Luca A. Email & Phone Number

Liguria, Italy

Imperia, Italia

Coordinate ICT dept in order to keep the company operations running smoothly with customer service point of view.Serves as main point of contact on all ICT-related matters, acting on upper-management direction.Main tasks• Sets and manages internal client expectations and communicates with internal clients to identify needs and evaluate alternative solutions.• Design and maintenance of local software and hardware network systems based on HP and Aruba technologies.• Design and maintenance of internal communications systems (voip, mobile, DECT)• Suggests areas for improvement in internal processes along with possible solutions.• Oversees all the ICT projects and activities according to group policies.• Initiate, support and coordinate improvement projects in all areas of ICT responsibility checking goals and financial aspects.• Directs and oversees ICT budgeting process.• Oversees and control the licensing system.• Oversees the purchasing of all software, hardware and other ICT supplies at country level.• Builds and maintains vendor relationships.• Ensures that company assets are maintained responsibly.• Oversees the Privacy documentation (DPSS) in order to ensure compliance with Italian law requirements and communicate with upper-management to implement all the required modifications and / or improvements.• Give assistance and support to ICT related business needs (data manipulation, systems integration, business intelligence…)• Salesforce country admin and power user.

Savona, Italia

Business analysis of industrial workflows and designer of integrated solutions. ERP process designer. Involved in the management of multiple small and medium IT projects. Drafting of technical and commercial documentation. Planning of the business group for the activities of delivery and user acceptance of applications. Direct assistance and training to users on site or via remote control console. Database design and administration applications. Management of developers’ team respecting time delivery and budgets allocated. Carried out projects: > SLAM S.p.A. - IT support on site and remotely via ticketing system designed and developed on Sharepoint 2013 platform; ERP (Navision) upgrade and integration with WEB storage.> Consorzio Ecolamp - business process analysis and design of ERP system for a pool of approximately 10,000 users; > Fenice S.p.A. - Analysis of information systems aimed at the corporate portal migration Sharepoint 2007 - 2013; > ABB S.p.A. - Service and support IT. Chart of accounts analysis and setup via proprietary application. > Acantho S.p.A. - web application design for management of company’s purchase requests of 18 divisions with multilevel approval system. Application developed on Sharepoint 2013; > Analitica - Proprietary software - analysis of business requirements, testing plans, drafting of technical (internal and external) and commercial manuals; > Euroged S.r.l. - Partner relationship management. Supervision of the work done by partner at Fenice SpA and ICIM SpA; > GVS Group - Analysis and design of web application integrated with business units ERPs to manage intercompany orders; ERP multinational standardization.> ICIM S.p.A. - information systems analysis and platform change management from Google to Microsoft.> Noberasco S.p.A. - Sharepoint 2013 tenant setup for business intelligence - SAP integration; > Proactive Compliance Technologies S.r.l. - design and testing of proprietary application “eWhistle”.

Savona

Empowerment working period with direct involvment in major projects.Deep training (theory and training on the job) focused on Project Management of multinational infrastructure maintenance and upgrades based on Microsoft technologies.Analysis and integration of third part partners softwares with Microsoft's platforms.

Lancing - West Sussex - Uk

Tech: Warehouse management. Achievement and maintenance of standards / technical quality needed to obtain an operating license. Management of transport logistics and all suppliers’ contracts. Total management of computer system administration / logistics (software platform VISION ERP). Maintenance (backup scheduling, updates) of the enterprise server and the internal network of connections with 7 clients PC and 18 wireless sensors.Commercial: Monthly setup of purchase orders based on customer orders. Calculation of target profits and margins. Management of business relationships with more than 20 Italian suppliers and 13 European suppliers. Control of purchase invoices and sales invoices drafting. Drafting and submission of periodic purchases and sales reports. Presentation and discussion of annual or period budgets. Issuance of credit notes and management of discrepancies. Monitoring of competitor activities and active seek of commercial solutions suited to market’s continuous change. Management of staff (2 commercial, 1 secretary and 1 warehouseman) stationed in the British headquarters.Business Development: Finding new customers / prospects and suppliers by telephone, Internet and presence at major European shows for Trader in the pharmaceutical industry. Short trips made in England, France, Poland and Portugal for suppliers and customers meeting.

Architecture and implementation of projects and consulting of IT systems for offices and companies for communications management, documents logging, logistics and accounting.Coordination and carrying out of repairs and direct customer assistance on servers, clients and LANs. Design of web portals for individuals and companies.Inventory management, purchasing orders and supplier relationships. Preparation of estimates even with the purpose of participation in national and European announcement. Direct management of e-commerce.

Opening and closing of the store, inventory and orders management, receipt of goods and merchandising material, withdrawn equipment quality control, technical advice on treated products. Conducting of pre-counting activities and partial and total inventory procedures. Recruitment and preparation of timetables. Basic assistance on company’s hardware and software.5 months assignment just before Christmas holidays on Livorno’s store in the role of Store Manager for recovery of turnovers and standard company procedures, training of new staff and supervision of pre-existing staff.Results: 4th store on 180 in Italy for sales over the Christmas period and termination of theft by employees in the Store.

Genova, Italia

Conception and implementation of the Internet webshop portal Salvamondi.com. Creation and continuous update of the product database illustrated catalog (8000+ products) and sales hype by creating promotional films.Management and publication of national championship results.Server infrastructure configuration and maintenance (Domain Controller, Exchange, FileServer, PrintServer), Hardware support (maintenance / backup, client and networks) and software installation and configuration of Genoa’s headquarters and 8 outlets. Outlet’s staff computer training.

Scienze Della Comunicazione E Dell''Informazione

Erasmus - Programme D'Échange International, Communication Et Sciences De L'Information

Activities and Societies: Allix Champions

Diploma, Tecnico Elettronico E Delle Telecomunicazioni

Activities and Societies: Stage della durata di 3 mesi c/o Piaggio Aeroindustries reparto Manutenzione.