Luca D'Alessandro Email & Phone Number

Sydney, NSW, AU

Develop influential relationships within my client portfolio and provide operational P&C generalist support for all people related activities within the Consulting Line of Service.Core responsibilities include:- Lead the execution of cyclical people events and BU people projects/other initiatives through the guidance and support of Senior HRBP, delivering.

Providing generalist support to 1000+ employees within the Technology & Operations business unit. Core responsibilities include:- Deliver the HR plan and HR priorities through supporting leaders in driving people initiatives, building engagement initiatives to drive a high performing culture. - Partner with the HRBP's to drive & centrally coordinate the.

Working in a centralised Centre of Excellence role supporting all Foxtel group employees with the following:- Providing interpretation and advice to employees and leaders regarding policies, programs, practices, employee relations and interpretation on modern awards. - Supporting our HR Business Partners as required for specific projects and initiatives.

Sydney, Australia

• Resolution of all HR enquiries or complaints, where ever possible at First Point in a prompt, professional and caring manner to ensure a great customer experience.
• Interacting with employees through multiple channels to determine their needs and provide high quality advice and support.
• The ability to communicate confidently and professionally with employees and line managers, in order to provide and efficient advice on all HR Systems, Processes and Policies
• The ability to learn quickly, maintain and regularly update your HR knowledge across a range of areas, including, Awards & Agreements, HR Policy, Performance Management, Learning, Recruitment and Safety

• Provide advice to managers and employees on general and annual HR policies and practices through appropriate on line channels
• Maintain confidentiality of cases and employee details
• Communicate complex information simply and effectively
• Meet strict deadlines in place to ensure the employee onboarding process or any employment changes are communicated in a smooth and efficient matter
• Demonstate a high attention to detail to ensure employee contracts are accurate and have the necessary information in placeAchievement:Successfully up skilled myself towards managing Tier One HR Advisory Enquiries

• Managing a high volume of queries from customers regarding their account and billing disputes.
• Going above and beyond in order to ensure the customer has a memorable experience with Optus.
• Meeting KPI's set by the business which are in line with Optus's objectives and strategy
• Strong Problem Solving in order to ensure I am able to diagnose a problem and solution with minimal input, and using appropriate questioning
• Records customer queries to create a data base that can be analysed to provide trend data and insights on service level volume and customer pain points
• Understands the strategic imperatives of the organisation and how the business plans to retain and grow Optus's customer baseAchievements.Project lead in a revamp of our network unlocking process which resulted in.

• This role helped me gain a comprehensive understanding of the demands and expectations that a career in Human Resources requires. Some of my responsibilities included:
• Conduct policy reviews and provide recommendations
• Review benchmarking data
• Manage general HR administrative duties
• Involvement in employee workshops and seminars
• Evaluate employee retention techniquesAccomplishment.Reviewed and provided new recommendations for our Car Allowance Process which resulted in reduced cost for the business