• Own the complete end-to-end customer experience• Lead the resolution of critical technical issues, providing prompt and complete analysis of technical challenges and business issues• Manage our customers' expectations and experience in a way that ensures customer satisfaction throughout the entire process.• Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities• Take ownership of customer issues through to… Show more • Own the complete end-to-end customer experience• Lead the resolution of critical technical issues, providing prompt and complete analysis of technical challenges and business issues• Manage our customers' expectations and experience in a way that ensures customer satisfaction throughout the entire process.• Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities• Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing guidance on recommended best practices• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.• Share best practices with team members to enhance the quality and efficiency of customer support Show less

• Analyse, visualize, and handle data • Examine operations• Improve processes and tools of analysis• Review policy coherence• Develop workflow consistency• Coordinate vendor–client activities• Review reported content in adherence with policies and within specified time frame• Maintain high standards of quality at all times• Actively enforce Terms of Use by carefully monitoring user reporting• Identify and suggest solutions for business… Show more • Analyse, visualize, and handle data • Examine operations• Improve processes and tools of analysis• Review policy coherence• Develop workflow consistency• Coordinate vendor–client activities• Review reported content in adherence with policies and within specified time frame• Maintain high standards of quality at all times• Actively enforce Terms of Use by carefully monitoring user reporting• Identify and suggest solutions for business improvement• Recognise trends and patterns• Law Enforcement Escalations of issues and maintaining relationship with global team• on Call Safety Escalations• Shadowing & Calibration• Point of Contact policy related to new agents Show less

• Orientation and training of new employees on the company's activities and on the processes to be executed• Final check of orders (quality and quantity)• Quality control of goods from stock

• Control and monitoring of inventory according to daily demand• Coordination and organization of orders to be prepared according to each delivery route• Restore stock of goods

• Security Guard in the main Pubs of the City• Guarantee the safety of everybody

Recruitment agency where I have done different jobs at beginning when I had just arrived to Ireland. As soon I could hold a basic conversation in English (few months), I was offered a good position at that time to work as machine operator at True Life, Tallaght where I left to start the plc course in Engineering at Colaiste Dhulaigh.