Subjects: -Digital Marketing-Hospitality Marketing-Consumer Behaviour-Event Management project-Content Design

• welcoming guests providing information about the house and the city• acknowledgement of guest's needing, especially for those critical (food choices and allergies) • recognition of frequent guests and record of their preferences• Customer Care• receipt of feedback and managing of complains• training of staff about the best behavior to be conduct• advising the staff about specific guest's needing• gathering of information about the city and it's events• control of the lobby appearance and overall service standards• supporting the GSM in his duties and enforcing the concierge when they take care of foreign guests

I assisted foreigner guest in English, German and Italian language at the Front Desk ensuringthey would get an appropriate service. I managed their loyalty program through Opera PMS. I enforced the Executive's lounge when they hosted VIPs. I checked the standards of VIP rooms

Customer Retention and Customer Satisfaction

Organizzation of groups and business travels, Booking, DMC, MICE

Consultancy and Sale of properties in an international environment

Booking, Update of room prices in the OTAs at the revenue management department.

Design and maintaining of the internal internet community.

Organizzation of events and Fund raising