I transmit my passion for Marketing, letting the subject be a useful tool for the students: in any role they will cover after graduation and for their personal branding. My back ground is in Human Science and I got experience in the service industry on the field. I constantly keep learning with certificated courses, books and following a second master in psychology
-
LecturerLes Roches Jin Jiang International Hotel Management College Mar 2019 - Jul 2022Shanghai City, ChinaSubjects: -Digital Marketing-Hospitality Marketing-Consumer Behaviour-Event Management project-Content Design -
Guest Relations ManagerOriental Riverside Hotel Mar 2015 - Mar 2019Shanghai City, China• welcoming guests providing information about the house and the city• acknowledgement of guest's needing, especially for those critical (food choices and allergies) • recognition of frequent guests and record of their preferences• Customer Care• receipt of feedback and managing of complains• training of staff about the best behavior to be conduct• advising the staff about specific guest's needing• gathering of information about the city and it's events• control of the lobby appearance and overall service standards• supporting the GSM in his duties and enforcing the concierge when they take care of foreign guests
-
Front Office Management TraineeHilton Nov 2014 - Mar 2015ChanzhouI assisted foreigner guest in English, German and Italian language at the Front Desk ensuringthey would get an appropriate service. I managed their loyalty program through Opera PMS. I enforced the Executive's lounge when they hosted VIPs. I checked the standards of VIP rooms -
Marketing ExecutiveUrbn Hotels & Resorts Dec 2013 - Oct 2014Shanghai City, ChinaCustomer Retention and Customer Satisfaction
-
Tourist AgentMr Congress & Incentive Gmbh Aug 2013 - Dec 2013BerlinOrganizzation of groups and business travels, Booking, DMC, MICE -
Real Estate AgentBrickberlin Oct 2010 - Jul 2013Berlin, GermanyConsultancy and Sale of properties in an international environment -
Renevue Management TraineeLeonardo Hotels Apr 2010 - Sep 2010Berlin, GermanyBooking, Update of room prices in the OTAs at the revenue management department. -
Social Media ManagerBoscolo Viaggi Oct 2008 - Oct 2009Rome, ItalyDesign and maintaining of the internal internet community. -
InternshipUniversity Of Rome "La Sapienza" Jun 2006 - Dec 2006Rom Und Umgebung, ItalienOrganizzation of events and Fund raising
Luca Buffa Skills
Luca Buffa Education Details
-
Hospitality Administration/Management -
Communication Science
Frequently Asked Questions about Luca Buffa
What is Luca Buffa's role at the current company?
Luca Buffa's current role is Lecturer in Digital Marketing, Author.
What schools did Luca Buffa attend?
Luca Buffa attended Università Telematica Internazionale Uninettuno, Cornell University, Sapienza Università Di Roma.
What skills is Luca Buffa known for?
Luca Buffa has skills like Customer Relationship Management, Public Relations, Marketing, Communication, Opera, Front Office, Business Strategy, Customer Experience, Market Research, Travel And Tourism, Customer Retention, Microsoft Office.
Not the Luca Buffa you were looking for?
-
-
-
-
2libero.it, gruppomarazzato.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial