developed guidance’s for staff members across the local authority to ensure that they have the knowledge and confidence to report and manage cases of domestic abuse. Promoting awareness.
• Risk Assessment: Proficient in conducting thorough risk assessments to identify potential threats and vulnerabilities within cases of domestic abuse and providing guidance to local authority departments.
• Incident Response: Well-versed in responding to safeguarding incidents promptly and effectively. Experienced in coordinating and leading incident response teams, managing investigations, and implementing corrective.
• Crisis Management: Proficient in managing crisis situations calmly and effectively, making timely decisions and taking appropriate actions to ensure the safety and well-being of individuals; arranging immediate.

• Ensured adherence to regulations and compliance by documenting and writing detailed reports on interactions with patients and hospitals. Managed and completed detailed cases on reported incidents, escalating issues.
• Provided technical support remotely for medical products by identifying faults and distinguishing between product issues and user errors. Ensured procedures were followed and clearly understood by customers, explaining.
• Reviewed and analysed tickets from both patients and hospitals, understanding the provided information to accurately identify issues. Prioritized tickets based on urgency, ensuring timely responses to critical cases.
• Responded to emergency calls regarding potential product malfunctions that could impact patient health. Calmly identified whether issues were due to product faults or user errors, providing clear guidance to patients.

Essex, England, United Kingdom

• Case Management with large numbers of client that are graded high risk; being responsible for safety measures and engagement plan that has been put in place. Addressing any concerns or risk that client raises and.
• Reviewing active cases and creating assessment reports on which information is required to be shared at Multi Agency Risk Assessment Conference; presenting and addressing identified risks and tasking case workers with.
• Responsibilities included obtaining information received from authorities and protective services in high risk cases in order to provide safe guarding and prevent further harm or homicide occurring.
• MARAC Chairing duties; Introducing any new representatives and reminding them of the focus on risk. Identify and address incomplete actions, risk analysis, Outlining the harm to people or property, contributory.

Kent, England, United Kingdom

Ba (Hons), Business Management

Information Technology