I am a Manager and Department Head with 9 years of experience in the retail and food service sectors in Italy and the UK, and a background of 12 years in logistics.I have developed solid skills in operations management, staff recruitment, development, and coordination, leading multicultural teams and achieving sales and profit targets.Over the past 2 years, I have led the Food department team at IKEA Ancona (around 30 people), excelling in reorganizing operations and surpassing pre-COVID revenue levels. I collaborated with various departments and actively participated in reorganization and audit projects, achieving significant results in terms of efficiency and profitability.Previously, I worked as a Manager in one of London’s top-performing pubs (part of the Stonegate Group), managing a team of 30 people in high-pressure environments such as large sporting events and international bookings, while maintaining high levels of profit and customer satisfaction. I worked my way up in a sector I was unfamiliar with and completed the professional growth courses I had set for myself.I also have extensive experience in logistics and export, gained in Italy at Korg, a multinational musical instrument company, where I started as a warehouse worker and then grew into the role of sales/export clerk.I am highly skilled in staff recruitment and development, always looking for new challenges and opportunities for professional growth, with a particular interest in technological innovation and sustainability in retail. I enjoy working in teams and supporting the professional development of my colleagues.CORE SKILLS: Operations and staff management, staff recruitment and development, KPI analysis and process optimizationProduction planning, Advanced Excel, Power BI, Management softwareInventory and event management, Goal-orientedKEY ACHIEVEMENTS:Led my team to achieve operational results, surpassing pre-COVID levels in 2 FYs (IKEA)Successfully passed 10 internal audits (IKEA)Increased revenue by 45% and set numerous profit records (Stonegate)Designed and implemented a sports event management system used in multiple company locations (Stonegate)OBJECTIVES: I am open to crossing the boundaries of the industries I have worked in, leveraging my flexibility and adaptability. I am also available for remote work opportunities, and I aim to tackle the technological and environmental challenges in the industry, applying the skills I have acquired in both Italy and the UK to contribute to innovation and business success.