• Executed trades through analysis of markets and risk managementfor a diversified crypto, ETF, stock and commodities portfolio,managing to gain a 5 fold over a 6 years span.• Achieved 17% portfolio returns during volatile market conditionsthrough diligent capital preservation tactics.• Achieved over 200k of asset under management by the age of 25

• Reduced average customer complaint resolution time by 20% through process improvements.• Identified and escalated possible fraud risks through detailed review of customer behaviors and transactions.• Identified systemic issues through careful pattern recognition of the issues arising.• Consistently maintained over 90% First Call Resolution rate.• Researched complex issues raised by customers, identified solutions, and provided timely responses.• Processed returns, refunds, exchanges according to company policies and procedures.• Collaborated with colleagues from other departments in order to resolve customer concerns quickly.• Developed strategies for improving customer service processes based on feedback from customers and team members.• Trained new hires on products and services, best practices and protocols to reduce process gaps.• Documented customer correspondence in CRM to track requests, problems and solutions.• Helped customers open accounts, make deposits, update information's and carry out range of routine actions.

• Greeted customers and escorted them to their tables.Trained new waiters on food service procedures and customer service standards.• Monitored wait staff performance and provided feedback when necessary.• Provided assistance in resolving customer complaints in a professional manner.• Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.• Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.• Coordinated front-of-house operations for high volume restaurant with $2M annual revenue.• Improved customer satisfaction scores by 15% within 6 months through staff coaching and guest interaction training.

• Improved inventory turnover by 10% and reduced spoilage by 8% through forecasting optimization.• Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.• Implemented cost-reduction initiatives while maintaining high quality standards.• Evaluated existing processes for efficiency improvements by making relevant changes where necessary.• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.• Delegated work to staff, setting priorities and goals.

• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.• Resolved conflicts between employees by providing guidance on company policies and procedures• Implemented new technologies to streamline operations, reduce costs, and improve customer service• Proposed or approved modifications to project plans.• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services• Enforced customer service standards and resolved customer problems to uphold quality service.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.