Luca D'Alessandro Email & Phone Number

Australia

Sydney, Nsw, Au

Develop influential relationships within my client portfolio and provide operational P&C generalist support for all people related activities within the Consulting Line of Service.Core responsibilities include:- Lead the execution of cyclical people events and BU people projects/other initiatives through the guidance and support of Senior HRBP, delivering the Consulting people strategy & adapt for Business Unit priorities.- Coach team leaders to prompt and maintain an environment of respect and inclusion and providing business insights into people plans. - Be the point of escalation for escalated issues via People @team, in line with PwC policy and problem resolution for employee relations issues such as performance management, whilst directing the business to People@ team for first level ER cases.- Deliver on strategic people projects and initiatives for my Business Unit. Communicate regularly on progress of projects to key stakeholders including relevant Senior HRBP's and the business. Generate insights via data analysis, effectiveness and impact of workforce management programs to guide decision making. - Partner with Business Unit Talent Acquisition, Workforce Solutions and Operations managers, monitoring turnover and exit reasons, liaising with people leaders accordingly.

Providing generalist support to 1000+ employees within the Technology & Operations business unit. Core responsibilities include:- Deliver the HR plan and HR priorities through supporting leaders in driving people initiatives, building engagement initiatives to drive a high performing culture. - Partner with the HRBP's to drive & centrally coordinate the execution of people processes throughout the employment lifecycle including objective setting, performance reviews, calibrations & engagement activities to create a consistent T&O employee experience - Develop a deep understanding of my business division and balance people and commercial priorities to help drive outcomes and results. - Provide advice and counsel on internal policies, legislation & employment relations case management. - Act as the primary point of contact with the HR Centre of Excellence and the wider HR team to ensure smooth HR operations and transactional integrity.- Lead a centralised insights and actions forum across the T&O HR team that will assist in timely measurement of effectiveness of initiatives and future planning and issue identification.

Working in a centralised Centre of Excellence role supporting all Foxtel group employees with the following:- Providing interpretation and advice to employees and leaders regarding policies, programs, practices, employee relations and interpretation on modern awards. - Supporting our HR Business Partners as required for specific projects and initiatives including but not limited to Organisation Restructure, Policy Review and implementation of new policies. - Implement and lead HR Operational and Governance projects. Key projects that I have implemented and led include the introduction of a HR chat bot, harmonisation and integration of legal entities onto Foxtel payroll, the introduction of an off-boarding employee checklist & industrial relations award compliance reviews.- Identify ongoing process improvement opportunities for the HR team.

Sydney, Australia

• Resolution of all HR enquiries or complaints, where ever possible at First Point in a prompt, professional and caring manner to ensure a great customer experience. • Interacting with employees through multiple channels to determine their needs and provide high quality advice and support. • The ability to communicate confidently and professionally with employees and line managers, in order to provide and efficient advice on all HR Systems, Processes and Policies• The ability to learn quickly, maintain and regularly update your HR knowledge across a range of areas, including, Awards & Agreements, HR Policy, Performance Management, Learning, Recruitment and Safety

•Provide advice to managers and employees on general and annual HR policies and practices through appropriate on line channels•Maintain confidentiality of cases and employee details•Communicate complex information simply and effectively•Meet strict deadlines in place to ensure the employee onboarding process or any employment changes are communicated in a smooth and efficient matter•Demonstate a high attention to detail to ensure employee contracts are accurate and have the necessary information in placeAchievement:Successfully up skilled myself towards managing Tier One HR Advisory Enquiries

• Managing a high volume of queries from customers regarding their account and billing disputes.• Going above and beyond in order to ensure the customer has a memorable experience with Optus. • Meeting KPI's set by the business which are in line with Optus's objectives and strategy•Strong Problem Solving in order to ensure I am able to diagnose a problem and solution with minimal input, and using appropriate questioning •Records customer queries to create a data base that can be analysed to provide trend data and insights on service level volume and customer pain points• Understands the strategic imperatives of the organisation and how the business plans to retain and grow Optus's customer baseAchievements .Project lead in a revamp of our network unlocking process which resulted in increased efficiency and reduced business cost .POC for my team at times when my Team Leader was not available for support.Digital Engagement SME for my centre, implementation of Digital Engagement initiatives to help motivate and improve performance.Nominated for Limelight of the Year .Selected for Pacesetters 2016.Contender Award for the Month of October, November, January & May.Ultimate Wingman Award for my Centre

This role helped me gain a comprehensive understanding of the demands and expectations that a career in Human Resources requires. Some of my responsibilities included: • Conduct policy reviews and provide recommendations• Review benchmarking data• Manage general HR administrative duties • Involvement in employee workshops and seminars • Evaluate employee retention techniquesAccomplishment.Reviewed and provided new recommendations for our Car Allowance Process which resulted in reduced cost for the business